2b Fire Depart. Monthly UpdateFIRE DEPT.
CHANHASSEN FIRE DEPARTMENT
P.O. Box 97 · 7610 Laredo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
MEMORANDUM
TO: Todd Gerhardt, City Manager f'c~..~:o, t?
FROM: John Wolff'- Fire Chief ~' "~ ~/
Greg Hayes- 1st Assistant Chief
Mark Littfin- 2nd Assistant Chief
September 15, 2003
Monthly City Council update
DATE:
SUB J:
Fire Department Overview:
Staffing is at 42 firefighters as of September 15, 2003, allocation is 45 PTE's. We have four
members on a leave of absence; available staffing is 38.
We have run into a snag with the program to "pilot" a part4ime fire inspector using current fire
department personnel (10-20 hours a week to help with existing inspections). Our final
candidate took a job with a new employer which conflicts with the work schedule of the PT job
with the City. We are re-evaluating our other candidates and options.
We are looking forward to the addition of a radio transmission site at the Chanhassen Water
Tower in October to the county's new 800 MHz radio system. The new system continues to
perform very well despite some earlier concerns. The new site will improve "in building"
coverage.
Call volume continues at a record level, approximately 25% higher than last year, through
9/1/03. At current trends, we would expect year-end calls to exceed our annual record of 799 by
80-90 calls.
Fire Training:
Currently, the Chanhassen Fire Department is working on refreshing their skills in the use of
extrication equipment. Also, the department is conducting an awareness level training for
responding to incidents involving explosives.
Todd Gerhardt
September 15, 2003
Page 2
As a note, over the past month we have been conducting our training with other outside agencies
such as Chaska and Victoria Fire Departments. This joint training helps enhance our mutual aid
operations and also helps share the costs of completing the training.
Throughout Carver County Weapons of Mass Destruction/Terrorism preparedness training is
currently being offered. This training is free to the cities and is paid for by the federal
government. One class that City Council might take an interest in is WMD Awareness for
Elected Officials, Administrators and managers. In this class you will learn about how terrorism
affects our community and the cost of preparedness. This class is being offered here at
Chanhassen Fire Station #1 on October 7, 2003. The class start time is 6:30 P.M. If you have
any interest in participating please let Justin know.
Thanks for all of your support in training and emergency preparedness.
Fire Inspections:
There are no changes or updates to report.
Fire Education Activities:
We are beginning preparations for Fire Prevention Week (10/4-11/03) and the open house on
10/12/03. Our goal is to extend Fire Education to the public and private schools in town during
the week. In the past we have instructed up to 3000 students. Our expectation is that we will
exceed that number in 2003.
Budget:
We are working closely with City finance and administration staff as we prepare our fiscal 2004
operating and capital plans.
Response time
Appearance of personnel
Professional mannerism
First aid skills
Follow through at end of call
Excellent Good Fair Poor
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed?
Overall Fire Department performance
Comments: ~L~..
Name ~[~ ~ Woul~ypu li~e~a follow uR call? YesQ No~
Address ~~ . ~~~
......................................................................................................................................................
DATE OF CALL:
LOCATION OF CAI I:
TYPE OF CALL:
CREW:
FIRE DEPT.
CHANHASSEN FIRE DEPARTMENT
P.O. Box 97 · 7610 Laredo Drive · Chanhassen, Mhd 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Excellent Good
Response time ~ ~
Appearance of personnel ~l Q
Professional mannerism ~ ~
First aid skills [] []
Follow through at end of call ~1 Q
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed? [] []
Fair Poor
Q []
[] []
[] []
Overall Fire Department performance [] Q Q []
VVOUlO y.,~U liKe a roll~C'up ca[r? Yes [] No~
Address
Phone
DATE OF CALL:
~_OCaTlOni o[: CALL.:
FIRE DEPT.
CHANHASSEN FIRE DEPARTMENT
P.O. Box97 · 7610 Laredo Drive · Chanhassen, MNI 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Excellent Good Fair
Response time [~ [] []
Appearance of personnel ~ [] ~
Professional mannerism ,~('. [] E]
First aid skills ~ Q []
Follow through at end of call ~ ~ [~
Comments related to tire lighting actiVities:
Were you kept informed of the . /'
fire fighting functions being performed? ~ E]
Overall Fire
Comments: ~J~.r,~
Address
Phone /_~ '~ z./, _
Poor
[] E]
YesQ No~
Would you like a follow up call?
DATE OF CALL:
LOCATION OF CAI I:
TYPE OF CALL:
CREW: ~
FIRE DEPT. i
CHANHASSEN FIRE DEPARTMENT
P.O. Box 97 · 7610 Laredo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Excellent Good Fair Poor
Response time
Appearance of personnel
Professional mannerism
First aid skills
Follow through at end of call
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed?
[] Q
[] Q
I:.
Overall Fire Department performance
Comments:
DATE OF CALL:
LOCATION OF CAI !:
TYPE OF CALL:
CREW:
CHANHASSEN FIRE DEPARTMENT
RO. Box97 · 7610 Lsredo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 o Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Exc~/t Good Fair Poor
Response time
Appearance of personnel
Professional mannerism
Follow through at end of call
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed?
Overall Fire Department performance
Comments:
Name -~,uz~nn~ ~?-~,~r,~-~l~ Would you like a follow up call?
Address ~f~ ~'{-on~ Or~'.~<
Phone
YesQ No~'~
DATE OF CALL:
LOCATION OF CALl_:
TYPE OF CALL:
CREW: '-~' ~
FIRE DEPT..:
CHANHASSEN FIRE DEPARTMENT
P.O. Box 97 , 7610 Laredo Drive · Chanhassen, MI',I 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Excellent Good Fair Poor
Response time ,-C ~,\~,~'~. ~"~" ~.~,~,~x~ l-I ~ Q Q
Appearance of p~sonnei ~ ¢' ~ '~ ~ ~ ~
Professional mannerism ~ Q Q ~
Rr~ aid skills ~ Q Q ~
Follow ~rough at end of call ~ Q Q Q
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed?
Overall Fire Department performan, ce 1~ I~l , , I~ ~
Name~e, ~"~/' ~,C~ ~. ~,.~/~ [- , ¢J Would yoU like a follow up call3 Yes~ No~L~ ~
Address ~'~X '~'~ ~ C%~-5~K~
I./
FIRE DEPT.
CHANHASSEN FIRE DEPARTMENT
P.O. Box 97 · 7610 Laredo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Excellent Good Fair Poor
Response time
Appearance of personnel
Professional mannerism
Follow ~rough at end of call
Comme~ related to tim figh~ng activities:
Were you kept informed of the
fire figh~ng func~ons being pe~ormed?~:
~..Overall ~re Depa~ment pedormance
~omments:
DATE OF CALL:
LOCATION OF CAI
TYPE OF CALL:
CREW: I~,
FIRE DEPT.
CHANHASSEN FIRE DEPARTMENT
P.O. Box 97 · 7610 Laredo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER
COMMENT CARD
?~1
Excellent Good Fair Poor
Response time ~ [] Q []
Appearance of personnel
Professional mannerism ~[ [] Q []
Rrst aid skills - I~)//~ [] [] [] []
Follow through at end of call tgL Q [] []
Comments related to tim fighting activities:
Were you kept informed of the
fire fighting functions being performed? ~ [] [] []
Overall Pre Department performance ~1-. [] Q []
Name/)'}/li~r'i ~,L ~'/~n Would you like a follow up call? YesQ No ~
Phone ¢2/J~ - ~z/2~ p
DATE OF CALL:
LOCATION OF CAi !:
TYPE OF CAi !:
CREW:
~ RREDEPT. ~CHANHASSEN
FIRE DEPARTMENT
P.O. Box 97 · 7610 Laredo Drive · Chanhassen, MNI 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Excellent Good Fair Poor
Response time
Appearance of personnel
Professional mannerism
First aid skills
Follow through at end of call
Comme.ts related to tim fighting activities:
Were you kept informed of the ~
fire fighting functions being performed?v'
Overall Fire Departm~t performance
DATE OF CALL:
LOCATION OF CALL:
CREW:
CHANHASSEN FIRE DEPARTMENT
P.O. Box 97 · 7610 Laredo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Excellent
Response time
Appearance of personnel
Professional mannerism
Rrst aid skills
Follow through '~t end of call
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed?
Overall Fire Department performance ' ''~'
Comments: '~t~O~t~.. ~ ¢ ~ t,,
Name (~ ~ ~
Address dl ~' (~ I
Phon~
Good Fair Poor
~' Q Q Q
Would you like a follow up call? Yes Q No ~1
DATE OF CAll:
LOCATION OF CA! I:
TYPE OF
CREW:
FIRE DEPT.
CHANHASSEN FIRE DEPARTMENT
P.O. Box97 · 7610 Laredo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 . Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
~lle? ,~i Good Fair Poor
Response time
Appearance of personne~
Professional mannerism
~r~ aid skills
Follow through ~t end of colt
Comme~ related to tim figbang a~ivities:
Were you kept info.ed of the
fire figh~ng functions be ng pe~ormed?,: ;:
Overall ~re Depa~ment pe~ormance
Comments:
Name
Address
Phone
Would you like a follow up call?
Yes Q
DATE OF CALL:
LOCATION OF CAI I ..
TYPE OF CALL:
CREW:
FIRE DEPT.
CHANHASSEN FIRE DEPARTMENT
P.O. Box 97 · 7610 Laredo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 o Phone 474-7094
CUSTOMER COMMENT CARD
Response time
Appearance of personnel
Professional mannerism
First aid skills
Follow through at end of call
Comments related to fim~'~ ng activities:
Were you kept i~"~ed ofthe
f re f ghting.f~d~tions being perforrr~?
.,,.i~Exceilent Good Fair Poor
Overall Fire Department performance
Comments:
Name L ~,¢~ ~
Address q
Phone
Would you like a follow up call? Yes Q No,j~
CHANHASSEN FIRE DEPARTMENT
P.O. Box 97 · 7610 Laredo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Response time
Appearance of personnel
Professional mannerism
First aid skills
Follow through at end of call
Excellent Good Fair Poor
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed?
Overall Fire Department performance ~!/ El El
Comments:
Name -~o~]~'"'¢0u~t~e a follow up
Address ............. ,
Phone ............... %% -, ......
Yes• No•/'
DATE OF CALL:
LOCATION OF CAI !:
TYPE OF
CREW:
' FIRE DEPT. ,: CHANHAS. SEN FIRE. DEPARTMENT
P.O. Box 97 761,0 Laredo Drive Chanhasse,n, MN 55317
- - ---'~ .:':~ Bus. Phone 934-9191 Minnewashta Station No. 2 Phone 474-7094
~ CUSTOMER COMMENT CARD
Response time
Appearance of personnel
Professional mannerism
First aid skills
Follow through at end of call
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed?
Excellent Good Fair Poor
Overall Fire Department performance
Comments:
i', (" .~ '
Phone
Yes Q No~,.~
DATE OF CALL:
LOCATION OF CALL:
TYPE OF CAll-'
CREW:
FIRE DEPT.
CHANHASSEN FIRE DEPARTMENT
P.O. Box 97 · 7610 Laredo Ddve · Chanhassen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Excellent Good Fair Poor
Response time
Appearance of perSOnnel
Professional mannerism
First aid skills
Follow through at end of call
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed?
Overall Rte Department performance ~ [] Q []
N.~ r~'~,'~, k'.r~ ~"'" ~o.,,~..,o,,ow ~p .~,,~ ~.s~ ~o~
Phone q~- q~ ~ {
DATE OF C~Lb
LOCATION OF CALL~
TYPE OF
CREW:
FIRE DEPT.
CHANHASSEN FIRE. DEPARTMENT
P.O. Box 97 · 7610 Laredo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Response time
Appearance of personnel
Professional mannerism
First aid skills
Follow through at end of call
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed?
Excellent Good Fair Poor
Overall Fire Department performance ,[~ Q [] []
Name ,~_~,,~..~,~/,,~'~, x"~~~ould you likea foll'wo~?~'No []
Address
FIRE DEPT.:
CHANHASSEN FIRE DEPARTMENT
P.O. Box 97 - 7610 Laredo Drive · Chanhassen, MN 55317
Bus. Phone g34-9191 · Minnewashta Station No. 2 · Phone 474-7094 .
CUSTOMER COMMENT CARD
~cellent
Response time
Appearance of personnel
Professional mannerism
First aid skills
Follow through at end of call
Comments related to fire fighting activities:
Were you kept informed of the ~
fire fighting functions being performed? I~I Pr'
Good Fair Poor
[] [] []
Overall Fire Department performance ~ [] I~1 []
Name /Sr'(--~f-J~ (2J-{K. LT i, Would you like a follow up call? 'YesQ NoO
Address
Phone ~'~3
DATE OF C~ I:
LOCATION OF CAll.-
TYPE OF
Ci~EW:
.RRE DEPT.
CHANHASSEN FIRE. DEPARTMENT,
P.O. Box 97 · 7610 Laredo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CRRD
Excellent Good Fair Poor
Response time ~ [] [] []
Appearance of personnel ~ ~ [] []
Professional mannerism ,J~ [] [] []
First aid skills ,,~ Q [] []
Follow through at end of call '.~,~ Q [] []
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed? [] ~) [] []
Overall Fire Dep,artment performance [] [] []
Comments:/-~"L
Name ..~,/~. ,~/1-~ ~ '~ Would you like a.~_o.!low up call?
Phone
Yes[]
DATE OF CALL:
LOCATION OF
TYPE OF
CREW:
, RRE DEPT. .", CHANHASSEN FIRE. DEPARTMENT
P'O. BOX 97. 761.0 LareOo Drive. Chanhasse.n, MN 55317
;: ~-~.~ ~ }-~ i Bus. Phone 934-9191 Minnewashta Station No. 2 Phone 474-7094
~i CUSTOMER COMMENT CARD
Response time
Appearance of personnel
Professional mannerism
First aid skills
Follow through at end of call
~i~ent Good Fair Poor
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed?
Overall Rre Department perform~ce
Comments:
Name~.~~ ~.~
Address ~.~"~
Phone ~?/-/-.~5'$
Would you like a follow up call? Yes Q No GI'j
DATE OF CAll:
LOCATION OF CA!
TYPE OF CALL:
CREW:
FIRE DEPT.
CHANHASSEN FIRE. DEPARTMENT
P.O. Box 97 · 7610 Laredo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 ° Minnewashta Station No. 2 · Phone 474.7094
CUSTOMER COMMEI~i' CARD
Response time
Appearance of personnel
Professional mannerism
First aid skills
Follow through at end of call
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed?
Excellent Good Fair Poor
Overall Fire Department performance
Comments:
YesQ NO~L,
DATE OF CALL:
LOCATION OF CA!
'[YPE OF CALL:
CREW:
, FIRE,DEPT..
CHANHASSEN FIRE, DEPARTMENT
P.O. Box 97 · 7610 Laredo Drive · Chanhassen, MN 55317
Bus. PhOne 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Response time
Appearance of personnel
Professional mannerism
First aid skills
Follow through at end of call
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed?
Excellent Good Fair
Poor
Overall Fire Department performance
Comments:
~im~i""":'::;i i~-~Z.T';:::' -- ' _;..' ....
YesQ
FIRE DEPT. ·
CHANHASSEN FIRE DEPARTMENT
P.O. Box 97 · 7610 Laredo Drive - Chanhassen, MN 55:317
Bus. Phone 934-9191 · MinneWashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Excellent Good
Response time
Appearance of personnel
Professional mannerism
First aid skills
Follow through at end of call
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed? [] []
Overall Fire Department performance
Comments:
~ ':~.~
Fair Poor
[] []
[] Q
~ Q
[] Q
DATE OF C/U.L:
LOCATION OF CALL:
TYPE OF CALL:
CREW:
FIRE DEPT. -'
CHANHASSEN FIRE. DEPARTMENT
P.O. Box 97 · 7610 Laredo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Excellent
Response time .~r~
Appearance of personnel ~.~
Professional mannerism _~
Follow through at end Of call
Comments related to fire fighting activities:
Were you kept informed of the ~ai,~"~'~;L~"'a"
fire fighting functions being performed? I~
Good Fair Poor
Overall Fire Department performance
Comments:
Name WoUld you like a follow up call?
Address ~
Phone ~
Yes [21 No~f'
DATE OF CALL:
LOCATION OF CA!
tYPE OF CALL:
CREW:
RRE 'DEPT.
CHANHASSEN FIRE, DEPARTMENT
P.O. Box 97 - 7610 Lamdo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · phone 474-7094
CUSTOMER COMMENT C/~RD
Excellent Good Fair Poor
Response time liE' Q Q I--I
Appearance of personnel
Professional mannerism
First aid skills k) A
Follow through at end of call
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed?.
Overall Fire Department performance
· ,-I-- ,- ~ll
Name '~o.,u {t~ j"'zO~. '¢,4;T.~-/ ' ,~Wo~d~ y[~u'-],ke a follow up call?
YesQ No I;~I/
DATE OF CALL:
LOCATION OF CAll .-
TYPE OF CALL:
CREW:
,FIRE DEPT.
CHANHASSEN. FIRE. DEPARTMENT
P.O. Box 97 - 7610 Laredo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Response time
Appearance of personnel
Professional mannerism
Firm aid skills
Follow through at end of call
Ex~nt Good Fair Poor
[] [] []
[] [] []
Q [] []
[] [] []
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed?
Overall Fire Department performance
Phone
DATE OF CAll:
[OCJ. TION OF CAll:
TYPE OF
CREW:
RRE 'DEPT.
CHANHASSEN FIRE. DEPARTMENT
P.O. Box 97 · 7610 Laredo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 ° Phone 474-7094
CUSTOMER COMMENT C/~RD
Excellent
Response time
Appearance of personnel
Professional mannerism
First aid skills ~[jl~ Q
Follow through at end of call ~
Comments related to fire fighting activities:
Were you kept informed of the
fire fightin9 functions bein9 performed?~', ~'~
Overall Fire Department performance ! ~
Comments: =
Name_ Robert Roy
6301 Oxbow Bend
Address Chanhassen. MN 55317-9110
Phone ~0
Good Fair Poor
,___ Would you like a follow up call? Yes [3 No~ ..... ,
DATE OF CALL:
LOCATION OF C,/tl_:l~
'I'YPE OF
CREW: '
:FIRE DEPT.
CHANHASSEN FIRE. DEPARTMENT
P.O. Box 97 · 7610 Laredo Drive · Chanhassen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Pho ne 474-7094
CUSTOMER COMMENT CARD
Response time
Appearance of personnel
Professional mannerism
First aid skills
Follow through at end of call
Excellent Good Fair Poor
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed?
Overall Fire Department p.erfo~mance ~/'
Name ~ ~ Would you like a follow up call?
Address [~ ~~.-
YesQ No/~
CHANHASSEN FIRE. DEPARTMENT
P-O. Box 97 · 7610 Laredo Drive - Chanhassen, MN 55317
BUs. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Excellent Good Fair Poor
Response time. ]' _. ,~ []
Appearance of personnel [] -r~.. r-t []
Professional mannerism [] ,/~ [] ~
Rrst aid skills [] [] []
Follow through at end of call '~ [] r-i r-i []
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed? Q ~ · ~ []
Overall Fire Department performance []
Name-~[~ [yLo- ~.. ~ Would you like a follow up call? Yes
· FIREDEPL' CHANHASSEN FIRE.
DEPARTMENT
RO. BOx 97 · 7610 Laredo Drive · Ohanhassen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Response time
Appearance of personnel
Professional mannerism
Firm aid skills
~g~e"nt~,~,¢~_¢- Good Fair Poor
Follow ~rough at end of call ~/~ Q Q Q Q
Comme~ related to tim fighting activities: ~u~ ~ ~ ~ ~A
Were you kept informed of the J ~
fire figh~ng func~ons being peffo~ed?~/'~ Q Q Q
Overall Fire Department performance
Comments:
Name
Address ~q,¢jS ~.J. ~r'~_.. ~'~
Would you like a follow up call? Yes Q No Q
Phone j:
................................................. ~..'..: ...............................................................................................
DATE OF C/tll:
LOCATION OF CALL:
TYPE OF CALL:
CREW: ~,
FIRE DEPT.
CHANHASSEN FIRE.
DEPARTMENT
P.O. Box 97 - 7610 Laredo Drive · ChanhesSen, MN 55317
Bus. Phone 934-9191 · Minnewashta Station No. 2 · Phone 474-7094
CUSTOMER COMMENT CARD
Excellent Good Fair Poor
Response time ~ Q Q t~1
Appearance of personnel 1~ [] [~ []
Professional mannerism ~ [] [] []
First aid skills NA r--I [] Q []
Follow through at end of call ~A [] [] [] l~
Comments related to fire fighting activities:
Were you kept informed of the
fire fighting functions being performed? ~j~ [~ [] Q Q
Overall Fire Department performance ~ [] Q []
Name ('\,..,~f'Y~:I~,,'!['~ . (I vvoum'youuKeaToHowupcau.~ YesLJ NO'~
Phone qsa-~lqo-~r~ohL ,,, . ~..
DATE OF C~! I:
LOCATION OF CALL:
TYPE OF
CREW: