A-1. Southwest Transit Update -I.
IOW A
CITY OF MEMORANDUM
CHANHASSEN
7700 Market Boulevard T : Mayor and City Council
PO Box 147
Chanhassen,MN 55317 FROM: Todd Gerhardt, City Manager
a
Administration DATE: Apnl 27, 2015
Phone 952 2271100
Fax 952 2271110 SUBJ: SouthWest Transit Update
Building Inspections
Phone 952 2271180
Fax 952 2271190 Len Simich requested time on your work session to give an update on SouthWest
Engineering Transit projects and an overview of the 2014 Annual Report. No action is required on
Phone 952 2271160 this item
Fax 952 2271170
ATTACHMENT
Finance
Phone 952 2271140
Fax 952 2271110 1 SouthWest Transit 2014 Annual Report
Park&Recreation
Phone 952 2271120
Fax 952 2271110
Recreation Center
2310 Coulter Boulevard
Phone 952 2271400
Fax 952 2271404
Planning&
Natural Resources
Phone 952 2271130
Fax 952 2271110
Public Works
7901 Park Place
Phone 952 2271300
Fax 952 2271310
Senior Center
Phone 952 2271125
Fax 952 2271110
Website
www ci chanhassen mn us
Chanhassen is a Community for Life-Providing for Today and Planning for Tomorrow
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The way we move you makes life better.
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SOUTHWEST TRANSIT
Dear Customers and Friends2014 SouthWest Transit
of SouthWest Transit Commission Members
Jerry McDonald Chair
Brad Aho Vice-Chair
e are pleased to present the 2014 Annual Report for Jay Rohe Secretary/Treasurer
SouthWest Transit In reviewing the past year, our Nancy Tyra Lukens
agency has much to be proud about Jody Collis King
ma Bob Roepke
Ridership continues to grow and in 2014, we had an 8% Dan Wilczek Rider Representative
increase in overall ridership and recorded the second
I. highest ridership total ever,trailing just slightly behind
• the all-time high reached in 2008 The service provided
to the Minnesota State Fair did set a record for both total SouthWest Transit Directors
ridership (over 84,000), and for rides given in a single
day (over 13,000) We also had an all-time best in terms Len Simich CEO
of recording the lowest number of accidents per 100,000 Dave Jacobson COO
miles driven (.061 per 100,000 miles), and our number Steve LaFrance Director of Maintenance
of breakdowns improved to 1 per every 44,000 miles and Facilities
traveled, which makes us one of the best in the entire
r,
(
nation in this category
None of these accomplishments SouthWest Transit Commiss F'
fL would have happened without
Come ride
`" the hard work and dedication
The SouthWest Transit Commission is
provided by the staff and contract with us, Wecomprised of seven members. Each of the
staff of SouthWest Transit. These three cities has one elected official and
individuals are trulythe ones that think you will
one member of the public who serve on
make SouthWest Transit both a top find the way 00 the Commission The seventh position is a
performing system and great place Rider's Representative
to work we move
00 The Commission's role is to represent the
Each new year brings about new people makes g public's interest in policy development, long
challenges, but we believe we are , term planning,financing and to carefully
up to the task for anything that may life better. balance the needs of each community
come our way. One thing for sure is with available resources The Commission
that SouthWest Transit will continue focuses on the big picture and policy,
to play a critical role connecting people to employment 111 while management and staff carry out the
locations, as well as provide service to meet medical, Commission's directives and manage the
social and recreational needs throughout the region day to day operations of the transit system.
wow
- f s.'
A ... . ' .
. , . .
Jerry McDonald Len Simich
Chair CEO
: 2 ^a A YEAR OF I
We look for ways to We provide our riders a forum
expand our service • Focus groups-In 2014 we held two focus
groups, one with millennia's and the other
635 HENNTES =, with Reverse Commute Riders The purpose
4�_.
► of the focus groups is to gain better insights
',
. •• into the needs and wants of various market
segments.
t
t'%— • On-board Survey-Our annual customer
. , '= survey provides us a picture of how
-� our service is working from the rider's
e 0 ---_ perspective
• Listening Post-Semi-annually
management conducts "listening sessions"
at our park and ride stations to provide the
• Expanded our Reverse Commute riders an opportunity to share concerns
System and began more service to directly with senior staff
Hennepin Technical College
• Chaska Senior Shopping Bus started
to provide service from several senior We upgrade our technology to
housing centers to a variety of shopping provide up-to-date information
areas in and around our service area. • SWT was the first transit
Bites IPI Ai
• Eden Prairie local routes were agency in the region to .�
established to provide more access for area offer free Wi-Fi service
residents within the community on all of our buses The
• Expanded Eastbound Express Service service has been well
to downtown/U of M. received and heavily used
by our riders
-
We look for new ways to • The SWT phone app was
our riders upgraded in 2014 Riders can check up-to-
help date schedules and see in real-time where
• SW Ride Bike their bus is located The app is available on
Rental Program Android, IOS and Windows phones
SWT launched a • Our updated website provides schedules
bike rental program !` -,9111111D-
J i I,1 in a user-friendly format. Sliders on the
for riders looking for s '"%\--- �\ >
\ home page provide the most up-to-date
a way to go that extra information and isolate critical information
mile from the bus stop _ - ' related to the service
to their destination, • Our continued presence on Facebook &
or to be able to ride to the Park&Ride from Twitter gives us another avenue to provide
their home leaving their car behind timely information about our service and for
• Walking the Beat-SWT has a roaming passengers to share their experiences
customer service ambassador on location
at our downtown and U of M bus stops
The representative is available to answer
schedule questions, provide updates as well
as respond to any concerns or issues our
passengers may have
N A
ND COMMUNITY CELEBRATI S
We provide seasonal services We participate in
•State Fair-SWT played a critical role in the development community and
of a new transit area at the State Fairgrounds that provided special events -
much improved access for buses and fair-goers alike In Throughout the year
2014, SWT set an overall ridership record carrying over SWT participates in many
84,000 passengers to/from the Fair, and a single day community events. Some of
ridership record of over 13,000 passengers the events SWT was involved
• Target Field-SWT once again provided weekday service with in 2014 include'
to all Minnesota Twins baseball games with over 7,500
NOW
customers using the service Target Field also hosted the = '
Major League Baseball All Star Game in 2014, and SWT
provided over 700 rides to all the event festivities concluding 31-1,7,7
. '
with the game itself Finally, Target Field played host to one
of the rock and roll all time legends Paul McCartney e.
SWT provided service to the event with over 300 riders
taking advantage of the worry free way to travel to and
from the concert. • Eden Prairie Foundation
• Vikings and event-"EP Gives"
Gophers- • Taste of Chaska
New this past •
• Chanhassen July 4 Parade
year, SWT
&Expo
provided service
• River City Days Parade&
to all Minnesota , - Nun
Viking and Exp o
. ••
rr-
Gopher regular !-- .�. ` � <�� _ -- • Touch a Truck-Chaska&
season football ' Carver
games played • Victoria Car Show
on the campus • Carver County Fair
of the University • Chaska Senior BBQ
of Minnesota. With the limited amount of and the cost of
-
parking, coupled with the traffic congestion around campus • Steamboat Days Carver
on game days,the service provided by SWT was very much parade&shuttle
appreciated by our customers and we experienced ridership • SWT also hosted a group
well above any anticipated levels With help from the City from the Bus History
of Minneapolis and the University of Minnesota, SWT was Association Convention and
provided additional bus lay-over and drop off spots to Rail-Volution 2014
accommodate all our needs.
• Summer Adventures-Back again for the 10th summer
was SWT's Summer Adventures Service This weekly
service offered on Wednesdays takes customers from our
service area to popular destinations like Como Zoo, various
museums across the metro area, and the Minneapolis
Sculpture Garden The service is very popular especially
with young families, senior citizens, and summer youth
programs
FOR SOUTHWEST TRANSIT
We provide premier service We look to the future
to our riders f
• Ridership continued to grow with an increaseI 11 �+u w�
of 8%in 2014.Total ridership was 1,107,850 !_:il*- . • t, , , s
• Annual survey told us that 99%of ourYFF
riders are satisfied with all aspects of our • LRT-SWT worked through a Memo of
performance and service.
Understanding with Metropolitan Council
• One road call for every 44,451 miles driven which will provide guaranteed service and
ita new all-time best local control once LRT is operating in Eden
• On-time performance-99%of all departures Prairie.
• Accidents- .061 per every 100,000 miles • A Rider Reward program rolling out in early
driven; a new all-time best. 2015 will provide additional incentive to ride
SWT
We continue to be good • Four new expansion coach buses will aid in
caretakers of the public
providing service to our growing ridership
_?` dollars we receive • Carver service-SWT service will extend to
the City of Carver in January, 2015
• We participate in a fuel consortium which
results in a substantial savings to the agency
• High school and college students perform We recognize our Champions
upkeep and maintenance projects on our four .- z - f, c -•,
park-and-ride and garage facilities, providing iii,. _A
valuable work experience to the students, 9 -; `
1.
and cost savings for SouthWest Transit.
• From April through October we"park-out" our ,, ,
buses in downtown Minneapolis saving on �+► 4,1,
fuel costs, miles driven and wear-and-tear to
the vehicles. This program saves SWT more • Senator David Osmek was recognized as
than$250,000 annually SWT's "Outstanding Political Champion"for
• SWT was and 2014 for his help in securing over$60,000 in
_ additional Supplemental Funding through the
remains the only
;:s_,..- 71 ,..._, State of Minnesota.
transit agency in r-
the region to use _ 4 • Mayor Tom Furlong was presented the
$
a double-decker "Distinguished Service Award"for his
vehicle in its operations.The double-deck long support of SWT and for the many
vehicle allows for one bus to do the work of accomplishments achieved during his
two on some of our more popular routes.This tenure as member and chair of the SWT
approach saves on labor cost, maintenance Commission
and fuel. • The BEST program ."- `x._ f,
• SWT real estate actions also proved profitable is an incentive tw` 0,_ #:!."4in 2014, selling the housing site adjacent to program for i11 , i
the SW Village station and selling the Norex our Operators
facility in Chaska on a contract for deed. designed to IA .41 I i
Both transactions generated positive cash encourage
flow which will be reinvested in other individual performance 19 drivers received
agency operations the agency's top honors in 2014.
Budget and Revenue Notes and Highlights
• Administration expenses include all
Expenditures and Revenues support functions, administration
12,000,000 salaries, professional services, supplies,
technology, insurance and other
11,000,000 miscellaneous expenses.
10,000,000 - • Other Revenues include marketing and
investment revenue.
9 000,000
• Inter-Governmental revenue includes
8,000,000 - funding through the Minnesota State
7,000,000 Vehicle Sales Tax.
• Fare revenue is funding generated
6,000,000 I
I
I
I
I
I
I
I
through passenger fares. Fares are
5,000,000 established/set by the Metropolitan
Council. In 2014 the fare recovery of
4,000,000 operating costs (vehicle maintenance and
3,000,000 .- ' r ' a ' r ' c o gig N o operations) was 37%. Fare recovery of the
istig.11111 M 0 cot!
M o o entire system cost was 27%; both exceed
2,000,000 v w 6, c ,� w T regional performance targets.
1,000,000 l
"' ' "' , "' "' "' "' "' 49
• In 2014 the number of full time equivalent
2010 2011 2012 2013 2014 employees remained at 29.
Expenditures •Revenue • In 2014 Capital assets decreased from
$52,106,870 by about$4,800,000 due
2014 Operating Budget 2014 Revenue to the sale of the Norex garage facility.
These assets include facilities, land and
Operations Inter-Governmental equipment. SouthWest Transit operates
$5,681,840 $8,728,000 60 buses not included in the asset total
58% 76%
since they are part of the regional fleet
controlled by the Metropolitan Council.
• Facility maintenance expenses include
y,. all facility and property upkeep, lawn
maintenance and snow removal, and
•
repairs at our four stations/ramps, garage
facility, and four surface parking lots.
• ; • Operation expenses include all contract
Vehicle • cost related to Driver services (Drivers
Administration • Fares
Maintenance " " $1,126,280 $2,616,000 are provided by a private contractor),
$1,637,680 Facility 11% 23% uniforms, and fuel.
17% Maintenance Other • Vehicle Maintenance includes all costs
$1,411,522 $162,500
14% 1% associated with maintaining the fleet.
MISSION STATEMENT
SouthWest Transit is committed to providing a quality riding experience
that fulfills the needs and exceeds the expectations of our customers.
South West Transit
13500 Technology Dr. • Eden Prairie, MN 55344
952-949-2BUS (2287) I www.swtransit.org I customerservice@swtransit.org