A-2. 2016 Citizen Survey Update #2 IOW
MEMORANDUM
CITY OF TO: Todd Gerhardt, City Manager
CI ANHASSFN FROM: Chelsea Petersen, Assistant City Manager
7700 Market Boulevard DATE: September 12, 2016
PO Box 147
Chanhassen,MN 55317
RE: 2016 Citizen Survey Update#2
Administration BACKGROUND
Phone:952.227.1100
Fax:952.227.1110
The City of Chanhassen has done a citizen survey every two to three years since
Building Inspections 2005. The survey asks citizens several questions that delve into how citizens feel
Phone:952.227.1180 about community characteristics (natural environment, community engagement, etc.),
Fax:952.227.1190 governance(safety, economy, etc.), and general quality of life in Chanhassen. As in
years past the National Research Center will be conducting this year's survey, and the
Engineering method and survey questionnaire will be largely the same as past surveys.
Phone:952.227.1160
Fax:952.227.1170
Soon postcards will be mailed to 1,600 randomly selected households in Chanhassen
Finance notifying them that they have been selected to take part in the survey. The actual
Phone:952.227.1140 surveys will be mailed once in September and again in October. Residents are
Fax:952.227.1110 directed to only respond to the survey once and will be given a prepaid postage
envelope to return the survey, so there is no expense to the resident. The homes are
Park&Recreation selected at random by the NRC and staff is not notified of who is selected, so the
Phone:952.227.1120
Fax:952.227.1110 survey is completely anonymous.
Recreation Center Multiple choice questions have remained largely the same year after year so we can
2310 Coulter Boulevard easily compare ourselves to local and national trends. In addition, we can design
Phone:952.227.1400 closed-ended policy questions and one open-ended question to delve into issues that
Fax:952.227.1404 are specific to Chanhassen residents. Staff has been working with representatives
Planning& from both the National Research Center and Hoisington Koegler Group to formulate
Natural Resources questions that will aid in the upcoming Park Master Plan.
Phone:952.227.1130
Fax:952.227.1110
ATTACHMENTS
Public Works
7901 Park Place 1. 2016 Citizen Survey Draft
Phone:952.227.1300
Fax:952.227.1310
Senior Center
Phone:952.227.1125
Fax:952.227.1110
Website
www.ci.chanhassen.mn.us
Chanhassen is a Community for Life-Providing for Today and Planning for Tomorrow
The City of Chanhassen 2016 Citizen Survey
Please complete this questionnaire if you are the adult(age 18 or older)in the household who most recently had a birthday. The adult's
year of birth does not matter. Please select the response(by circling the number or checking the box)that most closely represents your
opinion for each question. Your responses are anonymous and will be reported in group form only.
1. Please rate each of the following aspects of quality of life in Chanhassen:
Excellent Good Farr Poor Don't know
Chanhassen as a place to live 1 2 3 4 5
Chanhassen as a )lace to raise children 1 2 3 4 5
1 1 I
Chanhassen as a glace to visit 1 2 3 4 5
I
The overall quality of life in Chanhassen 1 2 3 4 5
2. Please rate each of the following characteristics as they relate to Chanhassen as a whole:
Excellent Good Fair Poor Don't know
Overall feeling of safety in Chanhassen 1 2 3 4 5
I
Quality of overall natural environment in Chanhassen 1 2 3 4- 5
Overall"built environment"of Chanhassen(including overall design,
buildings,parks and transportation systems) 1 2 3 4 5
Health and wellness o))ortunities in Chanhassen 1 2 3 4 5
Overall economic health of Chanhassen 1 2 3 4 5
1i
Overall image or reputation of Chanhassen 1 2 3 4 5
3. Please indicate how likely or unlikely you are to do each of the following:
Very Somewhat Somewhat Very Don't
likely likely unlikely unlikely know
Recommend living in Chanhassen to someone who asks 1 2 3 4 5
i,Iliiiliiiii il, I Iliiiii ,ii IIIiSi 11 II II 1 iillli I 1 I,11i �L` I I
4. Please rate how safe or unsafe you feel:
Very Somewhat Neither safe Somewhat Very Don't
cafe safe nor unsafe unsafe unsafe know
In your neighborhood during the day 1 2 3 4 5 6
In Chanhassen's downtown/commercial
area during the day 1 2 3 4 5 6
5. Please rate each of the following characteristics as they relate to Chanhassen as a whole:
Excellent Good Fair Poor Don't know
Traffic flow on major streets 1 2 3 4 5
Ease of travel by car in Chanhassen 1 2 3 4 5
I1
Ease of travel bybicycle in Chanhassen 1 2
3 4 5
1
Availability of paths and walking trails 1 2 3 4 5
1
Cleanliness of Chanhassen 1 2 3 4 5
I;
Public places where peo DIe want to spend time 1 2 3 4 5
I ii
I
Availability of affordable c uality housing 1 2 3 4 5
I li 1,
Recreational opportunities 1 2 3 4 5
Availability of affordable quality health care 1 2 3 4 5
i I II
I
Availability of affordable quality mental health care 1 2 3 4 5
Page 1 of 5
• THE NCS-
The National Citizen Survey'
6. Please rate each of the following characteristics as they relate to Chanhassen as a whole:
Excellent Good Fair Poor Don't know
Availability of affordable c uality child care/preschool 1 2 3 4 5
Adult educational opportunities 1 2 3 4 5
1
Opportunities to participate in religious or spiritual events and activities 1 2 3 4 5
Shopping opportunities 1 2 3 4 5
Overall cuality of business and service establishments in Chanhassen 1 2 3 4 5
Overall cuality of new development in Chanhassen 1 2 3 4 5
O,Dortunities to volunteer 1 2 3 4 5
Openness and acceptance of the community toward people of
diverse backgrounds 1 2 3 4 5
7. Please indicate whether or not you have done each of the following in the last 12 months.
No Yes
Made efforts to conserve water 1 2
Household member was a victim of a crime in Chanhassen 1 2
Campaigned or advocated for an issue,cause or candidate 1 2
Contacted Chanhassen elected officials(in-person,phone,email or web)to express your opinion 1 2
8. In the last 12 months,about how many times,if at all,have you or other household members done each of the following in
Chanhassen?
2 times a 2-4 times Once a month Not
week or more a month or less at all
Used Chanhassen recreation centers or their services 1 2 3 4
. . . .. .. 1. , Iii li
Used Chanhassen public libraries or their services 1 2 3 4
• 1111
Attended a City-sponsored event 1 2 3 4
I
Carpooled with other adults or children instead of driving alone 1 2 3 4 c
Volunteered your time to some grou3/activity in Chanhassen 1 2 3 4 g
65
Talked to or visited with your immediate neighbors 1 2 3 4 -P.
9. Thinking about local public meetings(of local elected officials like City Council or County Commissioners,advisory 2
boards,town halls,HOA,neighborhood watch,etc.),in the last 12 months,about how many times,if at all,have you or
other household members attended or watched a local public meeting? N
2 times a 2-4 times Once a month Not o
c
week or more a month or less at all N
Attended a local public meeting 1 2 3 4
!!.
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The City of Chanhassen 2016 Citizen Survey
10. Please rate the quality of each of the following services in Chanhassen:
Excellent Good Fair Poor Don't know
Police/Sheriff services 1 2 3 4 5
Ambulance or emergency medical services 1 2 3 4 5
Fire prevention and education 1 2 3 4 5
Street re pair 1 2 3 4 5
6
I,
Street lighting 1 2 3 4 5
Sidewalk maintenance 1 2 3 4 5
Bus or transit services 1 2 3 4 5
Recycling 1 2 3 4 5
Storm drainage 1 2 3 4 5
Sewer services 1 2 3 4 5
Utility billing 1 2 3 4 5
Recreation programs or classes 1 2 3 4 5
Land use, 3lanning and zoning 1 2 3 4 5
Animal control 1 2 3 4 5
Health services 1 2 3 4 5
Public information services 1 2 3 4 5
Emergency preparedness(services that prepare the community for
natural disasters or other emergency situations) 1 2 3 4 5
..',, ;• ii Bill i 1 Iii 1 u,°! 1; ,
Chanhassen o)en space 1 2 3 4 5
Overall customer service by Chanhassen employees(police,
receptionists,planners,etc.) 1 2 3 4 5
11. Overall,how would you rate the quality of the services provided by each of the following?
Excellent Good Fair Poor Don't know
The City of Chanhassen 1 2 3 4 5
12. Please rate the following categories of Chanhassen government performance:
Exccapt Gond Fair Poor Don't know
The value of services for the taxes Said to Chanhassen 1 2 3 4 5
The job Chanhassen government does at welcoming citizen involvement 1 2 3 4 5
Generally acting in the best interest of the community 1 2 3 4 5
Treating all residents fairly 1 2 3 4 5
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THE N C
The National Citizen Survey'
13. Please rate how important,if at all,you think it is for the Chanhassen community to focus on each of the following in the coming
two years:
Vert. Somewhat Not at all
Essential important important important
Overall feeling of safety in Chanhassen 1 2 3 4
Quality of overall natural environment in Chanhassen 1 2 3 4
Overall"built environment"of Chanhassen(including overall design,
buildings,parks and transportation systems) 1 2 3 4
Health and wellness o ssortunities in Chanhassen 1 2 3 4
i;
Overall economic health of Chanhassen 1 2 3 4
14. In the last 12 months,about how many times,if at all,have you or members of your household used each of the following in the
City of Chanhassen?
2 times a 2-4 times Once a month Not
week or more a month or less at all
Bandimere Park 1 2 3 4
i;
Lake Ann Park 1 2 3 4
The Recreation Center 1 2 3 4-
.
. V II
Chanhassen High School joint fields 1 2 3 4
Chanhassen Elementary joint fields 1 2 3 4
15. Please rate how important,if at all,each of the following components of Chanhassen's parks and recreation system are for
Chanhassen to provide:
Very Somewhat Not at all
Frsential important important important
Trails 1 2 3 4
Athletic fields and facilities 1 2 3 4
Lake access(beaches and fishing) 1 2 3 4
The Recreation Center 1 2 3 4
16. What is the number one public recreation amenity you think is missing from Chanhassen? 5
d
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17. Chanhassen is considering updates to the recreation center including renovations,expansion or a replacement of the current
facility with a new larger facility.Please indicate the degree to which you would support or oppose the following improvements
to the recreation center,funded by an additional property tax: c
Strongly Somewhat Somewhat Strongly
support support oppose oppose
Remodel and modernize the recreation center within existing footprint 1 2 3 4 0
N
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Build expanded facility on new site 1 2 3 4 CD
18. Chanhassen is considering improvements across various parks and recreation facilities and services.A tax increase over the next g
10 to 20 years may be needed in order to fund the various improvement projects.Please indicate how much,if at all,you would
be willing to pay in additional property taxes to fund the various improvement projects?
0 More than$15 per month 0 $6 to$10 per month 0 Nothing c
0 $11 to$15 per month 0 Less than$6 per month U
C
0
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The City of Chanhassen 2016 Citizen Survey
Our last questions are about you and your household.Again,all of your responses to this survey are completely
anonymous and will be reported in group form only.
Dl. How often,if at all,do you do each of the following,considering all of the times you could?
Never Rarely Sometimes Usually Al�aacs
Recycle at home 1 2 3 4 5
Eat at least 5 3ortions of fruits and vegetables a day 1 2 3 4 5
Read or watch local news(via television, Da Ser,corn niter,etc.) 1 2 3 4 5
D2. Would you say that in general your health is:
O Excellent 0 Very good 0 Good 0 Fair 0 Poor
D3. What impact,if any,do you think the economy will have on your family income in the next 6 months?Do you think the
impact will be:
O Very positive 0 Somewhat positive 0 Neutral 0 Somewhat negative 0 Very negative
D4. What is your employment status? D12. How much do you anticipate your household's total
O Working full time for pay income before taxes will be for the current year?
O Working part time for pay (Please include in your total income money from all
O Unemployed,looking for paid work sources for all persons living in your household.)
O Unemployed,not looking for paid work 0 Less than$25,000
O Fully retired 0 $25,000 to$49,999
O $50,000 to$99,999
D5. Do you work inside the boundaries of Chanhassen? O $100,000 to$149,999
O Yes,outside the home O $150,000 or more
0 Yes,from home
O No Please respond to both questions D13 and D14:
D6. How many years have you lived in Chanhassen? D13.Are you Spanish,Hispanic or Latino?
0 Less than 2 years 0 11-20 years 0 No,not Spanish, Hispanic or Latino
O 2-5 years 0 More than 20 years 0 Yes, I consider myself to be Spanish,Hispanic
O 6-10 years or Latino
D7. Which best describes the building you live in? D14. What is your race?(Mark one or more races to
0 One family house detached from any other houses indicate what race you consider yourself
O Building with two or more homes(duplex,townhome, to be.)
apartment or condominium) 0 American Indian or Alaskan Native
O Mobile home 0 Asian,Asian Indian or Pacific Islander
O Other 0 Black or African American
D8. Is this house,apartment or mobile home... 0 White
0 Rented 0 Other
O Owned D15. In which category is your age?
D9. About how much is your monthly housing cost for the 0 18-24 years 0 55-64 years
place you live(including rent,mortgage payment, 0 25-34 years 0 65-74 years
property tax,property insurance and homeowners' 0 35-44 years 0 75 years or older
association(HOA)fees)? 0 45-54 years
0 Less than $300 per month D16. What is your sex?
0 $300 to$599 per month
0 Female 0 Male
0 $600 to$999 per month
D17. Do you consider a cell phone or land line your
O $1,000 to$1,499 per month
O $1,500 to$2,499 per month primary telephone number?
O $2,500 or more per month O Cell • 0 Land line 0 Both
D10. Do any children 17 or under live in your household?
O No O Yes
Thank you for completing this survey.Please return
D11. Are you or any other members of your household aged the completed survey in the postage-paid envelope to:65 or older?
O No O Yes National Research Center,Inc.,
PO Box 549,Belle Mead,NJ 08502
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