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1. Strategic Plan , Strategic Plan-January 17,2000 (This information was transcribedfrom the work sheets) - 1- , : Design Form · Delete 1999 · Designate principles _ Permanent (bold) · Insert action/steps, 2000 work plan · Section of Newsletter 1999 · Staff leadership transition · City Council role: - Choose Scott - Orientation · Transition to a modem manager · Council group formation · Continue to work on on-going · Improving work team with Department Heads · Better defined roles: _ Council/Staff/Manager · Developed opportunities when they have presented themselves · Ex: Pam to Bruce · Increased skill sets · Better sense of direction · Better handling of issues vs. personalities · Better handle on City finances: _ Better handle on revenues - Trust in numbers - Simplification _ Understanding of numbers · Draft CIP update · Customer Service: _ Attitudinal change _ Phone system - live voice (2000) · Quarterly Newsletter · Web Site redesign (early 2000) · Volunteer Appreciation outgoing - Council award · "Final" phase work on parks and trails, money spent from the referendum. · Some projects on water quality · Boulevard trees - on-going · TH 101 neighborhood meetings g:\user\scottb\strategic plan ws 1-17-00.doc t \ I Chanhassen Strategic Plan January 2000 STRATEGY 1 Provide leadership fD enable the community to meet expectations. Cost-Effective QuBlity Services A. Review the policies and processes that guide our contracting of external services. 8. Develop and implement a program to guide our approach to 'Customer Service: 1. Identify and train all City personnel who have contact with 'Customers: 2. Review city policies and processes to ensure they are 'Customer Friendly: 3. Explore the development of a customer call-center that can provide specific 'first call' answers to customer inquiries regarding city services. Quality Amenities A. Complete the assessment process for the proposed Library. Community rnvolvement A. Design and field a survey instrument that will enable the city to regularly poll our residents and businesses about their perceptions of transportation issues and the quality of city services. 8. Develop an annual report on the State of the City. 1. Deliver the report for 1999 within the first 3 months of 2000. 2. Deliver the report for 2000 during the first quarter of 2001. C. Develop a reÅ“gnition program that regularly acknowledges the efforts of our community volunteers. STRATEGY 2 Promote a broad range of housing options. Housing Diversity A. Complete the articulation of the city's overall housing strategy by the end of June 2000. 8.' Complete a quantified assessment of the City's need for Senior Housing, Assisted Living, and long Term Care Facilities within the context of our desired overall housing mix. STRATEGY 3 Develop a central area for the community. City Center rdentity A. Review the plans to develop the major components of the City Center. 1. City Center Commons design and construction. 2. City Center beautification design, construction and ongoing initiatives. 3. RelatiOfJship and synergy with the proposed Community Library planning. 8. Create an overall Historic Preservation Plan. C. Develop a strategy and action plan for the original St. Hubert's Church. STRATEGY 4 Preserve and maintain our natural areas. Natural Areas A. Implement the final phase of the Open Space Referendum. B. Implement the Bluff Creek Watershed Plan. Roads and Trails A. Continue to work with MnDOT on the timely completion of the Highway 5 expansion. B. Continue to work with MnDOT, Carver & Hennepin Counties and Eden Prairie by proactively representing Chanhassen wishes regarding the proposed improvements to Highway 101 and adjoining trail. C. Formulate a policy statement regarding sizing and construction standards for local roads constructed within Chanhassen. D. Review and formulate Chanhassen's long-range mass transit strategy. E. Begin to formulate a long-range plan regarding Commuter Rail. STRATEGY 5 Encourage and promote community connections. STRATEGY 6 Maintain and foster a sense of safety and security. Safety & Security A. Participate in the development of performance standards that will govern Carver County Sheriff's Department delivery of police services to Chanhassen's neighborhoods and businesses. B. Customize the Minnesota Crime-Free Multi-Housing program to fit Chanhassen's unique requirements. C. Pilot the Michigan Model City Program CD) to maintain safety on local streets. D. Develop a strategic plan and the processes to enable the city to maintain ongoing dialogue and regular assessment or our residents' and businesses' perceptions of community safety issues. STRATEGY 7 Utilize technology to the betterment of our citizens and the services we provide. g:\admin\strategic\strategic plan I-OO.doc