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1n. Triax: Resolution Requesting Triax Provide Customer Service.1 1 5 O ITY OF CHANHASSEN 1 690 COULTER DRIVE • P.O. BOX 147 • CHANHASSEN, MINNESOTA 55317 (612) 937 -1900 • FAX (612) 937 -5739 MEMORANDUM TO: Mayor and City Council FROM: Don Ashworth, City Manager DATE: July 16, 1996 SUBJ: Request to Triax to Provide Customer Service Information, Resolution The city council had requested the attached resolution and letter at our last council meeting. Hopefully they are self - explanatory. FROM MOSS & BARNETT (WED) 7. 10' 96 17: 12 /ST. 17:06/NO. 3760327280 F 6 , RESOLUTION NO. REGARDING IMPOSITION OF ' FEDERAL COMMUNICATIONS COMMISSION'S CUSTOMER SERVICE OBLIGATIONS ' WHEREAS, the City of Chanhassen, Minnesota ( "City ") is charged with the obligation ' to enforce the Cable Television Franchise by and between the City and Triax Midwest Associates, L.P. ( "Triax "); and ' WHEREAS, the City has received complaints from residents within the City who are also cable television subscribers regarding the service provided by Triax; and WHEREAS, the Federal Communications Commission (FCC") has adopted customer service obligations outlined in 47. C.F.R. Section 76.309; and ' WHEREAS, franchising authorities across the country are charged with enforcement of the FCC's customer service obligations should they so desire; and WHEREAS, in order to require Triax to comply with the FCC's customer service obligations, the FCC requires that the City provide Triax 90 days advance written notice of the ' City's intent to enforce the FCC's customer service obligations; and WHEREAS, based on the complaints and other information reviewed by the City, the I City has determined a need to enforce the FCC's customer service obligations. NOW THEREFORE, the City of Chanhassen, Minnesota hereby resolves as follows: 1. The City shall enforce the FCC's customer service obligations found at 47 C.F.R. Section 76.309. 2. The City staff is hereby directed to forward to Triax a written notification letter providing Triax with 90 days advance written notice of the City's intention to enforce the FCC's customer service obligations. 3. The City shall review Triax's compliance with the FCC's customer service ' obligations so that the FCC's customer service obligations can be correctly implemented and enforced. ' FROM MOSS & BARNETT (WED) 7. 10' 96 17: 13 /ST. 17:06/NO. 3760327280 F 7 IN WITNESS WHEREOF, this Resolution is passed and adopted tMs day of ' , 1996. ' Attest: ' 45801 /ZC901 ?.DOC THE CITY OF CHANHASSEN, MINNESOTA By: Its: 2 FROM MOSS & BARNETT (WED) 7. 10' 96 17:08/ST. 17:06/NO. 3760327280 F 2 ' July 10, 1996 CERTIFIED MAIL RETURN RECEIPT REQUESTED Mr. Robert Langley Triax Midwest Associates, L.P. Re: Customer Service Standards Dear Bob: Pursuant to the regulations of the Federal Communications Commission ( "FCC ") contained at 47 C.F.R. Section 76.309, the City of Chanhassen, Minnesota ( "City ") hereby provides written notice to Triax Midwest Associates, L.P. ( "Triax ") of the imposition of the customer service obligations contained in Section 76.309. Section 76.309(a) requires that a franchising authority provide a cable operator ninety (90) days advanced written notice of its intent to enforce the FCC's customer service obligations. This letter constitutes written notice to Triax by the City pursuant to Section 76.309(a) that the City will enforce the FCC's customer service obligations ninety (90) days from the date of your receipt of this letter. The City recommends that Triax and City representatives meet to discuss how appropriate information should be provided to the City verifying Triax's compliance with the customer service obligations. Should you be interested in such a meeting please contact me to arrange a mutually acceptable time. Should you have any questions regarding this notification letter please do not hesitate to contact the City. Very truly yours, CITY OF CHANHASSEN, MINNESOTA 7 L n L Don Ashworth 45816/ZC 01!.DOC cc: Brian T. Grogan, Esq. FROM MOSS & BARNETT (WED) 7. 10' 96 17:09%ST. 17:06/NO. 3760327280 P 3 OVERVIEW OF THE FEDERAL COMMUNICATIONS COMMISSION'S CUSTOMER SERVICE OBLIGATIONS Prepared by Brian T. Grogan, Esq. July 10, 1996 Effective Date and Enforcement: The FCC's rules became effective July 1, 1993. A City cannot enforce these rules, however, until it has given Triax Midwest Associates, L.P. ( "Triax ") 90 days advance written notice by Certified Mail. The FCC's rules are self - executing. The City does not have to enact the FCC's rules locally; rather, the City can begin enforcement 90 days ' from the date Triax receives written notice by Certified Mail. Who Enforces: The City has primary and virtually sole responsibility. The FCC will only step in "to address, as necessary, systemic abuses that undermine the statutory objectives." Caution: If existing franchise standards are less strict than the FCC's, but the City chooses to enforce FCC standards, the old franchise requirements are superseded. How to Enact Stricter Standards. The City may do this in any manner permitted by local law -- amendment of franchise or separate ordinance or other form of legislation. The standards may be "cable - specific" and do not have to address other video providers. Content of Standards: The FCC's standards are meant to be objective and "content ' based" rather than related to the subjective degree of customer satisfaction with an operator's "performance." Normal business hours (NBH). More than "9 to S ", but how much more is based in part on community practices of similar- service businesses. Must include at least one weekday evening or weekend day time slot. Use of agent OK, such as bank for bill paying. Normal operating conditions (NOC). Within the control of Triax. Examples of abnormal conditions: natural disasters, civil disturbances, power /telephone outages, severe weather. Telephone access. Local, toll -free or collect -call line at all times. Trained P ersonnel available during NBH, answering service or machine beyond NBH. ' Personal access. For bill a in , customer inquiries, service centers open during P Y g q � p uig NBH, conveniently located. ' Response times. NBH and NOC 30 seconds telephone answer, wer, 30 seconds for any transfer. 90% fulfillment, measured quarterly. Outside NBH, response next business day (BD) ' by trained operator or company rep. Machine measurement/special surveys of fulfillment not required absent history of failure. FROM MOSS & BARNETT (WED) 7. 10' 96 17:10 /ST. 17:06/NO. 3760327280 F 4 • Bus si . Less than 3% NOC. FCC rules are silent regarding how to measure compliance. Installation, outages, service calls. 95% fulfillment (quarterly) for: • Standard installations (125 feet) 7 BD. • Assuming NOC, begin service restoration work 24 hours after interruption (loss of picture or sound on single channel) becomes known. • Assuming NOC, begin other service corrections next BD. • Appointment windows NBH: Specific time, or 4 -hour block. Outside NBH for customer convenience: window standards not applicable. • No cancellations after close of business day prior. • If Triax rep runnin late, (a) contact customer, and (b) if necessary, reschedule at time convenient to customer. Customer communications. Notify subscribers (1) at installation, (2) annually, and (3) on request any time about: • Products and services • Prices, options, conditions • Installation and maintenance policies • Use of service, including channel positions, and • Billing and complaint procedures, Triax's number and address. 30 -day notice of changes in above if NOC. Billing. To be clear, concise, understandable, and cover at least basic, premium and equipment service charges, plus all activity in period such as optional charges, rebates, and credits: • Disputed bill response, 30 days. • Refund checks, earlier of 30 days /next billing cycle /return of equipment on termination. • Credits, next billing cycle after agreement on credit. ADDITIONAL DETAILS What about lesser standards? According to the customer service order, the federal standards "do not necessarily supersede existing customer service requirements in current franchise agreements." However, a franchise clause forbidding arty customer service standards enforcement is preempted by the Act. The same § 3 quoted above refers specifically to "stricter or additional standards ", but is not explicit as to lesser standards. And the rule at Section 76.309(b)(1) and (2) uses the term "exceed." Moreover, the order elsewhere says the FCC is required to establish baseline customer service standards ...," implying that without waiver, enforcement cannot sink below federal standards. Possible resolution: If the City and Triax 45801/ZC901 !.DOC 2 I II 1 ' FROM MOSS & BARNETT (WED) 7. 10' 96 17: 11 /ST. 17:06/NO. 3760327280 P 5 want to agree on enforcement of lesser standards -- especially beyond the term of any franchise containing them - -they could use the FCC's waiver process. Notice of stricter or additional standards. Section 76.309(a) of the customer service rules seems to make the 90 -day notice applicable only to the federal standards in subsection (c). Moreover, subsection (b)(4) makes a point of honoring local substance and process. The FCC's rules may be read to allow a different notice period than 90 days for other - than - federal standards. Suggestion: The FCC may have intended a 90 -day warning for all rule adoptions, even though the regulation doesn't say so. Rather than take any dispute to the FCC, try to work it out locally. As a pragmatic point of fairness, if 90 days is the standard for federal rules, a cable operator reasonably could expect at least as much notice for stricter or additional requirements. Compliance measurement intervals. Section 76.309(c)(1) (ii), imposing 30- second telephone answer and transfer times to a 90% fulfillment rate, is the only standard in (c)(1) expressing the "quarterly" measurement interval. NATOA generally urged quarterly measurements. Suggestion: If quarterly doesn't work well for, say, busy - signal compliance, work out with Triax some other period. Complaint reporting. Although the order declines to require cable operator disclosure of specific information about individual complaints, it does not forbid the City from mandating such reporting. Caution: the City should create processes that avoids causing Triax to violate Section 631 of the 1984 Act, 47 U.S.C. § 551, on protection of subscriber privacy. Refunds and credits. The order deliberately deals only with timing of such payments, but does not require Triax to offer them at all. The FCC's reasoning was that if it began specifying one .kind of penalty, it would be on the slippery slope of micro - managing local prerogatives without knowing where to stop. Conclusion: This leaves remedies in local hands. Begin means take "positive steps" beyond mere acknowledgment. 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L aill lv!l •-ffc _LV.l —ue— P 4 11 I I I I 11 I j REPORT TIME 07:14 pm Rpt 24 - *SAV FEB 96 ERVICE CALLS DP72027/27D ROUTE TO DENISE Wip Select - Points List by MGT AREA CORP# 1806 saanmaamaaaxaaax aaaa�aaaamaaaaaaaaamasaaaaxaa= aaaxaaamaaxsaaaaaaaaaaaaaaa amaamaaxxaaaaasaaaaaaaaxaaxaaaaaoaaaaaaamaasaasaaamaaaasaaa ADDRESS CUSTOMER NAME : ACCT # ORDER TIME: TECH: PROBLEMS FIX CODES PHONES STATUS •----------- COMPLT TIME: .------------- •-----•--------------------- PTS •------------- - --- - - - - -� --------------------------------------- 730 W 96TH ST .---------------- C DUNSMORE 122757- 1 01/30/96:18 509 GRAINY PICTURE REPLACE DROP FITTING 445 -7371 C/TC 01/31/96:13 0 CUSTOMER REQUEST CHECKED SIGNAL -OK ' 937- 1900/612 --------------------- ------------------------ ---------------------- 7441 WINDMILL DR ---------------- P MARTIN �: ----------- 156157- -------------- 1 02/17/96:17 509 NO CABLE NO PROBLEM 470 -7435 C/TC : 02/21/96:15 0 CUSTOMER REQUEST 935- 0996/612 --------------------------------------- 1400 LK SUSAN HLS DR :---------------- J LOVE - JENSEN :----------- 140860- :------------- :-----:--------------------- 2 02/04/96:19 523 NO CABLE .------------------------ REPLACE FITTING ' 448 -5673 C/TC 02/05/96:00 0 CUSTOMER REQUEST 893- 8288/612 ---------------------------------------:- 991 PONTIAC LN --------------:-----------:-------------:-----:---------------------:---------------------- B SPENCER 117862- 2 02/15/96:20 509 CHANNEL MISSING REPLACE -DROP FITTING 470 -9109 C/TC 02/16/96:11 2 CUSTOMER REQUEST CHECKED SIGNAL -OK 476 - 3734/612 710 --------------- - - - - -: W 96TH ST R LANDIN 122763- 1 02/06/96 509 NO CABLE REWORK DROP 445 -5338 C/TC 02/07/96:14 0 CUSTOMER REQUEST --------------------------------------- .---------------- .----------- .------------- .-----.--------------------- .---------------------- � 8820 LK RILEY BLVD APT 117E R SAJULGA 136165- 8 02/26/96:19 529 SNOWY PICTURE REPLACE BAD DROP ----------------------------•---------------- 937 -6902 C /TC .----------- 02/27/96:12 .------------- .-----.--------------------- 0 CUSTOMER REQUEST REPLACE DROP FITTING •---------------------- � ----------- 1792 N VALLEY RIDGE TR K MOLDENHAUER 155666- 1 02/27/96:10 529 LINES CHECKED SIGNAL -OK 368 -7419 C/TC 02/27/96:12 0 GRAINY PICTURE 448 - 2484/612 CUSTOMER REQUEST --------------------- ------------------------ -------------------------- 485 MARSHLAND TR ---------------- K OLDFATHER ----------- 156466- ------------- 2 02/13/96:17 509 GRAINY PICTURE REPLACE TRAP 906 -0978 C/TC 02/14/96:10 0 CUSTOMER REQUEST CHECKED SIGNAL -OK 673- 2655/612 ---------------------------------------:----------------:-----------:-------------:-----:---------------------:------------------------ 8840 LK RILEY BLVD APT 107A S BROWN 121067- 4 02/08/96:13 509 GRAINY PICTURE CHECKED SIGNAL -OK 975 -3859 C/TC 02/09/96:11 1 CUSTOMER REQUEST 943- 9000/612 --------------------------------------- c---------------- :----------- :------------- :-----:--------------------- :---------------------- REWORK DROP � 8840 LK RILEY BLVD APT 107A S BROWN 121067- 4 02/09/96:17 509 GRAINY PICTURE 975 -3859 C /TC 02/14/96:10 0 CUSTOMER REQUEST 943 - 9000/612 :-----:--------------------- � --------------------------------------- 608 PLEASANT VW RD :---------------- J NICOLAY :----------- 124667- :------------- 1 02/23/96:09 529 SCRAMBLED PICTURE :---------------------- RECONNECT MISTAKE 474 -0157 C/TC 02/26/96:10 0 ------ 525 - 2020/6 •---------------- .----------- .------------- .-----.--------------------- .---------------------- � I I---------- - - - - -- . ------------------------------------ 8800 LK RILEY BLVD APT 102B G ERICKSON 120981- 6 02/12/96:16 509 CUSTOMER REQUEST REWORK DROP 975 -1948 C/TC 02/13/96:12 0 937- 9406/612 BELMONT LN A KOOSMANN 130481- 1 02/23/96:12 529 GRAINY PICTURE REPLACE TRAP �90 937 -5066 C/TC 02/23/96:13 0 CUSTOMER REQUEST --------------------------------------- �70 PLEASANT VW RD .---------------- D ROSSBACH .- -- - ------- 132585- 1 .- - - --- 02/06/96:21 509 - - - NO CABLE ---------------- REWORK DROP 474 -4865 C C 02/07/96:11 0 CUSTOMER REQUEST � ----------------------------------:----------------:-----------:-------------:-----:--------------- 85 MISSION HLS DR V WELLUMSON 156386- 2 02/12/96:16 509 ----- GRAINY PICTURE -:--- -------- ------- - - - - -= REWORK DROP 937 -5542 C/TC 02/13/96:12 0 CUSTOMER REQUEST SAM -E /612 - ----------------------------------:----------------:-----------:-------------:-----:---------------------?------------------------ 5 PLEASANT VW RD P THIELEN 119087- 1 02/13/96:19 509 SCRAMBLED PICTURE CHECKED SIGNAL -OK 474 -1597 C/TC 02/14/96:13 0 CUSTOMER REQUEST 373 8191/612 ------------------------------- 665 PLEASANT VW - - - - -; RD P THIELEN 119087- 1 02/26/96:19 529 SNOWY PICTURE CUSTOMER EQUIP PROS 474 -1597 373 - 8191/612 C/TC 02/28/96:14 1 CUSTOMER REQUEST ------ 6519 ------- --- ------ GRAY FOX CUR -------- - - - - -- ----- ----- - - - --- M SHIELDS - ---- - - - --- 122087- 1 ------- - - - - -- 02/19/96:10 - - - -- 529 --------------------- GRAINY PICTURE .------------------------ REPLACE BAD DROP ' 934 -7579 C /TC 02/19/96:14 0 CUSTOMER REQUEST MISSION HLS DR P GRONSETH 170788- 1 02/07/96:13 509 NO CABLE REPAIR CUT DROP �92 906 -1067 : C /TC 02/07/96:14 0 CUSTOMER REQUEST : ------------- ---- --- ----- ---- --- - - -- -- -- --- -- -- - - - -- ----- - - ---- ------- - - - - -- - - - -- --------------------- ------------------------ Total for 'MGT AREA' = 28 - - - -> 104 1 i_� REPORT TIME 07:14 pm Rpt 24 - *SAVE* FEB 96 SERVICE CALLS DP72027/27D ROUTE TO DENISE Wip Select - Points List by MGT AREA CORP# 1806 ADDRESS CUSTOMER NAME ACCT # ORDER TIME: TECH: PROBLEMS FIX CODES PHONES •---------------- STATUS .----------- COMPLT TIME: •------------- .-----.--------------------- PTS .-------------- --- - - - --� --------------------------------------- 425 CHAN VIEW APT 113 J SCHILLER 142289- 3 02/15/96:10 509 CHANNEL MISSING REPLACE TRAP 937 -8039 C/TC 02/15/96:12 0 ' 612- /612 ---------------------------------------:--- 425 CHAN VIEW APT 114 S SEIFERT 142290- 6 02/28/96:15 529 NO CABLE REPLACE DROP FITTING 906 -9530 C/TC 02/28/96:16 0 . ' --------------------------------------- 6260 RIDGE RD ---------------- D WETZEL ----------- 138599- 1 ------------- 02/27/96:10 529 LINES REPAIR GROUND ' 474 -6963 C /TC 02/27/96:14 0 GRAINY PICTURE REPLACE DROP FITTING CUSTOMER REQUEST REWORK DROP ----------- 991 - --------------------------- BARBARA CT :---------------- J CHIMENTI :----------- 153399- 1 ?----------:-----:--------------------- 01/30/96:20 509 NO CABLE :---------------------- REWORK DROP � 949 -9143 C/TC 01/31/96:12 0 CUSTOMER REQUEST --------------------------------------- :---------------- :----------- :------------- :-----:--------------------- •---------------------- CUSTOMER EQUIP PROB � 6531 TROENDLE CIR P GRAVEN 164299- 1 02/23/96:12 529 GRAINY PICTURE 470 -4079 C/TC 02/23/96:14 1 CUSTOMER REQUEST --------------------------------------- 612 / 612 ; - - -- ---:-----------:-------------:-----:------------------ --- :-- ------- -------- - - - - -� Total for 'MGT AREA' = 28 - - - -> 104 1 i_� 8000 DAKOTA AVE A THOMPSON 118847— 2 02/07/96:13 509 GRAINY PICTURE NO PROBLEM ' 934 -6343 C/TC 02/08/96:12 0 CUSTOMER REQUEST FRONTIER TR W CZERMINSKI 127648 2 02/20/96:18 509 CHANNEL MISSING REPLACE DROP FITTING �17 949 -3977 : C/TC 02/21/96:10 0 CUSTOMER REQUEST REPLACE TRAP 683- 2617/612 CHECKED SIGNAL —OK --------------------------------------- �05 RED CEDAR PT RD :---------------- D KNIGHT ?----------- 146048— 1 :------------- .-----:--------------------- 02/08/96:09 509 FOLLOW UP SEE WHIP .------------------------ REWORK DROP 474 -2374 C /TC 02/08/96:14 0 ------- 10 ------------ -------------- GRANDVIEW RD :---------------- R ANDERSON :----------- 123450— 1 :------------- :-----:--------------------- 02/27/96:20 523 NO CABLE :------------------------ REPLACE FITTING 934 -8892 C/TC 02/28/96:20 2 CUSTOMER REQUEST i08 --------- -----------:----------------:-----------:-------------:-----:---------------------.------------------------ ----- — ------ BUCKI CT B SCHATZ 130853— 1 02/16/96:12 529 CHANNEL MISSING RECONNECT MISTAKE 474 -1518 C /TC 02/19/96:15 0 CUSTOMER REQUEST ------------------------------------ .---------------- .----------- .------------- .----- .--------------------- .-------- -------------- -- 808 BUCKINGWOOD CT B SCHATZ : 130853— 1 02/22/96:06 529 SNOWY PICTURE REPLACE TRAP i -------- - ---------------------------- 474 -1518 ---------------- C/TC ----------- 02/22/96:11 -------------- ------- - - - - -- 0 - - - -- CUSTOMER REQUEST --------------------- .------------------------ 8830 LK RILEY BLVD APT 218C C CHANTLER : 130754— 2 02/03/96:18 509 CUSTOMER REQUEST NO PROBLEM 934 -7605 C /TC 02/05/96:12 0 929- 0673/6 SHADOW LN E FRESH 156354— 1 02/19/96:15 s 509 CHANNEL MISSING REPLACE TRAP �30 474 -5794 C /TC 02/20/96:10 0 CUSTOMER REQUEST 797- 4483/612 --------------------------------------- �11 W NINETY 6TH ST :---------------- JW CHURCH :----------- 122555— 1 :------------- :-----:--------------------- 02/20/96:11 509 LINES .------------------------ REPLACE AMP 445 -4386 C%TC 02/20/96:13 0 GRAINY PICTURE REQUIRES FOLLOW —UP CUSTOMER REQUEST ------------------------------------ .---------------- .----------- •------------- .-----•--------------------- .------------------------ REP!►RT DATE 04119196 TRIG% CABLEVISION PAGE 47 REPORT TIME 07:07 pm Rpt 24 - *SA * MIR96 SERVICE CALLS BP72031131B ROUTE Tb DENISE lip Select - Poi s List by MGT AREA CORPf 18061 ADDRESS : CUSTOMER NAME : ACCT f : ORDER TIME; TECH: PROBLEMS FIX CODES : PHONES : STATUS COMPLT TIME: PTS e , 6645 HORSESHOE CUR ; D BITNEY 135701- 2 : : 529 : CABLE : CHECKED SIGNAL -OK 470 -5273 C /TC ; t0396:11 12: 1 STOMER REQUEST 449 - 143316 ----------------------------------- 6645 HORSESHOE CUR - - - -- -------------- :----------- : ➢ BITNEY : 135701- 2 : - 03104196:20 :529 --- :-------------------- : SNOMY PICTURE :--------------------- : CHECKED SIGNAL -OR 470-5273 C 1TC : 03105196:15 : I : CUSTOMER REQUEST 449- 143316 •----------------•-----------•-------------•-----•---------------------:--------------------- 6645 HORSESHOE CUR D BITNEY 135701- 2 : 03105196:20 ; 529 : SHOMY PICTURE CHECKED SIGNAL -OK 470 -5273 C/TC : 03106196:09: 0 : CUSTOMER REQUEST 449-143316 -----. ----------- .------------- .-----.--------------------- .--------------------- . 2065 MAJESTIC MAY T CAMPBELL 170903- 1 : 03107196:18 : 529 : NO CABLE REPLACE DROP FITTING --------------------------------------- 474 -7680 .---------------- .----------- C /TC : .------------- 03108196:09: .-----.--------------------- 0 : CUSTOMER REQUEST ; .--------------------- 6521 KIRKMOOD CIR R HEIERM70 : 149806- 2 : 03113196:17 : 529 : GRAINY PICTURE ; REPLACE DROP FITTING 470 -5719 C /TC : 03114196:09 : 4 : CUSTOMER REQUEST REPLACE DROP FITTING , 949 - 43151612 REPLACE DROP FITTING REPLACE DROP FITTING ---------------------------------------•----------------:-----------:-------------:-----:---------------------;--------------------- 6750 COUNTRY OAKS RD : J REIFF 154808- 2 : 03125196:12 : 529 : NO CABLE REPLACE DROP FITTING 401 -0517 C/TC : 03125196:15: 0 •-----------•-------------•-----.---------------------;--------------------- 513 MISSION HIS DR : RC ERICKSON : 156308- 2 : 02129196:08 ; 529 : GRAINY PICTURE REPLACE BAD DROP 937 -2229 C1TC : 02129196:13 ; 0 --------------------------------------- .----------------.---------- .------------- .-----.--------------------- .--------------------- � 440 CHAN VIEI APT 4 MC MORTMAR : 140410- 2 : 03115196 :14 : 529 : SCRAMBLED PICTURE : CHECKED SIGNAL -OK --------------------------------------- . 934 -5328 -------- - - - - -- C1TC . --- - - - - -- • 03118196:10. ----- - - - - -- • 0 - -- , CUSTOMER REQUEST • ------------- - - - - -- • --------------------- 6571 FOX PATH T BAUGHMAN 144010- 2 : 03112196:16 : 529 : GRAINY PICTURE : REPLACE DROP FITTING 474-6497 C1TC : 03113196:15: 0 : CUSTOMER REQUEST REPLACE TRAP ' --------------------------------------- 612- 1612 •---------------- •----------- •------------- . •-----•--------------------- •----------- ------------- 70 HUNTERS CT : M COOK ; 170811- 1 : 03120196:20 : 529 : SCRAMBLED PICTURE ; CHECKED SIGNAL-OK 934 -7729 C/TC ; 03121196:15 : 0 : CUSTOMER REQUEST , --------------------------------------- 503 CHAN VIEM •---------------- •----------- : R RASMUSSEN •------------- 123312- 1 : •-----•--------------------- 03111196;14 : 529 : CUSTOMER REQUEST •------------------------- REFRESH ADDRESS BOX , 934 -7072 C/TC : 03112196:10 ; 0 1 6670 MULBERRY CIR ' 7640 S SHORE DR 100 LX. SUSAN HLS DR J 700 LX, SUSAN HLS DR 7036 PIMA IN 6740 101111 BLVD i : A REA TIME 07:07 pm : 529 Rpt 24 - *SAVE' MAR96 SERVICE CALLS : 03127196 :10 DP72031131B I REPORT .ROUTE TO DENISE . Hip Select - Points List by MGT AREA CORP# 1306 153321- ADDRESS : 529 ; CHANNEL MISSING CUSTOMER EQUIP PROB ; CUSTOMER NAME : ACCT : ORDER TIME: TECH: PROBLEMS : FIX CODES ' PROBES : STATUS r COMPLT TIME. PTS e : REPAIR CUT MAINLINE 949 -2558 : C/TC 3577 S CHANHASSEN HIS T BOMMAN 152113- 1 : 02128196:22 : 529 : SCRAMBLED PICTURE : RECONNECT MISTAKE C1TC : 03115196:10: 0 : 949 -3108 C1TC : 02129196:12 : 0 : CUSTOMER REQUEST 470 -6057 C1TC ; 02115196 :13 : 0 : 831 - 731016 : 124722- 1 : 03104196:16 : 529 : GRAINY PICTURE : REMORK DROP r 470 -0081 CJTC ---------------------------------------:---------------- 8577 S CHANHASSEN BLS :----------- : T BORMAN : 152113- :------------- 1 : :- 03105196:22 : - - - -:--------------------- 529 : SBOMY PICTURE :------------------------- CHECKED SIGNAL -OR 949-3108 C/TC : 03106196:10 ; 0 : CUSTOMER REQUEST 831 - 731016 . ---------------------------------------:----------------:-----------:-------------:-----:---------------------:------------------------- 8577 S CHANHASSEN HIS : T BONMAN 152113- 1 : 03111196:18 : 529 : GRAINY PICTURE REPLACE BAD DROP 949 -3108 C1TC : 03112196:10: 2 : CUSTOMER REQUEST 831-731016 -----.----------- .------------- .-----.--------------------- .------------------------- 7240 KURVERS PT RD M KURVERS : 142515- 1 : 03121196 :17 : 529 : GRAINY PICTURE REQUIRES FOLLOM -UP • 934 -8967 C1TC : 03122196:12: 1 : CUSTOMER REQUEST 201 CHAN VIEM : R MACFARLENE 132416- 2 : 03101196:12 : 529 : GRAINY PICTURE NO PROBLEM 934 -5175 o C /TC 03101196:14 : 0 : CUSTOMER REQUEST 474- 725716 : 1 6670 MULBERRY CIR ' 7640 S SHORE DR 100 LX. SUSAN HLS DR J 700 LX, SUSAN HLS DR 7036 PIMA IN 6740 101111 BLVD i : A REA : 152820- 1 : 03126196:09 : 529 : SCRAMBLED PICTURE : RECONNECT MISTAKE : 410 -9411 : C1TC : 03127196 :10 : 0 : CUSTOMER REQUEST 332 - 11001612 . . . T WINE 153321- 1 : 03107196:09 : 529 ; CHANNEL MISSING CUSTOMER EQUIP PROB 949-9100 C1TC ; 03107196:11: 0 : CUSTOMER REQUEST 333 - 44551612 B JOHNSON : 156021- 1 : 03112196:14 : 529 : CUT CABLE : REPAIR CUT MAINLINE 949 -2558 : C/TC ; 03112196 :16 : 0 B JOHNSON : 156021- 1 : 03115196 :09 : 529 : SCRAMBLED PICTURE REPLACE TRAP 949 -2558 C1TC : 03115196:10: 0 : J ELISEUSOR 116522- 3 : 02114196:12: 11 : CUSTOMER REQUEST : CUSTOMER EQUIP PROB 470 -6057 C1TC ; 02115196 :13 : 0 : B INFARGER : 124722- 1 : 03104196:16 : 529 : GRAINY PICTURE : REMORK DROP r 470 -0081 CJTC : 03105196:11 : 0 : CUSTOMER REQUEST REPORT TIME 07:07 pm Rpt 24 - +SAVE' MAR96 SERVICE CALLS DP720311318 .ROUTE TO DENISE Hip Select - Points List by NOT AREA CORPf 18061 ADDRESS : CUSTOMER NAME ACCT f : ORDER TIME: TECH: PROBLEMS : FIX CODES : PHONES : STATUS : COMPLT TIME: PTS 6637 MULBERRY CIR : A LEE 152822- 2 : 03121196:15 : 539 : GRAINY PICTURE REPLACE DROP FITTING, 470 -8714 C1TC : 03122196 :15 : 1 : CUSTOMER REQUEST 835 - 33101611 . --------------------------------------- 6637 MULBERRY CIR :---------------- •----------- : A LEE 152822- :------------- 2 : :-----:--------------------- 03125196:12 : 529 ; SNOHY PICTURE :--------------------- : CUSTOMER EQUIP PROS � 470 -8714 C /TC : 03125196:15: 0 . 835 - 33101612 . --------------------------------------- ---------------- ----------- ------------- --------------------- --------------------- 7473 SARATOGA DR : M GREEN 117023- 3 : 02118196 :15 : 515 : GRAINY PICTURE REPLACE BAD DROP 906-9831 C1TC : 02129196:14: 0 : CUSTOMER REQUEST 611 1612 - - - - -� --------------------------------------- 408 DELRIO DR .- - - - - ---.-----------.------------.-----.--------------------- J RANDGAARD : 117123- 1 : 03102196:15 : 529 : SNOMY PICTURE .---------------- REPLACE BAD DROP 934 -7336 /TC : 03104196:11: 0 : SCRAMBLED PICTURE 546 - 90001612 ------ - - - - -- -- : - - C - - - --.-------------.-----.---------------------.--------------------- : CUSTOMER REQUEST --------------------------------------- 7209 FRONTIER TR .- : N BIELSKI 119513- 1 : 03118196:09 : 529 : NO CABLE : REPLACE DROP FITTING r 934 -4618 C /TC ; 03118196:11 0 : e REPLACE BAD DROP 7508 H 77TH ST J EPPING ; 146324- 1 : 03121196:10 : 529 : SCRAMBLED PICTURE : REPLACE DROP FITTING 470 -4049 C /TC : 03128196:14 ; 0 ; CUSTOMER REQUEST 937 - 701216 . . ---------------------------------------:- 8634 VALLEYVIEH CT --------------•-----------:-------------:-----:---------------------:------------------------ P GRAVES 158024- 1 : 03106196:15 : 529 : BAD CONV£RT£R CHECKED SIGNAL -OK ' 360 -9441 C1TC : 03107196:09: 0 : CUSTOMER REQUEST --------------------------------------- •---------------- •----------- •------------- •-----•--------------------- :--------------------- 8634 VALLEYVIEH CT P GRAVES 158024- 1 : 03115196:15 : 529 : GRAINY PICTURE REPLACE TRAP 368 -9441 C/TC : 03126196:14: 0 :CUSTOMER REQUEST ---------------------------------------:- --------------:-----------:-------------:-----:---------------------:--------------------- 660 LK SUSAN HLS DR : M FLYNN 171025- 1 : 03115196:16: 529 : CUSTOMER REQUEST : CHECKED SIGNAL -OK 949 -9302 C/TC : 03118196:14: 0 --------------------------------------- .---------------- .----------- .------------- .-----.--------------------- .--------------------- �- 3830 LK RILEY BLVD APT 115C : C FAGERSTFOM 145227- 5 ; 03116196:10 : 529 : NO CABLE REPLACE DROP FITTING e 934 -4119 C /TC : 03116196:14 0 s CUSTOMER REQUEST : REPLACE TRAP 8830 LK RILEY BLVD APT 115C C FAGERSTROM 145217- 5 : 03116196:15 : 519 : SNOHY PICTURE REPLACE TRAP 934 -4119 : C/TC : 03118196.14: 0 : CUSTOMER REQUEST J TIME 07:07 pa Rpt 24 - *SAVE* MAR96 SERVICE CALLS DF72031131B ' REPORT .ROUTE TO DENISE Rip Select - Points List by MGT AREA CORPf 1806 ' ADDRESS : CUSTOMER NAME : PHONES : ACCT # : STATUS : ORDER TIME: COMPLT TINE: TECH: PROBLEMS PTS : FIX CODES 2536 BRIDLE CREEK TR W HARTWIG 170721- 1 : 03122196:14 : 529 ---------------:------------------------ : CHANNEL MISSING : REPLACE TRAP 470 -9848 CJTC : 03125196:10 : 1 : CUSTOMER REQUEST 1 9219 LR RILEY BLVD - --------------:-----------:-------------:-----:---------------------:------------------------- : D BAKER : 120928- 1 : 03114196:16: 529 : GRAINY PICTURE : REQUIRES FOLLOW -UP : 445 -2933 C1TC : 03115196:09: 0 : CUSTOMER REQUEST ----------------------------------- - - - -:- --------------:-----------:-------------:-----:--------------------•------------------------- 7361 KURVERS PT RD : F M£ND£Z 152428- 1 : 03121196:08 : 529 : GRAINY PICTURE REQUIRES FOLLOW -UP : 949 -3443 C /TC : 03121196:14 : 0 ---------------------------------------. ---------------- .----------- .------------- .-----.--------------------- .------------------------- 505 DEL.QIO DR : G KRAUSE 117331- 1 : 03125196:12 : 529 : GRAINY PICTURE REPLACE TRAP 934 -7725 C /TC e 03126196.13 : 0 e CUSTOMER REQUEST 526 M MISSION HIS MAY D PODEV£LS : 156431- 2 : 03121196:23 : 529 : SCRAMBLED PICTURE : REPLACE TRAP 934 -6038 C1TC 03122196 :11 0 CUSTOMER REQUEST 887 - 82531612 : : 973 SANTA VERA DR : B JANZEN 155933- 3 : 03127196:19 : 529 : NO CABLE RECONNECT MISTAKE 474 -5913 C1TC : 03128196:09 : 0 : CUSTOMER REQUEST --------------------------------------- 1050 PLEASANT VN RD ---------------- ----------- D BEDDOR 138534- 1 : ------------- 02128196:10 : 529 -------------------- : AUDIO PROBLEM ------------------------- NO PROBLEM 474 -1023 C/TC : 03101196:17: 0 : CUSTOMER REQUEST 474- 74721612 . ---------------------------------------: ---------------- :----------- :------------- ;-----:--------------------- :------------------------- 1050 PLEASANT VW RD ; D BEDDOR : 138534- 1 : 03104196:18 : 519 : AUDIO PROBLEM REPLACE TRAP 474 -1023 C1TC : 03105196 :11 : 1 : CUSTOMER REQUEST 1 ---------------------------------------.- 474-74 -------.-----------.-------------.-----.--------------------- 1050 PLEASANT VM RD D BEDDOR ; 138534- 1 : 03106196:12 : 529 : GRAINY PICTURE .------------------- - - - - -- REPLACE TRAP 474 -1023 C1TC : 03106196:14 : 0 : AUDIO PROBLEM ---------------------------------------.-----72161 2 -- ---.----------- CUSTOMER REQUEST 6470 FOX PATH K ROFFMAN .------------- 135236- 1 : .- 03121196:08 : - - - -.- 519 - ---- : GRAINY PICTURE .------------------ - - - - -- : REPLACE DROP FITTING 474 -4702 C1TC 03121196:15 e 5 CUSTOMER REQUEST REPLACE DROP FITTING 897 - 20071612 : : REPLACE DROP FITTING REPLACE DROP PITTING --- ------------------------------------ .---------------- .-- - - - - -� --.------------- .----- .----------------- - - - -,- REPLACE DROP FITTING - - - -- 7663 NICHOLAS WAY ; M HAGENANN 155937 1 : 03109196:09 : 529 : SNOMY PICTURE : NO PROBLEM 474-8065 C /TC : 03111196:12 : 0 : CHECKED SIGNAL -OK 922 - 51591612 . . J REPORT TIME 07:07 pm Rpt 14 - *SAVEi MAR96 SERVICE CALLS DP72031131B .ROUTE TO DENISE Nip Select - Points List by MGT AREA CORPf 1806, ADDRESS CUSTOMER NAME : ACCT # : ORDER TIME: TECH: PROBLEMS FIX CODES PROBES : STATUS CONPLT TIME: PTS 7663 NICHOLAS MAY M HAGENANN : 155937- 1 : 03119196:11 : 529 : GRAINY PICTURE : CHECKED SIGNAL -OR 474 -8065 C /TC : 03110196:14: 0 : CUSTOMER REQUEST ' 922- 51591612 . ---------------------------------------:----------------:-------------------------:-----;---------------------:--------------------- 7663 NICHOLAS MAY N RAGEMARN 155937- 1 : 03120196:13 : 529 : GRAINY PICTURE 10 PROBLEM 474-8065 C1TC : 03121196 :13 : 1 : CUSTOMER REQUEST 922 - 51591612 . ---------------------------------------:----------------•-----------•-------------•-----•---------------------:---------------- 8584 DRAKE CT N DEVINS 158237- 1 : 03127196:09 : 529 : CHARNEL MISSING CUSTOMER EQUIP PROB 906 -1831 C/TC : 03127196:13: 0 --------------------------------------- .---------------- .----------- .------------- .-----.--------------------- .--------------------- �- 4000 LESLEE CUR R RIDDLE 115835- 1 : 03115196:08 : 529 : DONS LINE : NO PROBLEM 474-7879 C /TC 03115196 :11 : 0 : CUSTOMER REQUEST - - - - -. 935 3866/ b12 ------------- ----------- - --------------------- �- ---------------------------------- 60 THIN MAPLE LN : 8 NYHRAN 142638- .------------- 1 : .-----.-------------------- 03122196:13 : 529 ; CHANNEL MISSING - : REQUIRES FOLLON -UP : 934 -4730 C1TC : 03122196:14: 0 559- 393916 . 0830 LK RILEY BLVD APT 118C K FINCH 134939- 3 : 02128196:16: 529 : CUSTOMER REQUEST : CHECKED SIGNAL -OK 934 -7286 C /TC : 02129196:08: 0 ---------------------------------------:- 8330 LK RILEY BLVD APT 118C --------------:-----------:-------------:-----:---------------------:------------------------- K FINCH 134939- 3 : 03101196:12 : 529 : BAD CONVERTER REPLACE ADDRESS BOX 934 -7286 C /TC : 03101196:14: 0 : CUSTOMER REQUEST --------------------------------------- :---------------- :----------- :-------------:-----;-------------------- :----------------- - - - -�- 8830 LK RILEY BLVD APT 118C : R FINCH 134939- 3 : 03104196:17 : 529 : CHANNEL MISSING : REQUIRES FOLLON -UP 934 -7286 C1TC : 03105196:13 ; 0 : CUSTOMER REQUEST 7206 PONTIAC CIE L JACOBS 119840- 2 : 03127196:10 : 529 : GRAINY PICTURE RECONNECT MISTAKE 470 -5759 C1TC : 03127196;13: 1 : - - -, 943- ------ 12 ---.----------- �- ---------------------------------- 6263 CHASKA RD - - : G JOHNSTON 153940- .------------- 1 : .-----.--------------------- 03110196:18 : 529 : SNOAY PICTURE .--------------------- REPLACE DROP FITTING : 474 -1237 C /TC : 03111196 :14 : 0 : CUSTOMER REQUEST 410 CHAN VIE# APT 7 NJ MCNUTT 934 -1402 122742- C1TC 1 : : 03114196:12 : 03115196:09: 529 2 : GRAINY PICTURE : CUSTOMER REQUEST REPLACE DROP FITTING REPLACE DROP FITTING 823 - 02781612 . . REPORT T IME 07:07 pm Rpt 24 - *SAVE* MAR96 SERVICE CALLS DP72031131B ROUTE TO DENISE Nip Select - Points List by NOT AREA CORPf 1806 ' ADDRESS : CUSTOMER NAME : : PHONES ACCT # : STATUS ORDER TIME: COMPLT TIME: TECH: PROBLEMS PTS a FIX CODES : : 7591 CHIPPENA TR : J GJERSVIK 138943- 1 : 03112196:18 : 529 : GRAINY PICTURE REPLACE DROP FITTING 934 -1882 C/TC 03113196:15 : 3 : LINES ; REPLACE TRAP . . : CUSTOMER REQUEST : REQUIRES FOLLOM -UP ---------------------------------------:----------------:-----------:-------------:-----:---------------------:------------------------- 7591 CHIPPENA TR : J GJER91K : 138943- 1 : 03119/96:12 : 529 : GRAINY PICTURE CUSTOMER EQUIP PROS 934 -1882 C/TC : 03120196:09: 0 : CUSTOMER REQUEST - ----------------------------- - - - -:- --------------:-----------:-------------:-----:---------------------•------------------------- 7613 KIOMA AVE : T BALLALATAK 116044- 2 : 03127196:11 : 529 : GRAINY PICTURE ; CHECKED SIGNAL -OR : 906 -9317 C /TC : 03127196:13 : 0 : CUSTOMER REQUEST ' 996-42061612 ---. ----------- .------------- . ----- . --------------------- .------------------------- 7605 HURON AVE : L BAUMTROG : 170545- 1 : 03126196:20 : 529 : SCRAMBLED PICTURE : MODULATOR DROP 1 : 934 -4733 : 993 - 52261612 C1TC : • 03127196:08 : • 0 : CUSTOMER REQUEST : 525 M MISSION HLS MAY : R ZACHARIAS 156446- 2 : 03106196:08 : 529 : SCRAMBLED PICTURE : CHECKED SIGRAL-OR 906 -1347 : C /TC : 03128196:10 0 : CUSTOMER REQUEST 933 SANTA VERA DR C ALTHAUSER : 156048- 1 : 03108196:15 : 529 : CHANNEL MISSING : RECONNECT MISTAKE 470-1373 C /TC : 03111196 :12 : 0 : CUSTOMER REQUEST 941 - 44651612 . . --------------------------------------- 8470 BITTERN CT - --------------:-----------:-------------:-----:---------------------:---=--------------------- C BONNER 143950- 1 : 03105196 :12 : 24 : BAD CONVERTER : CHECKED SIGNAL -OR 448 -1993 C1TC : 03106196:12: 1 . 540 - 40571612 . 6270 --------------------:----------------•-----------•-------------•-----•---------------------•------------------------- RIDGE RD : J SNIDER 130952- 2 : 03127196 :09 : 529 : CUT CABLE REPLACE BAD DROP : 474 -7525 C1TC : 03127196:14 : 0 : : RENORK DROP --------------------------------------- :----------------r-----------e-------------•-----:---------------------.------------------------- 0830 LK RILEY BLVD AFT �13C C CHANTLEP : 130754- 2 : 03118196:12 : 529 : CHANNEL MISSING : REPLACE DROP FITTING 934 -7605 C/TC 03118196 :14 : 0 : CUSTOMER REQUEST : CUSTOMER EQUIP PROS 929 -067316 -----.----------- 6610 PIPEMOOD CRY : R SELLER .------------- 156055- 1 : .-----.--------------------- 03118196:09 : 529 : NO CABLE .-------- ---------------- : CUSTOMER EQUIP PROS 474 -6340 C /TC 03118196:11 0 CUSTOMER REQUEST 612- 1612 : : ' 6311 STAG HORN LN FERGUSON 470 -3916 149856- 1 ; C1TC 43122196:18 : 03125196:09: 529 0 : NO CABLE : CUSTOMER REQUEST : REPLACE BAD DROP REPORT TINE 07:07 pm Rpt 24 - *SAVE* MAR96 SERVICE CALLS DP72031131B ROUTE TO DENISE Kip Select - Points List by MGT AREA CORPf 1806 ADDRESS : CUSTOMER NAME : ACCT f : ORDER TINE: TECH: PROBLEMS : FIX CODES : PHONES : STATUS COMPLY TIME: PTS 7241 RURVERS PT RD : J QUACKENBUSH : 150957- 1 : 03121196:08 : 529 : GRAINY PICTURE : REQUIRES FOLLON -UP 3311 N LK CT : 934 -7643 C1TC : 03121196:14: 0 : 947 - 95501612 . --------------------- ---------------- ----------- ------------- --------------------- --------------------- R KLOEMPKEN 155157- 1 : 03104196:19 : 529 : SCRAMBLED PICTURE RECONNECT MISTAKE 949 -2157 C1TC : 03105196:11: 0 : CUSTOMER REQUEST --------------------- .---------------- .----------- .------------- .-----.--------------------- .---------------------- r 101 N SBASTA CIE : B DUPUIS : 135358- 2 : 03120196:11 : 529 : GRAINY PICTURE CUSTOMER EQUIP PROB : 368-5178 : C /TC : 03122196:15 : 0 : CUSTOMER REQUEST --------------------------------------- .---------------- .----------- .------------- .-----.--------------------- .---------------------- r 8820 LK RILEY BLVD AFT 218E T MAYO : 137958- 6 : 03122196 :18 : 529 : 10 CABLE : CHECKED SIGNAL-09 - - -- ----------------------------------- . 906 = 8947 - - - - -- - . - C /TC_ -- -.- :03/25/96 �9 . -.- -. -_ 0 - . CUSTOMER REQUEST . ----------------- - - - - - � 7160 NILLOM VIEN CV : M SENN 142759- 1 : 03113196:09 : 539 : CHANNEL MISSING : CUSTOMER EQUIP PROB 949-2272 C /TC : 03120196:16: 1 : CUSTOMER REQUEST 593 - 117716 . 8665 CHANHASSEN HIS : M SHAM 148860- 2 : 03105196:09 : 529 : GRAINY PICTURE RENORK DROP 949 -8320 C /TC : 013105196:10: 2 ; CUSTOMER REQUEST ' ---------------------------------------:----------------:-----------:-------------:-----:--------------------- 3665 CHANHASSEN HLS : N SHAN 148860- 2 : 03116196.20 : 529 : CUSTOMER REQUEST :---=-------- _---- - - - - : CHECKED SIGNAL -OK -� : 949 -8820 C1TC : 03119196:14: 0 --------------------------------------- :---------------- :----------- :------------- :_____:--------------------- :---------------------- r 901 LK SUSAN HLS DR : L HUMALD : 158161- 1 : 02128196:16: 529 : NO CABLE REPLACE TAP /PASSIVE 975 -9036 C /TC : 02129196:09: 0 : CUSTOMER REQUEST REPLACE DROP FITTING - - - - -, 861-12 --------.----------- REPLACE TRAP --- - - - - -� ---------------------------------- 7006 CHEYENNE TR : R MOSCHET 145564- .------------- 1 : 03118196:19 .----- : 529 .--------------------- : DOUBLE IMAGE ,- ------------ : REPLACE AMP 937-1218 C/TC : 03119196;14: 0 : CUSTOMER REQUEST : REPAIR GROUND 831-498013 : REPLACE DROP FITTING REPLACE TRAP 8652 VALLEY RDG CT : S RUBLE 154765- 1 : 03128196:20 : 545 : SNOMY PICTURE : REPLACE TRAP 361 -6270 C1TC : 03129196:10: 1 : CUSTOMER REQUEST ---------------------------------------;----------------:-----------:-------------:-----:---------------------:------------------------- 1770 PHEASANT CIE M HAUSER : 113666- 4 : 03113196 :08 : 519 : GRAINY PICTURE NO PROBLEM 474 -1493 C/TC : 03113196:16: 1 : CUSTOMER REQUEST L� r 1 REPORT TIM£ 07:07 pm Rpt 24 - *SAVE* MAR96 SERVICE CALLS DP72031131B ROUTE TO DENISE Nip Select - Points List by NGT AREA CORPf 1806 ADDRESS : CUSTOMER NAME ACCT # : ORDER TINE: TECH: PROBLEMS FIX CODES e PHONES STATUS : CONPLT TINE: PTS ; 1770 PHEASANT CIR : M HAUSER 118666- 4 : 03113196:16 : 529 : LINES : REPLACE DROP FITTING 474 -1493 ; C/TC : 03114196:09: 2 ; CUSTOMER REQUEST REPLACE DROP FITTING ---------------------------------------•----------------:-----------:-------------:-----•-------- 620 N 96TH ST R PUNG : 122566- 1 : 03108196:13: 21 ------------:------------------------- : GRAINY PICTURE REPLACE FITTING 445 -2097 C /TC : 03108196 :17 : 0 : CUSTOMER REQUEST : REPLACE TRAP ---------------------------------------:---------------- :----------- :------------- :----- :--------------------- . 3840 LK RILEY BLVD APT 102A : S KISTNER 121769- 5 : 02129196:14 :'529 : GRAINY PICTURE ADJUST LEVELS : 906 -1380 C/TC : 03101196:11: 0 : CUSTOMER REQUEST REQUIRES FOLLON - UP ---------------------------------------. ---------------- .----------- .------------- .-----.--------------------- ,------------------------- 5840 LH RILEY BLVD APT 102A : S KISTNER : 121769- 5 : 03118196:15 : 529 : GRAINY PICTURE : REQUIRES FOLLON-UP -------------------------------- - - - - -- 906 -1380 . -------- - - - - -- C /TC --- - - - - : -- • 03119196:16: ----- - - - - -- • 0 - -- : CUSTOMER REQUEST • ------------------- ----------------- - - - - -- 753 CANTERBURY CIR B STUDLEY 139072- 1 : 02129196:21 : 529 : SNONY PICTURE REPAIR GROUND 934-4957 C /TC 03101196:13 0 CUSTOMER REQUEST REPLACE DROP FITTING --------------------------------------- : •---------------- •----------- : •------------- : •-----•--------------------- : REPLACE HAD DROP •------------------------- 810 LK SUSAN RLS DR L SMITH 158172- 1 : 03127196:10 : 529 ; GRAINY PICTURE REPLACE BAD DROP 934 -6350 : C /TC : 03128196:10: 0 : CUSTOMER REQUEST 951 - 26441612 , ' --------------------------------------- 101 CASTLE RIDGE CT •---------------- •----------- R MARQUART 125175- •------------- 3 : •-----•--------------------- 03108196:08 : 529 : CHANNEL MISSING •------------------------- REPLACE ADDRESS BOX 470 -6260 C/TC : 03108196:12: 0 : CUSTOMER REQUEST ----- -------- 7317 --------------------------: PONTIAC CIR ---------------- :----------- S VON SCHMIDT : 122877- :------------- 3 ; :-----:--------------------- 03118196:19 : 529 : NO CABLE :------------------------- : REPLACE DROP FITTING 474 -7699 C /TC : 03119196:11 : 0 : CUSTOMER REQUEST : RECONNECT MISTAKE 631- • ----------------- .------------------------- 760 N VILLAGE RD APT 102 J BORUES 134278- 6 ; 03102196:09 : 529 : SNONY PICTURE NO PROBLEM 474 -5737 C /TC : 03104196:16: 0 : CUSTOMER REQUEST 1010 PLEASANT VN RD : S HEDDOR : 133782- 3 : 03125196:10 : 529 : DOUBLE IMAGE REPLACE DROP FITTING : 474 -3030 C/TC 03126196:10 6 : GHOSTING REPLACE DROP FITTING 937 - 38161612 : : CUSTOMER REQUEST : REPLACE DROP FITTING : REPLACE DROP FITTING ' . . REPLACE DROP FITTING • REPLACE DROP FITTING -------------------------------- - - - - -- -------- - - - - -- ----------- ----- - - - - -- - -- ------------- - - - - -- ---- - - -- 1 REPORT TIME 07:07 pm Rpt 24 - *SAVE* MAR96 SERVICE CALLS BP72031131B ,ROUTE TO DENISE Nip Select - Paints List by MGT AREA CORPf 1806 ' ADDRESS : CUSTOMER NAME : ACCT f : ORDER TIME: TECH: PROBLEMS : FIX CODES ' : PHONES : STATUS : COMPLT TIME: PTS ' 4000 GLENDALE DR : R ST.ANGELO : 150082- 1 : 03101196:10 : 529 : BOMB LINE : WORK DROP , 474 -8026 C1TC : 03105196:14: 0 : CUSTOMER REQUEST ----------- 3630 - - - - ------------------------:----------------:-----------•-------------•-----•--------------------- HICKORY RD : J MOORE 134083- 1 : 03120196:10 : 529 : LINES - - :----------------- - - - - : RECEIVER PROBLEM - 474-3649 C/TC : 03120196:16: 0 : DOUBLE IMAGE 474 -7230 : GRAINY PICTURE - - - - -, CUSTOMER -R£ QUEST---- ---------------------- � --------------------------------------- 1441 LAKE LUCY RD .------ ---------- .----------- : J MORIN : 142184- .------------- 1 : . 03120196:14 : 529 : AUDIO PROBLEM . : REPLACE BAD DROP r 474 -1186 C/TC : 03121196:14 r 0 r CUSTOMER REQUEST 931 BUTTE CT : G OCRs 137085- 2 : 03126196:09 : 529 : GRAINY PICTURE REPLACE BAD DROP 470 -6991 C/TC ; 03126196:11: 0 : : REPLACE TRAP , . . REMORK DROP • REPAIR GROUND ---------------------------------------:----------------;-----------;-------------:-----:--------------------:---------------------- 585 N MISSION HLS MAY : D KNUTSON : 156385- 1 : 03108196:17 : 529 ; GRAINY PICTURE : CUSTOMER EQUIP PROS ; 906 -0469 C1TC : 03111196:11: 0 : CUSTOMER REQUEST --------------------------------------- . - - - -- - - - - -- •- - - - - -. - - - - -� 7040 TECUMSEH LN S : LH TE.CH 132487- I . 03 07 96:19 . / / 529 . NO GABLE NO PROBLEM --------------------------------------- . 474 -6979 .---------------- .-----------.-------------.-----.--------------------- CjTC . 03108196:09. 0 . CUSTOMER REQUEST .----------------- - - - - -� 8141 HIDDEN CT D PETERSON 134989- 3 ; 03112196:13 : 529 : GRAINY PICTURE : REPLACE BAB DROP 949 -2778 CjTC : 03113196:14: 2 : CUSTOMER REQUEST 472 - 034416 . 2210 STONE CREEK DR D MROLSON 170589- 1 : 03114196:09 : 529 : CHANNEL MISSING : CUSTOMER EQUIP PROS 474 -1869 C /TG 03115196:15: 0 : 943 - 13001612 . --------------------------------------- 937 SANTA VERA DR ;---------------- :----------- : T MALDSCHMIDT ; 155990- ;------------- 1 : :-----:--------------------- 03101196 :07 : 529 : CUSTOMER REQUEST .- ------------------------ CHECKED SIGNAL -OK ' 474 -1498 C1TC : 03101196:13: 0 947 - 52001612 --------------------------------------- 415 SANTA FE TR :---------------- .----------- ; SM ORB 116893- .------------- 1 : ._____.--------------------- 03118196:14 : 529 : GRAINY PICTURE .---------------------- REPLACE BAD DROP I 975 -9320 C1TC ; 03119196:13: 0 : CUSTOMER REQUEST -------------- -- ------- -- .------------ -. - - - • - - - -. 1540 HERON DR : D OBERMEYER ; 143894 - 1 : 03126196:17 : 52 9 CHANNEL MISSING CUSTOMER EQUIP PROS : 443 -7810 C/TC : 03127196:16 : 1 : CUSTOMER REQUEST ---------------------------------- 54 - - - - -, 4_ 30 -----. ----------- ,------------- .-----.--------------------- .--------------------- � SIRE 07:07 pm Rpt 24 - *SAVES' MAR96 SERVICE CALLS BP72031131B ' REPORT ,ROUTE TO DENISE Hip Select - Points List by MGT AREA CORP# 1806 PDRESS : CUSTOMER NAME : ACCT : ORDER TINE: TECH: PROBLEMS -------- - - - - -- : FIX CODES : PHONES : STATUS ± COMPLT TIME: PTS ' 710 N VILLAGE RD AFT 101 J VOSSEN : 138695- 3 : 02129196:17 : 529 : GRAINY PICTURE ; OFF AIR/TI PROBLEM 893 -9557 C /TC : 03101196:10 : 0 : CUSTOMER REQUEST ---------------------------------------:---------------- 7+90 CANYON CUR :----------- : J EDGAR : 153395- :------------- 1 : :-----:---------------------:------------------------- 03125196:15 : 529 ; GRAINY PICTURE REPLACE BAD DROP : 470 -6159 C1TC : 03126196:10: 0 : CUSTOMER REQUEST : 924 - 78431612 , ' ---------------------------------------: ---------------- :----------- :-------------:-----:---------------------:------------------------ 7701 CHANHASSEN RD APT 137 : JM IMHER : 131698- 3 : 03108196:14 : 529 : GRAINY PICTURE REPLACE DROP FITTING : 937 -9473 C /TC : 03108196:15 ; 0 : CUSTOMER REQUEST , ---------------------------------------.----------------.-----------,-------------.-----.---------------------.------------------------- 141 CHOCTAN CIE T TONASSEN 156098- 1 : 03122196:09 : 529 : GRAINY PICTURE CUSTOMER EQUIP PROB --------------------------------------- . 114-2979 .--- - 1612 •----------- C/TC : • 03125196:13 : • 1 : CUSTOMER REQUEST • 7725 FRONTIER TR -- -- -- S NELSON : 137399- 1 : ----- - - - - -- 03126196 :14 : - -- 529 -------------------- : DOUBLE IMAGE •------- - : REPLACE - - - -- - -- - - - -- DROP FITTING 937 -1060 C/TC : 03127196:10 6 CUSTOMER REQUEST : REPLACE DROP FITTING : : : REPLACE DROP FITTING • REPLACE DROP FITTING REPLACE DROP FITTING REPLACE DROP FITTING 7310 TROTTERS CIE M HENNESSY 145499- 2 : 03119196:09 : 529 : NO CABLE : RENORR DROP 470 -7802 : C/TC : 03119196:15 : 0 474 - 327116 . . 6531 TROENDLE CIE : P GRAVEN 164299- 1 : 02128196:12 : 529 : GRAINY PICTURE ; REPLACE DROP FITTING ' 470 -4079 : C/TC : 02129196;14: 0 : CUSTOMER REQUEST : REPLACE DROP FITTING 612- 1612 . --------------------------------------- .---------------- .----------- .------------- .-----.--------------------- .------------------------- Total for 'MGT AREA' = 28 - - - -? 105 n.mr ( h mnT�Tr . PF.FJISiON PACE 56 TIME 07:0 pm Rat S APR96 VICE CALLS EF7E431/318 = £ ENISE. 1 �cn - _ Select_= Forts - Li3 - by - MGT - SEAC /)RPM 180 ' -:'C c.+. T ."•1MER :.CJ>,3�:..t•.. itA!�1, ^ CT r AC . � DER r, OR DER TIt�I•. "Q, TE�� . ;,,�?SLE.,c PRO BLE MS F rr F IX Cn :,lc, FRO 'ES STATUS , COMPLT TIME • PTS ' ' f T 3TTn�(r!Tr m J + C3 17 mTl S„+v n ? ^ t5t} 1 }` {. 31 1 .10 1 9 6. 22 `?9 T ES L3E�' prr ,"E ! r " P I, UR FI111zW .;; , .:.1- ,_ • ,, , 44 0 -6 1 n1 , , li lv C1?'•" 1 141 1 1 . ,:JS3t -DER Q , 376 -7963! 6 4 -------------`;--------------------;---------------- 'r �- P F {? NTH :----------- E' P ., J )t }!r .nc r.)i- i =� -t. .------------- 7 1 .-----.-------------------------------------------------------- t r;ln/ C4%_c,36:16 , 5� {t : 0 1, rT* PT; SCt,A„ELfu 11L.U'.L - nr )•r p 'SrT i 1 HQUI,,E:' F �(�i -tF i7; } -5 55 C%TC 0411 %95:1? J , c,t. 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Srr FIC Gn:IIi#F , :LiJFE p •r p r, :.RE,?i?: -,, SAD DRO 470 -506 , C,TC 04 0 _.::.iE:. , Iva C rS" . ;M+ R REQu-ST , ------------------------------------ :------ --- ------- '- ---- - ----- -- -- --- - ----- - ---- --- ---- -------- - ----- ---------------------------------- n i ._> � i.. Ai, ili: T �J S ] ;� DR m r r :+ ! +• Li -1I 0 , F t �� c - 1 _4 1: a , 04 c 5:9 . rm t{rn r - cREQUE T._ �ICUS: . �dtH n VO? a-. ! 1 -!rr. n . 937 -6263 CjTC 04,16/96 :09 , 0 . ,^ 830-( } =S:S; 0 -- c ----� ------------------------:---------------- ? rGt! 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C'-!1,.-TONE Rs O. €!�Si 1 i - . . ------------------------------ ia M },�ilTl3li T - - - - -- •---------- - - - - -- 11 GR 1 , ----------- "7 4 _- ,. , ------------- • - 04 , - - -- •---------------------'---------------------------------- 519 , GPAIY.v r�j -, > nr• �LAC= DR ?F FITTIRI' ------------------------------------ nn ,---------------- ,----------- rr•rr� SR . -1171 }i3 - :------------- -, , ._____,--------------------- (94 ,ac 04 cq �i9 r:. P?fT'rr^ tr>illtf�' ts•sit t >----------------------- _---------- rn ^u +m: +T LETS [J" , Sac :J:hStt -9031 G,'TL• "4116'96;11 i }• 1. r�'£R R£kt +ESi ' -if@ , , > ' ' 1 1 ' 612- 6 - Cr• ------------------------------ T.1• ST 33 "L 1D •---------- - - - - -- T' r : D t !au'. , ----- - - - - n•t _39> >4- -- ------- - - - - -- - ^.0 at . f 3 6 . 0 9 - - -- --------------- n .5 ?7 - - - - -- +n, I�TI nT r Gi I4F r:CTUFG -- ---- - - - - -- n= 3r T` > , »FL L'; Odll- 'VQ6 :10 0 - -- ° -------------- ------------ rrr r.TT� ?r _ n8n_n�n�r6 . v4 �iir ------ --------- : - : n1KER - - - - - -- ---- al inn . ------- f - - - - -- , -- -ti me -_ - , ---------- ----------- n , ---------------------------------- +r _ .uf. s'.1�,,: D . r7r.1,4[t , _i �4_J i > LJ; c_!19_._i , 4 . 6 : 21 4--! _i9 , S iiN�:f.n FIC 17(�_iF c 1! 1•_Ri nrp r: rn.rn ;,•r RE Lr : T A- r '. r?calr E 4 "- ?3 ; %'TL 041, :14 , 0 , UST } #ER F£ , T?1S T ; c, 't? -nsr +I jT DEL ; ?uF L s ii i$ i� 1f_ � T!?_9— 1 )a nn� ,a (• �� 5i. �r.17 r.T m trtt:, nrn �, +� 1 rrr !» TAF , , > >, .iC.C..:t nirL 4 >t_ �: -G a 3i^ _ ;� } 1 r•r• /1L .1. 02/26=1( : E4,1vi» :,, t T f ' M ; n n 1:1181 J rn .:.. _EGuEaT REP 1^r �"r , i ✓£ :�, LAG, TAF/F.. T ----------------------------------------------------_-----------'-------------'---------------------------•---------------------------------- .,`� TnrJru:-ri Ppp J.t r Oiv ; i:L /nTRn�i11 = i ff,:r .: p ?a {13.7- ,;.. .t: . �,;1 r ' = '1 �f: 4 - ln V_� i•:f 7,. c� 3 Jig , r. TS1ttT P� mrnr f:}Aii:x G'Irftt, �,.£p7 � y 'E mn p �c t - L. L! L. 11L 0' 1 6196.10 tr t.'i ()r;£i[ I >.c,4�!t£.`•i Sly-E -----------------------------------'----------------'-----------`-------------'°---'---------------------'---------------------------------- , TIDE 07 :07 <m Rtrt 24 - *SAVE* AFR96 SERVICE CALLS DF72031131E TO DENISE, Nip Select - Points Lis; by MGT ARE .:P,LI 1306 , !E SS : ',USTO? ER NAME ACCT # ; ORDER TIRE: TECR: FROBLE: *S : FIX CODE PHONES STATUS , CONFLT TIME PTs , T U R n D.. ii RH 'F r R T, 1,Iaf3 { }- 0 04 1 26 1 19 6: 15 c2 -9 TP NO CA of 7r nP 7 EQ 'D r. { },_ ,0 �4nc.•I u L:IC�A:DS��L: s, i , , ., , . •;_iS iO.�!_L, ua•rs:r r' , 401 -0900 C /TC 04/26!96:16 , 0 . CUSTOMER REQUEST , ' , SAS -E 1612 ; -----------------------------------;----------------:----------- In t r n mn +. 7 ;Ai Ai cA D_ •7. = R ROAN ; ?r' _ 130' 31 ;------------- .-----,--------------------- ? ! ^ _ 0�;0 j9 !. 6%- c? .:9 r +n, r P'r mmt _ TNT aCst, C .L S .tL ,------------------------------- r *.• r r•; nrP P a „;�.R rj t. .._.nu )al L t::. � 975 -362' = C;'mr :rjj02 ;`96:10 . 0 ----------------------------------- 'r rnt :---------------- •------------------------- T llr't'7 1jJt t ^ ? ^_ ,-----,--------------------- .,. n n ,------------------------------- n r nrt �,r ) T:' C7T if _._LC: L D �R _� HUY"EILT -112"I , .154.3:. } r '1 , : 04 S, „ .S , f'nyT •c„_.f E il,E }, }P RLFLA E urt , i..i , en[ ^1 �. _ -104:- , - +r. :+ s, t _• ! Q!Q r�, f ^• : 04 09 i Q �.• , 3 . '^ a n Tn^ ;.•�i -: O EF RE �c+�. T n Z �nr ) r•:r , ,,E: LACE DRO'F F : T: t :• ^,: r•r^ _ 33 0_UQ /Eii = . , , a , a , __--- a S 1 rn Tt� PR OS :J•.' if � "� pv, - � P - - - - - —- — --------- - - - - -� --- --------------------- - ----------- r ..� L _. r ^irrT! L,' TL'iu L_:LLSs : ---------------- ' ----------- a . PR'rT.ATnr ., S, LLt:.!LS', a f LI= !..li a ------------- , ----- . ---------------- 4/11( a) 1 , ti 19:1 ,�.1 = C ?c 1.,. �. 1 rrrn - +: 1 ._ .0L1 . ------- , ern �Tn r^rr•. u AT 1� Ll TAP i, i ai: ' ,0 -_:7 : _ a C/ 7 C . ' 04/21!16:1' 0 a'C?'-TOMER i,ExUL,. _ 14 i. i nTTmr 0t+ iiL 7 rr T� nl•yn Li tt, D }c ? ?n^ ..�s �— a rt�r,} 3 : t = , 0 r'! ,�9 , t7 PICTURE c�C =- _ Cis - -_, 'r DT.,'t:P mm + };•nP *s nT T �s�.. -L ' c. IN 401 -0133 CjTC 04115/P6.14 ' 0 i CUSTONE.R REQUEST ' 1v r H: rr!T.,.1I r.' ;!a LL CP. = t] , / cR+ :. , P2 z7' 31�- _ 14 r_ Q 6 :1 ' _ {. /i: /7 ;1~ , .2Q " v ATPT 10 T� -l2u;.L I= •LL.0 rrnrrrn ._T 1 T_ ti = L Li C,LL' : vL� -L: Q=•.. .n[. 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DI —, L, �( CiUi,L •---------------------------------- L,L[ .. rL::_F T� REPLACE F T'C!) FITTING T , ' _ ^, _ . i •.6- , L , >. 47 4 -6901 C /TC• 04,''12'!96;11 0 . RENORK DROP ' REFLiCE TRAP ----------------------------------- a---------------- ,----------- ,------------- ______.--------------------- ,---------------------------------- '0. TIRE 07:07 nn RVt 24 - *SAVE* APR96 SERVICE CALLS DP72031131B 720 DENISE, Rin Select - Points + + r] List b RG1 m AREA COPP 1306 TRESS : CUSTOMER NAME , ACCT � : ORDER T TECR: PROBLEMS FIX CODES ' HOLES : STATUS e CORPLT TIRE: PTS . a ?5 A ?TA BAY RD •----------------• : t; SBE". ----------- 139036- •------------- 1 •-----•--------------------- 34129196 :13 529 : NO CABLE •------------------------------ Sr' - RAINS 47"-6301 CJTC ; O4,r24 /g;17 , 1 '.REPLACE •------------------- - - - -T ---------- :---------- - - - - -- ----- - - - - -- ------- - - - - -- - - - -- --------------- - - - - -- ------------ r A VAL L EY n N t.t J Jf . n,r, _ , 1114lt � ' 1. S- .� , 0313 a , _ 5 - + STr• - �'�' CA�L� ?'P AL R '� T!.rit" RLl n : J 61 - 60 2 6 , !Tn •f 1G ; / 1 = 6 0 t ?'� /ta J = v,1.= . C 1 ; U t' ti REQUES LUG =1 r�i'tEu FLfi,}s�E =1 TTY T 7P ; R£i i,r.G£ 1Riit . 934 -71 5 612 REFUC , TRAP , a 'EP_AC£ BAD DROP i .'�t TlJT �+ xP Ta: ifiii Sfiu Lu n 1nR ^+ t , LT _ X.i'1. 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P DROP ,r, mTT REPLACE PI1.1?NC . , a . =TROP 996 -42 %6/612 . , R£4uRK TROY -- --------------------------- --- ________ -------- .___ - - -_ ____. .------------- ,_---_,--------------------- a---------------------------------- 'CET 7?9E 47;{ }7 Rpt ?4 - iSAFEx R.PR44 SERVICE CALLS DP72031 pr ""E To DEMISE, Nip Select - Points List EP PCT ARE CORP# 1E { }5 ' Lv: it n NA CfISTC•:E :fEDc A CCT'S : rn T CED ile a m r^ iL.E ::R P T {}E;L?4S FIX , :: E CC.DES PE { }?rEg STATUS s C(14PL TI; F"S 11 r n n � ULZ D L {t i;E r JR ONIE :, i.tts.LS i c ,.17E4� 1 0412 r75 li 0 IME E cAi;LL ;rR3T CUT ijT , .t.t...i: C UT 4 J -t 91: / C: I TC , i•1) y7 S CY, i1 !. 6 :1. S V . P, m, 1T L +Si . .a i E, ' ____________________________________:---------------- 'r -.3 n iJ r+�;p ^ir�t G:, e U:: .__--_--_-_- , �+ .�.�r'It'C CA r: 0HEAD 1�i iY94E- a_---__---- 1 a __- a_____,--------------------- { }�!`� ?r,j Y, 1 o: 7 . cn a a9 . 7 CH L _ _ NO +. 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Y217 lX D�� D / � ��S�Q�S ; 1J6903- 1 � VJ/20/96/17 / �2� � �DJ�� yIC7JR2 � ��2 &0� C/TC / 05/21/96:1J : � � CJSTV�8R DC��%S� / : YJ7-9JO5/6 --------------------------------------- S�QDpIPCR ?D ;---------------- /----------- � � X{�� / �16�5- ;------------- '__-/--------------------- 1 � nVV1/Y6/16 / 4 29 ; rC ;-------------------------- YISIJXS �� ; 474-7837 V � CDS7N0D DC0R%ST : --------------------------------------- 881V [K R�I37 ��D �- 1- :---------------- '----------- � B 2O��C9 : �3Y��8- /------------- /__-/ � , �Y17/Y6�18 / --------------------- J2Y ; 2 �� C�8�% CUS7VN%R ;----------------------------- , DCyC�CC Dpnr �II7I8C VD0DlCN --------------------------------------- J�3 �[SSI0N OIS DR /___-____-, ; XC �DICX�0Q ; ----------- 1J6�08' ^------------- 2 � 6, 01. --------------------- J25 NO.C;Dl% ----------------------------- / 937-222Y � C/TC � 05/11/Y6:10 C�S7VCR D�A�SS? --------------------------------------- DD �________� / y R0S��CR : ----------- 12�710- ;------------- 1 / �Y0�/96/18 � --------------------- �2Y , yV0R C0L0D :------------------ ____ � B0 �D08�3� : , 74-3jjp� : C/TC � 0J/07/9� ;V8 / 0 , ��8�Dy y}C�1D2 / --------------------------------------- / 928-220/6- �---------------- :----------- /------------- ;-__' --------------------- CUS?omr8 EPA V3ST / '------------------ -_-__�� ; 14V J 10- 2 ; 0�03/Y6:11 / J29 : GDAT0y yIC7UQC , B0 FD0BlZN / J328 C/7C . 05IV6196;11 0 z. / --------------------------------------- ---------------- ----------- /------------------- :--------------------- :-------------------------- �� 10 u0B� C7 � 8 �0�I%D / 156�10- 2 / OJ/01/Y6:11 � 21 : CD�� #ISSI0� / ��.Z NIJ%.XE : 949-0071 C/'pC : 05/01/96:18 0 --------------------------------------- � 513-7�Y0/612 ---------------- ----------- ------------- --------------------------- ______________' y DRf8 'FAD 0� DB�y � 47 : C/�C � OJ/2Y/96�1J : 0 / CJS7��D D%4D3S? , B%�I�CC DD0� P�Z�'0U --------------------------------------- ---------------- ----------- ------------- --------------------- ----------------------------- ` FORT 0� 07:00' x� 1 4 - ��0r��o ��x �72031, S7 76 DENISE yoiuts l�st 8y �T JB2� C0Ry# 1806 DDCS� � US; IF 08NC / ��CI # : 0DDGR 7�NC/ I3CD� �K0Dl%@� � PI� C0UCS �D00Cq � STATUS : COMFl% %lNC/ y7S ___________-________ �z Dy��CRCS I0 ---------------- / X �0��&N � ----------- 17091�- l : ------------- 0�/3��6�1� / �5 : --------------------- CDS?0N�� DC4J2S%� ----------------------------- , �� PD0DIE' �1 5Y66 : C/7C / 05/V2/96:16 V ________________-, ---------------- /----------- 13441J- :------------- 1 : 0510 / 52 : --------------------- S80NY ----------------------------- Sl60'Il-0K C/TC : 0J/0Y/Y6;10 / V / C�S7V�� 83QU�ST : -__________________:________/_____- ______-;__- --------------------- ----------------------------- 6 l[QDCN 1127 : 7 �I3NNl�� / 13J6�J- 3 : 0J/O3/Y6/13 / J29 : �D�I0y �lCT�DC : ��I�CC DDVP FI�TI0� � - 70-1237 , C/?C / �Y08/96/11 / V ; CUS��D DC0U%SZ R%�0DX DDVY � _______________;________,_____- ______'/__-/__________-'______________' JJ1 V TY7D S7 / C �� / 1J8715- 1 / 0Y1�9�:15 � 52Y � N0 C&8IG � y0#%R SUPyl� �USE � Y34-7373 K%Pl �CC 'He RCylAC3 rT ?l0a D3y��D DC0P 8CS -______________-'-__--,___-_--__-- �_____- ;______- --------------------- ----------------------------- XJDrEDS P7 RD 1�51J- 1 � 05/V2/96:13 / �� / Il�� R��VIDCS �0II0W-UP ________________________/_____-�______-/__-:__________-/__-____________ -- Yf5 y0XDCX0S� [0 � F 8D�lO0�Y L�?0XCD ------------------------------------- ;---------------- :------------ ------------------- /--------------------- :----------------------------- 2J�J W m fl.1 �C CD%CX [8 / D DVEIN / 170618- 1 , �Y22/96:21 � J29 / CR� C@3D� � CD3CDCD S%��-0X : 470-5783 � C/TC , VJ/23/96t15 / V ; NO UDI% / _____--______--_---_-_-_ ---------------- ----------- 760 C�C% JD / � CO�I0CDD0D / 474-064 / �1J81Y- C/?C ------------- 1 : 0J/0Y/96�1� / 0 J2Y / --------------------- &0 C8Dl3 ---------------------------- / CU6�0NCB p UIP FRO --------------------------------------- t 00 lX Bl�� Dl7D �� 2O�� ---------------- / � ��DD�� ----------- D1020- ------------- 5 / ��Z��6 12 / 529 � __________'/______________' G��l@y FIC � y3�I�CG ?��/y�SS7P� 97J-V�0 � C/�C � 0J/2J/96�1O / 5 � C�S70N%D R�N%ST : R��D 0T NAI0lIBE __________________-�___-____- ��381 DEER PVV? ?R � R 0JD0DC ; _____-�______-/__-�__________- ��21- 1 . 0J/0J/Y6:1J / �g / SQ00� PlC��RC ______________' / R2�I�CC ?�y/��C / i45-8890 0 Y06/Y6:12 / V CUS%0N3D DCXICSZ DE@JflDES P0ll0,-Dy ��3X1 -________,___-____- '_____-/______- /__-�__________' ' :______________ HER FOOT I� / X ��0�C t 120Y21- 1 / VJ/18/Y6;V7 / J�5 : R0 7_1 �DDR�� C/?C � VJ/18/96:12 1 / CRSI0#%R D%OTI S : I - I REPORT TIME 07 :03 pm Rpt 24 M FERVICE CILLt' r T1T= TO JEIfIS£i :Se ? ?l t - °:3i t: Lst ti �tT iiE }, ?"D 1806 m«yt y r �'.�: ?. n �t�:: � O RDER ra � ?,::;Lt, TI��'L. 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