E. Performance MeasuresBuilding Inspections
BACKGROUND
Phone: 952.227.1180
CITY OF
MEMORANDUM
CHA NSEN
TO:
Mayor and City Council
7700 Market Boulevard
FROM:
Greg Sticha, Finance Director
PO Box 147
Phone: 952.227.1130
program was designed with the intent to have standard measures for performance
Chanhassen, MN 55317
that residents, taxpayers and the legislature could review on an annual basis.
Phone: 952.227.1140
ATTACHMENTS
DATE:
June 13, 2011 6kP
Administration
Phone: 952.227.1100
SUBJ:
Performance Measures Created by the Council on Local Results
Fax: 952.227.1110
Fax: 952.227.1110
and Innovation
Building Inspections
BACKGROUND
Phone: 952.227.1180
exemption for 2012, the city council would be required to pass a resolution by
Fax: 952.227.1190
In 2010, the legislature created the Council on Local Results and Innovation.
Fax: 952.227.1404
This board was given the assignment of setting standard performance measures
Engineering
Phone: 952.227.1160
for all local municipalities to report annually. Over the past year, this group has
Fax: 952.227.1170
created a list of ten performance measures that are part of the program. The
Phone: 952.227.1130
program was designed with the intent to have standard measures for performance
Finance
that residents, taxpayers and the legislature could review on an annual basis.
Phone: 952.227.1140
ATTACHMENTS
Fax: 952.227.1110
Participation in the program is voluntary. Those municipalities that choose to
Park & Recreation
participate are eligible for $0.14 per capita in local government aid, and also
Phone: 952.227.1120
would be exempt from levy limits in 2012 and years thereafter for continued
Fax: 952.227.1110
participation.
Recreation Center
In order to participate in the program and receive the local aid and levy limit
2310 Coulter Boulevard
exemption for 2012, the city council would be required to pass a resolution by
Phone: 952.227.1400
July 1, 2011 indicating their intention to participate in the program.
Fax: 952.227.1404
Planning &
Staff will be reviewing the pros and cons of participating in the program on
Natural Resources
Monday night in the work session. If the city council decides to participate, a
Phone: 952.227.1130
resolution will be included on the June 27 agenda.
Fax: 952.227.1110
ATTACHMENTS
Public Works
7901 Park Place
Phone: 952.227.13
1. Letter dated June 1, 2011 from the Council on Local Results and Innovation,
Fax: 952.227.1310
and Required Performance Measures to Participate.
Senior Center
Phone: 952.227.1125
Fax: 952.227.1110
Web Site
www.ci.chanhassen.mn.us
f\gregs \counci1\201 I \performance measures work session 6- 13.docx
Chanhassen is a Community for Life - Providing for Today and Planning for Tomorrow
STATE OF MINNESOTA
OFFICE OF THE STATE AUDITOR
REBECCA OTTO
STATE AUDITOR
June 1, 2011
SUITE 500
525 PARK STREET (651) 296- 2551(Voice)
SAINT PAUL, MN 55103 -2139 (651) 296 -4755 (Fax)
state.auditor@)state.mn.us (E -mail)
1- 800 - 627 -3529 (Relay Service)
Dear City Clerk/Finance Officer /County Auditor:
In 2010, the Legislature created the Council on Local Results and Innovation. In February
2011, the Council released a standard set of ten performance measures for counties and ten
performance measures for cities that will aid residents, taxpayers, and state and local elected
officials in determining the efficacy of counties and cities in providing services, and measure
residents' opinions of those services. By February of 2012, the Council must create
comprehensive performance measurement systems for cities and counties to implement in
2012. Cities and counties that choose to participate in the new standards measure program
may be eligible for a reimbursement in LGA, and exemption from levy limits.
Participation in the standard measures program by a city or a county is voluntary. Counties and
cities that choose to participate in the standard measures program must officially adopt the
corresponding 10 performance benchmarks developed by the Council, and implement them in
2011. They will be required to communicate the results of the measures to their residents the
following calendar year. A county or city that elects to participate in the standard measures
program for 2011 is eligible for a reimbursement of $0.14 per capita in local government aid, not
to exceed $25,000 and is also exempt from levy limits under sections 275.70 to 275.74 for taxes
payable in 2012, if levy limits are in effect.
In order to receive the per capita reimbursement in 2011, and levy limit exemption for
calendar year 2012, counties. and cities must:
✓ File a report with the Office of the State Auditor by July 1, 2011. This report will
consist of a declaration approved by the city council or county board stating that the
city /county has adopted the corresponding 10 performance measures developed by the
Council.
Annual reporting will be required by the cities and counties that participate in the program. By
July 1, 2012, cities and counties will be required to report to the OSA that they have adopted
both the performance benchmarks, and the performance measure system released by the Council
in February of 2012. A declaration will be required that the city /county has reported or will
report the results for calendar 2011 of the 10 adopted measures to its residents before the end of
calendar year 2012.
To meet the reporting requirements for 2011, a copy of the declaration in a PDF format can be
attached to an email and sent to gid @osa.state.mn.us. Beginning next year, the Office of the
State Auditor will be using the State Auditor's Form Entry System (SAFES) for the local
performance measurement and improvement program reporting.
An Equal Opportunity Employer
The Council on Local Results and Innovation 2011
Legislative Report
February 14, 2011
February 14, 2011
To the Property and Local Sales Tax Division of the House of Representatives, Taxes Committee
and the Taxes Division on Property Taxes of the Senate Tax Committee,
Per the requirements of 2010 Minnesota Laws Chapter 389, Article 2, Sections 1 and 2, the
Council on Local Results and Innovation is submitting its recommended "... standard set of
approximately ten performance measures for counties and ten performance measures for cities
that will aid residents, taxpayers, and state and local elected officials in determining the efficacy
of counties and cities in providing services, and measure residents' opinion of those services."
The recommended model performance measures are attached. Local government and public
feedback was solicited on the proposed benchmarks.
The members of the Council include:
• Patricia Coldwell, Association of Minnesota Counties
• John Gunyou, City of Minnetonka
• Mark Hintermeyer, City of Moorhead
• Jay Kiedrowski, Humphrey School, University of Minnesota
• Katie Nerem, Blue Earth County
• Rebecca Otto, Minnesota State Auditor
• Jay Stroebel, City of Minneapolis
• Matt Stemwedel, City of Woodbury
• Wendy Underwood, City of St. Paul
• Tim Walsh, Scott County
• Ben Woessner, City of Pelican Rapids
The Council received no funding to conduct their work. Meeting minutes were taken by
volunteers, and the Office of the State Auditor posted all meeting materials and meeting dates on
the Office of the State Auditor website. All meetings were open to the public.
The Council sees value in having all counties and cities in Minnesota develop performance
measures that they use to manage their jurisdictions and having results of those performance
measures shared with citizens and property tax payers. Our recommended performance
measures should be considered examples to assist counties and cities in developing their own
performance measures. The Council was concerned about the misuse of these performance
measures by the legislature or others in the appropriation of funds or for comparisons among
counties and cities. The general performance measures recommended are simply inadequate for
those purposes.
The Council on Local Results and Innovation is proceeding to meet the additional requirements
of the statute, which is to "develop recommended minimum standards for comprehensive
performance measurement systems by February 15, 2012." We interpret "performance
measurement system" to mean more broadly a performance management system that uses
performance measures to manage counties and cities.
Representatives of the Council would welcome the opportunity to discuss the Council's work,
our recommended model performance measures, and our concerns about the use of these
measures.
Sincerely,
Jay Kiedrowski, Chair
Minnesota Council on Local Results and Innovation
Cc: House Speaker, House Minority Leader, Senate Majority Leader, and Senate Minority
Leader
Attached: Model Performance Measures for Counties, Model Performance Measures for Cities
Model Performance Measures for Cities
The following are the recommended model measures of performance outcomes for cities, with
alternatives provided in some cases. Key output measures are also suggested for consideration
by local city officials.
General:
1. Rating of the overall quality of services provided by your city (Citizen Survey:
excellent, good, fair, poor)
2. Percent change in the taxable property market value
3. Citizens' rating of the overall appearance of the city (Citizen Survey: excellent, good,
fair, poor)
Police Services:
4. Part I and II crime rates (Submit data as reported by the Minnesota Bureau of
Criminal Apprehension. Part I crimes include murder, rape, aggravated assault,
burglary, larceny, motor vehicle theft, and arson. Part II crimes include other
assaults, forgery /counterfeiting, embezzlement, stolen property, vandalism, weapons,
prostitution, other sex offenses, narcotics, gambling, family /children crime, D. U.I.,
liquor laws, disorderly conduct, and other offenses)
OR
Citizens' rating of safety in their community .(Citizen Survey: very safe, somewhat
safe, neither safe nor unsafe, somewhat unsafe, very unsafe)
Output Measure:
Police response time (Time it takes on top priority calls from dispatch to the first
officer on scene)
Fire Services:
Insurance industry rating of fire services (The Insurance Service Office (ISO) issues
ratings to Fire Departments throughout the country for the effectiveness of their fire
protection services and equipment to protect their community. The ISO rating is a
numerical grading system and is one of the primary elements used by the insurance
industry to develop premium rates for residential and commercial businesses. ISO
analyzes data using a Fire Suppression Rating Schedule (FSRS) and then assigns a
Public Protection Classification from I to 10. Class I generally represents superior
property fire protection and Class 10 indicates that the area's fire suppression
program does not meet ISO's minimum criteria.)
.1'
Citizens' rating of the quality of fire protection services (Citizen Survey: excellent,
good, fair, poor)
Output Measure:
Fire response time (Time it takes from dispatch to apparatus on scene for calls that
are dispatched as a possible fire).
Emergency Medical Services (EMS) response time (if applicable) (Time it takes from
dispatch to arrival of EMS)
Streets
6. Average city street pavement condition rating (Provide average rating and the rating
system program /type. Example_ 70 rating on the Pavement Condition Index (PCI))
1W
Citizens' rating of the road condition in their city (Citizen Survey: good condition,
mostly good condition, many bad spots)
7. Citizens' rating the quality of snowplowing on city streets (Citizen Survey: excellent,
good, fair, poor)
Water
8. Citizens' rating of the dependability and quality of city water supply (centrally
provided system) (Citizen Survey: excellent, good, fair, poor)
Output Measure:
Operating cost per 1,000,000 gallons of water pumped/produced (centrally- provided
system) (Actual operating expense for water utility / (total gallons
pumped 11, 000, 000))
Sanitary Sewer
9. Citizens' rating of the dependability and quality of city sanitary sewer service
(centrally provided system) (Citizen Survey: excellent, good, fair, poor)
Output Measure:
Number of sewer blockages on city system per 100 connections (centrally provided
system) (Number of sewer blockages on city system reported by sewer utility /
(population /100))
Parks and Recreation:
10. Citizens' rating of the quality of city recreational programs and facilities (parks, trails,
park buildings) (Citizen Survey: excellent, good, fair, poor)
6.91 LOCAL PERFORMANCE MEASUREMENT AND REPORTING.
Subdivision 1.Reports of local performance measures.
(a) A county or city that elects to participate in the standard measures program must report its
results to its citizens annually through publication, direct mailing, posting on the jurisdiction's
Web site, or through a public hearing at which the budget and levy will be discussed and public
input allowed.
(b) Each year, jurisdictions participating in the local performance measurement and improvement
program must file a report with the state auditor by July 1, in a form prescribed by the auditor. All
reports must include a declaration that the jurisdiction has complied with, or will have complied
with by the end of the year, the requirement in paragraph (a). For jurisdictions participating in the
standard measures program, the report shall consist of the jurisdiction's results for the standard set
of performance measures under section 6.90_ subdivision 2 , paragraph (a). In 2012, jurisdictions
participating in the comprehensive performance measurement program must submit a resolution
approved by its local governing body indicating that it either has implemented or is in the process
of implementing a local performance measurement system that meets the minimum standards
specified by the council under section 6.90, subdivision 2 , paragraph (b). In 2013 and thereafter,
jurisdictions participating in the comprehensive performance measurement program must submit a
statement approved by its local governing body affirming that it has implemented a local
performance measurement system that meets the minimum standards specified by the council
under section 6.90. subdivision 2 , paragraph (b).
Subd. 2.Benefits of participation.
(a) A county or city that elects to participate in the standard measures program for 2011 is: (1)
eligible for per capita reimbursement of $0.14 per capita, but not to exceed $25,000 for any
government entity; and (2) exempt from levy limits under sections 275.70 to 275.74 for taxes
payable in 2012, if levy limits are in effect.
(b) Any county or city that elects to participate in the standard measures program for 2012 is
eligible for per capita reimbursement of $0.14 per capita, but not to exceed $25,000 for any
government entity. Any jurisdiction participating in the comprehensive performance measurement
program is exempt from levy limits under sections 275.70 to 275.74 for taxes payable in 2013 if
levy limits are in effect.
(c) Any county or city that elects to participate in the standard measures program for 2013 or any
year thereafter is eligible for per capita reimbursement of $0.14 per capita, but not to exceed
$25,000 for any government entity. Any jurisdiction participating in the comprehensive
performance measurement program for 2013 or any year thereafter is exempt from levy limits
under sections 275.70 to 275.74 for taxes payable in the following year, if levy limits are in
effect.
Subd. 3.Certification of participation.
(a) The state auditor shall certify to the commissioner of revenue by August 1 of each year the
counties and cities that are participating in the standard measures program and the comprehensive
performance measurement program.
(b) The commissioner of revenue shall make per capita aid payments under this section on the
second payment date specified in section 477A.015, in the same year that the measurements were
reported.
(c) The commissioner of revenue shall notify each county and city that is entitled to exemption
from levy limits by August 10 of each levy year.
An Equal Opportunity Employer