Correspondence SectionCo esPondence
Letter from Mediacom dated December 16, 2003.
2003 Chanhassen Cable Channel 8 Broadcast Review.
Letter to Jill Sinclair dated December 5, 2003.
Letter to Tim Erhart dated December 8, 2003.
Chanhassen Fire Department call sheet dated November 24 - 30, 2003.
Chanhassen Fire Department call sheet dated December 8 - 14, 2003.
Chanhassen Fire Department call sheet dated December 15 - 21, 2003.
Med acom
Bill Jensen
Vice President. Regional Operations
December 16, 2003
Dear Chanhassen CommuniW Officials:
As you know, Mediacom is committed to providing the City. with advanced notice of
pending changes in the cable system serving your communi .ty. I am writing to inform
you of a price adjustment effective on or about February. 1, 2004. The price of Fami.ly
Basic service will increase by $2.00 to $45.95. A copy of the channel line-up and rate
information is attached for your review. Customers will be notified via messages on their
upcoming monthly invoice.
Mediacom understands that increased cable prices are not popular. However, I want to
explain why the increases have continued and provide you with information on the
direction of our business as a local investor in the CiW.
Mcdiacom entered and expanded in the cable business with the specific goal of providing
the best cable services available anywhere to non-metropolitan areas that had been left
behind by previous cable operators. While some cable companies either did not reinvest
in the communities they served or reinvested mostly in only their biggest markets,
Mediacom strives to give all its communities access to robust channel lineups, digital
cable and high-speed lnternet services as well as the next generation of broadband
products. Mediaeom also believes its customers should be able to enjoy those services at
fair and reasonable prices. Mediacom has invested the hundreds of millions of dollars
necessary to provide those services as well as allowing for expansion as new technologies
emerge. We have worked diligently to keep rates very close to the national average as
determined by the Federal Communications Commission's national price survey. The
amount of programming and the overall pricing of cable services have risen substantially
and it has been difficult for many previously underserved customers to comprehend and
accept the size of price increases over this period.
Med~acom Communications Corporation
1504 2nd Street SE · Waseca. MN 56093 · 507-835-2356 · Fax 507-835-4567
Heavy capital investment and programming increases have been noted in previous rate
adjustment notifications. Despite customer sensitivities to further rate increases,
programming companies continue to increase their pricing to Mediaeom at many times
the rate of inflation. It must be noted that although wages and benefits normally
comprise the greatest expense for most businesses, programming expenses make up the
single greatest operating expense for Mediacom. The significance of these types of
increases is put into proper perspective when one considers that this one expense has
been increasing at rates in excess of 18 percent per year. Mediacom has strenuously
objected to the continued rate of escalation by programming companies and will continue
fighting to reduce cost acceleration.
Most importantly, the City should know that the total increase in costs that Mediacom
incurs from programming, wages and benefits, marketing, training and other items
exceed the amount of increased revenue received from increased pricing. The percent of
operating margin, or rate of return for core video services has been decreasing year over
year. The decline in margin for the company is the equivalent of an employee earning
less real dollars as happens when their salary increases by less than the rate of inflation.
There are great opportunities for Mediacom in your community despite the challenges we
currently face. Mediacom cable systems are superiorly positioned to deliver exciting new
products and services such as high definition television, video on demand and telephone
service. The growth of high-speed lnternet service and other products continue to fuel
future investments in your community.
Please contact me directly at (507) 835-2356 if you would like to discuss the rate
adjustments or if I may be of any assistance in responding to customer inquires.
Sincerely,
B~!! ~ensen
sab30356 12/3/03 5:12 PM Page 1
Products & Services Price List Serving Chanhassen, Deephaven, Excelsior,
Greenwood, Independence, Long Lake, Loretto, Maple Plain, Medina,
Minnetonka Beach, Minnetrista, Mound, Orono, St. Bonifacius, Shorewood,
Spring Park,Tonka Bay, Victoria, Waconia, Wayzata, Woodland
Effective February I. 2004
Dear Valued Customer,
Mediacom constantly strives to bring you new products and better
programming choices.
As part of our ongoing commitment, we continually seek ways to keep
expenses down so our products and services will be fairly priced. However,
increased cable programming expenses and operational costs have continued to
escalate. At this time, we find it necessary to make some modest adiustments
to monthly rates beginning with your February 2004 billing statement
Even with this adjustment, Mediacom continues to be an extraordinary value.
The improvements we have made throughout the year and continue to make
every day allow us to deliver on the promise of better service, and ensure
that Mediacom can continue to provide you and your community with the
most competitive level of services available.
Thank you for being a valued customer.
Sincerely,
Regional Vice President
VIDEO INSTALLATION CHARGES*
Prewired Installation (One outlet) ......................... $ 27.50
Unwired Aerial Installation (One outlet) .................... $ 41.99
Installation of Additional Outlet:Same trip .................. $ 13.49
Installation of Additionai Outlet:Separate trip ................ $ 19.99
Field Reactivation of Account ............................ $ 41.99
Electronic Reactivation of Account ........................ $ 27.50
Transfer of Service (One outlet) .......................... $ 14.50
Hourly Service Charge ................................. $ 29.00
Field Change of Service ................................. $ 33.48
Electronic Change of Service ............................. $ 13.49
Connection of Consumer Owned Equipment Same trip (per item)~ .$ 5.99
Connection of Consumer Owned Equipment:Separate trip** . . .$ 12.99
*Applies to ~l standard installation up to I.S0 feet from main cable line. InstalLa~Jons of more than
150 feet from the n~n cable line may require custom w~rk and prices may ~ary. Charges for
non-standard installations ~ll be quoted in advance of a~y work Full Payment is due prior :o
commencement of work Relocating of e~as~ng wiring and wail flshe~ are not included.
**Includes such items as VCR, DVD, home stereo, game equipment, etc.
CABLE SERVICES
Broadcast Basic ....................................... $ 13.50
Family Cable* ........................................ $ 45.95
Cable Guide ......................................... $ 3.00
HomeWire Maintenance Plan ............................ $ 1.40
Pay-Per-View (PPV) Movies** ............................ $ 3.99
*Includes Broadcast Basic.
**Digital Converter Required (Adult and Special Event Prices vary).
DIGITAL, A LA CARTE PREMIUM SERVICES
(Digital conver~er required)
HBO ............................................... $ II .95
Cinemax ............................................ $ 9.95
Showtime ........................................... $ 9.95
STARZ! ............................................. $ 9.95
EQUIPMENT CHARGES
Monthly Rental
Base Digital Converter with Remote ....................... $ 2.00
(Does not include interactive Guide, PPV Access, and Digitai Music Choice)
Standard Digital Converter with Remote ................... $ 5.00
(Does not include Interactive Guide, PPV Access, and Digital Music Choice)
Digital Link (Digital Converter Required) ...................... $ 3.00
(Includes Interactive Guide, PPV Access, and Digital Music Choice)
High Definition (HDTV) Converter with Remote ............. $ I 1.00
(Does not include Interactive Guide, PPV Access, and Digital Music Choice)
Cable Modem ........................................ $ 3.00
Medi
DIGITAL PACKAGES
(Family Cable and Digital Converter Required - Prices not Included in Packages)
Includes Digital Access: Digital Link (Interactive Guide. Digital Music Choice,
Digital Pay-Per-View Access) and Special Interest Channels.
Digital Access ........................................ $ 7.00
Digital Encore (Includes ~2 Encore premium channels) ............. $ 12.00
Digital Choice* ....................................... $ 15.00
(Includes your choice of one Multi-Screen Premium Group)
Digital Value* ......................................... $ 23.00
(Includes your choice of two Multi-Screen Premium Groups)
DigitalValue Plus* ..................................... $ 30.00
(Includes your choice of three Multi~Screen Premium Groups)
Total Digital .......................................... $ 38.00
(Includes all of the Multi-Screen Premium Groups and Digital Variety Pac)
Digital Variety Pac ,~add to any Digital Package) .................. $ 5.95
Digital en Espaffol (add to any Digital Package) .................. $ 5.95
*Digital packages with HBO are $2.00 extra.
MEDIACOM ONLINE
(Cable Modem Required)
Mediacom Online Service w/Modern Rental ................. $ 45.95
(Includes $10 savings when subscribing to both Online and Video Services)
Mediacom Online Service w/ Modem Rental ................. $ 55.95
Mediacom Online Service ............................... $ 42.95
(Includes $10 savings when subscribing to both Online and Video Services)
Mediacom Online Service ............................... $ 52.95
Additional Dynamic IPAddress ........................... $ 5.00
MEDIACOM ONLINE INSTALLATION CHARGES
(Cable Modem Required)
Standard Installation ................................... $ 59.95
(Installation of cable modem to one existing outlet)
Self Activation (Curren:Video Subscribers Only) ................. $ 29.95
Premium Installation ................................... $ 99.95
(Installation of modem, computer set-up & second oudet if required)
Premium Installation with NIC card ....................... $ 124.95
Rates shown above do not include franchise fees, copyright taxes, and/or
associated surcharges.
How to Contact Us
Call Center 24 hours a day/7 days a week:
1-800-332-0245
Billing Policies
All accounts not paid by the due date may be assessed up to a $5.00 late
payment processing fee on the next statement. A $20.00 field collection
charge will be applied to all accounts with unpaid balances sent to the field
for collection. A $20.00 handling fee will be charged to accounts for any
check returned for insufficient funds.
Seven days advance notification is required for termination of service.
All leased equipment must be returned. Failure to return will result in
unreturned equipment charges up to $500 per unit.
over)
sab30356 8383-9200 1490-1680,3020)
2003 Chanhassen Cable Channel 8
Broadcast Review
The following programs were broadcast on Chanhassen Cable Channel 8 during 2003:
City Council Meetings:
Planning Commission Meetings:
Carver County Board Meetings:
Live broadcast and replays three times weekly
Live broadcast and replays three times weekly
Replays twice weekly
Chanhassen Elementary 5th Grade Holiday Band Concert
January 22 and 29, 2003 7:00 pm
January 23 and 30, 2003 10:00 am and 6:00 pm
January 24 and 31, 2003 10:00 am and 6:00 pm
African Americans in WWII
February 5, 12, 19, 26, 2003
February 6, 13, 20, 27, 2003
February 7, 14, 21, 28, 2003
7:00 pm
10:00 am, 5:30 pm
10:00 am
Ba'Hai
Faith
February 4 and 11, 2003
February 5 and 12, 2003
6:00 pm
8:00 am and 6:00 pm
St. Hubert's 8th Grade Basketball Games (Boys and Girls)
March 18 and 20, 2003 7:00 and 8:00
March 25 and 26, 2003 7:00 and 8:00
A Guide to Home Composting
Beginning March 31, 2003 - six times a week for two weeks
Tornado - Plan to Survive
Beginning April 1, 2003 - 14 times a week through June 15th
District 112 Lindquist Memorial Band Concert
Beginning April 21, 2003 - 4 times a week for two weeks
Minnesota Public Works Association - Why Public Works
Beginning May 28, 2003 - five times a week for two weeks
The Mighty River
June 16 - July 5, 2003 - four times a week
The Man Who Planted Trees
June 16 - July 5, 2003 - four times a week
· Dance for Fun Spring Recital
July 7 - August 31, 2003 - seven times a week
· Army Newswatch
Four times weekly beginning October 1, 2003
· School District 112 Referendum Informational Video
Seven times a week from October 8th through election
· School District 112 School Board Candidate Forum - League of Women Voters
Four times a week from mid-October through the election
"Chemical Health: Our Kids, Our Community, Our Responsibility" -
Documentary produced by District 112
Once a week November through December
· Loma Landvik- Chanhassen Library speaker
Once a week through the month of November
· Minnesota State Lottery's Environmental Journal
New program every two weeks - twice weekly November and December
· "Recycling Works for Minnesota" by the Recycling Assoc. of Minnesota
Once a week during December
"A Snowplow - Cool!" - snow safety video geared towards children produced by
Minnesota Dept. of Transportation and "Surviving the Cold" - winter survival
techniques produced by the National Weather Service
Four times a week beginning in mid-December throughout winter
MINNESOTA STATE
HORTICU RAL
SOCIE
December 5, 2003
Jill Sinclair
Chanhassen Community Garden
7700 Market Boulevard
P.O. Box 147
Chanhassen, MN 55317
Dear Jill;
On behalf of the Minnesota State Horticultural Society, Board of Directors and the
Awards Committee, we wish to congratulate you! Your Community Garden has been
selected to receive an MSHS State Award. The specific award you are receiving will be
announced at the upcoming MSHS State Awards Banquet on Saturday, February 21st
from 11:00 AM to 2:00 PM at the Center for Northern Gardening in Falcon Heights.
You and your guest are cordially invited to come and enjoy a light lunch, an awards
ceremony, and friendly conversation with other gardeners and award winners.
Recognizing the efforts of individuals, groups and industry has been a tradition of the
Minnesota State Horticultural Society for nearly 75 years! Congratulations on joining the
ranks of very special northern gardeners!
Please RSVP by calling Tammi, no later than Friday February 13th, at (651) 643-3601 or
(800) 676-6747 outside metro area. If you are unable to attend please let us know and
we will make arrangements to get your award to you.
Sincerely,
Vicky Vo~e~s
Community Outreach Coordinator
Duane Reynolds
Awards Committee, Chair
1755 Prior Avenue North
Falcon Heights, MN 55113-5549
tel: 651.643.3601
fax: 651.643.3638
outside mctro: 1.800.676.MSHS
www. northerngardener, org
A NONPROFIT MEMBER-SUPPORTED ORGANIZATION
NORTHERN GARDENER OFFICIAL PUBLICATION
recycled pa~er
10~% post consume[
CITYOF
7700 Market Boulevard
PO Box lzi7
Chanhassen, MN 55317
Administration
Phone: 952,227.1100
Fax: 952.227,1110
Building Inspections
Phone: 952,227.1180
Fax: 952.227.1190
Engineering
Phone: 952.227.I 160
Fax: 952,227.1170
Finance
Phone: 952.227.1140
Fax: 952,227.1110
Park & Recreation
Phone: 952.227.1120
Fax: 952.227.1110
Recreation Center
2310 Coulter Boulevard
Phone: 952.227.1400
Fax: 952.227.1404
Planning &
Natural Resources
Phone: 952.227.1130
Fax: 952.227.1110
Public Works
1591 Park Road
Phone: 952.227.1300
Fax: 952.227.1310
Senior Center
Phone: 952.227.1125
Fax: 952.227.1110
Web Site
www.ci.chanhassen.mn.us
December 8, 2003
Mr. Tim Erhart
9611 Meadowlark Lane
Chanhassen, MN 55317
Dear Tim:
I would like to thank you for your recent donation of 40 mature pine, spruce,
and cedar trees to the City of Chanhassen. Placement of these trees along the
north and west borders of Bandimere Community Park has added greatly to the
overall planting plan at the park. Tim, over the past 15 years, you have made
numerous donations of trees that now grow in dozens of locations around the
city. Your unheralded generosity has improved the quality of our living
environment from which all Chanhassen residents' benefit.
Trees transplanted from your farm provide attractive visual landscapes in
Meadow Green Park, North and South Lotus Lake Parks, Sunset Ridge Park,
Power Hill Park, and many others. The residents of Chanhassen Hills
neighborhood will soon benefit from the sound mitigation provided from spruce
trees you donated over ten years ago to assist the City in creating a buffer
between this neighborhood and the now imminent Highway 312/212. Our
community parks are home to dozens of trees raised through your hard work and
then graciously given to the city.
Again, on behalf of the entire community, I would like to thank you for
continued generosity. ..
Sincerely,
Todd Hoffman
Park and Recreation Director
C:
Todd Gerhardt, City Manager
Mayor & City Council
Park and Recreation Commission
Kate Aanenson, Community Development Director
Matt Saam, Acting City Engineer
Bruce DeJong, Finance Director
Dale Gregory, Park Superintendent
The City of Chanhassen · A growing community with clean lakes, quality schools, a charming downtown, thriving businesses, winding frails, and beautiful parks. A great place to live, work, and play,
CHANHASSEN FIRE DEPARTMENT
FIRE/RESCUE
WEEK OF NOVEMBER 24 - NOVEMBER 30, 2003
mon
Mon
Mon
Tues
Tues
Tuts
Weds
Weds
Weds
Weds
Weds
Weds
Weds
Thurs
Fri
Sun
Stln
Nov
Nov
Nov
Nov
Nov
Nov
Nov
Nov
Nov
Nov
Nov
Nov
Nov
Nov
Nov
Nov
Nov
24 7:23 AM
24 8:47 PM
24 11:23 PM
25 9:15 AM
25 8:38 PM
25 10:21 PM
26 8:16 AM
26 3:06 PM
26 3:54 PM
26 4:17 PM
26 6:07 PM
26 9:07 PM
26 9:07 PM
27 2:28 PM
28 3:26 AM
30 12:19 AM
30 4:27 PM
Market Boulevard
Drake Court
Market Boulevard
West 78th Street
Pima Lane
Market Boulevard
Highway 101 & W 86th St
Red Cedar Point
Santa Vera Drive
Park Road
Mission Hills Drive
Eden Prairie Fire Dept
Chaparral Lane
Eden Prairie Fire Dept
Linden Circle
Coach Lane
Highway 41 & Ches Mar
Fire alarm - false alarm, no fire
Fire alama - false alamo, no fire
Fire alarm - false alan,& no fire
Water flow alamo, false alarm, no fire
Medical - chest pains
Fire alam~ - false alamo, no fire
Car accident, no injuries
Medical - difficulty breathing
Mcdical- unknown problem
Medical - possible heart attack
Medical - unknown problem
Mutual aid - structure fire
Possible chimney fire
Mutual aid - standby, structure fire
Medical - chest pains
Medical - person choking
Car accident, no injuries
CHANHASSEN FIRE DEPARTMENT
FIRE/RESCUE
WEEK OF DECEMBER8 DECEMBER 14. 2003
mon
Tues
Tues
Tucs
Tues
Weds
Weds
Thurs
Fri
Sat
Sun
Sun
Sun
Dec 8 7:43 AM
Dec 9 5:59 AM
Dec9 11:45AM
Dec9 3:58 PM
Dec 9 9:23 PM
Dec 10 I 1:44 AM
Dec 10 1:51 PM
Decll 12:37 PM
Dec 12 5:54 AM
Dec 13 1l:01 PM
Dec 14 11:33 PM
Dec 14 8:37 AM
Dcc 14 7:14 PM
Hxvx 41 & Chcs Mar Farm Rd
Highway 5 & Market Blvd
Oxbow Bend
Orchard Lane
Market Boulevard
Hazeltine Boulevard
Ridgehill Road
Hwv 5 Arboretnm Blvd
Hwv 212 &: Hxvv I01
Autumn Ridge Avenue
Hwv 7 & Hxw 41
West 78ta Street
Chaparral Lane
Car accident with injurics
Car accident with injuries
Medical - chest pains
Medical - unknoxvn problem
Medical - possible stroke
Mcdical- person fell
Possiblc gas leak
Car accidcnt- no injurics
Car accident -cancellcd. no injuries
Mcdical- high fcvcr
Possible gas line break
Firc alarm - false alarm, no fire
Car fire
CHANHASSEN FIRE DEPARTMENT
FIRE/RESCUE
WEEK OF DECEMBER 15 - DECEMBER 21, 2003
mon
Mon
Weds
Thurs
Thurs
Fri
Sat
Sat
Sun
Sun
Sun
Dec 15 7:38 AM
Dec 15 3:04 PM
Decl7 5:llPM
Dec 18 11:30 AM
Dec 18 2:07 PM
Dec 19 6:54 PM
Dec 20 4:38 PM
Dec 20 11:13 PM
Dec 21 7:36 AM
Dec 21 2:52 PM
Dec 21 8:43 Pm
Holly Lane
Park Road
Hwy 101 & Hwy 212
W 794 Street
W 78th Street
Chaska Fire Department
Hwy 5 & Dakota
Suffolk Drive
Egret Court
Market Boulevard
Hwy 5 & Great Plains Blvd
Medical - unknown problem
Medical - unknown problem
Car accident - cancelled, no injuries
Fire alarm - false alarm, no fire
Medical - injuries from a 'fall
Mutual aid - standby, cancelled
Dumpster fire
Medical - trouble breathing
Medical - unresponsive person
Fire alarm - false alarm, no fn:e
Car accident with injuries