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A-3. Attachment 3. The NCS Trends over Time-Chanhassen 2016 2955 Valmont Road Suite 300 777 North Capitol Street NE Suite 500 Boulder, Colorado 80301 Washington, DC 20002 n-r-c.com • 303-444-7863 icma.org • 800-745-8780 Chanhassen, MN Trends over Time 2016 1 Summary The National Citizen Survey™ (The NCS™) is a collaborative effort between National Research Center, Inc. (NRC) and the International City/County Management Association (ICMA). The survey and its administration are standardized to assure high quality research methods and directly comparable results across The NCS communities. The NCS captures residents’ opinions within the three pillars of a community (Community Characteristics, Governance and Participation) across eight central facets of community (Safety, Mobility, Natural Environment, Built Environment, Economy, Recreation and Wellness, Education and Enrichment and Community Engagement). This report discusses trends over time, comparing the 2016 ratings for the City of Chanhassen to its previous survey results in 2005, 2007, 2010 and 2013. Additional reports and technical appendices are available under separate cover. Trend data for Chanhassen represent important comparison data and should be examined for improvements or declines. Deviations from stable trends over time, especially, represent opportunities for understanding how local policies, programs or public information may have affected residents’ opinions. Meaningful differences between survey years have been noted within the following tables as being “higher” or “lower” if the differences are greater than six percentage points between the 2013 and 2016 surveys, otherwise the comparison between 2013 and 2016 are noted as being “similar.” Additionally, benchmark comparisons for all survey years are presented for reference. Changes in the benchmark comparison over time can be impacted by various trends, including varying survey cycles for the individual communities that comprise the benchmarks, regional and national economic or other events, as well as emerging survey methodologies. Overall, ratings in Chanhassen for 2016 generally remained stable. Of the 129 items for which comparisons were available, 116 items were rated similarly in 2013 and 2016, 9 items showed a decrease in ratings and 4 showed an increase in ratings. Notable trends over time included the following:  Ratings within Community Characteristics were generally stable over time; however, there were a few noteworthy exceptions. Between 2013 and 2016, ratings increased for employment opportunities and the cost of living in Chanhassen. Ratings for travel by public transportation and the availability of affordable quality mental health care declined over time.  Four aspects within the pillar of Governance were trending downward this year. Ratings decreased from 2013 to 2016 for police services, traffic signal timing, cable television and recreation centers.  In 2016, more survey respondents reported that they had carpooled instead of driving alone and a higher proportion of Chanhassen residents thought that the economy will have a positive impact on their income in the coming six months. However, rates of residents who reported participating in religious or spiritual activities, watching a local public meeting or volunteering their time to a group/activity in Chanhassen declined over time. The National Citizen Survey™ 2 Table 1: Community Characteristics General Percent rating positively (e.g., excellent/good) 2016 rating compared to 2013 Comparison to benchmark 2005 2007 2010 2013 2016 2005 2007 2010 2013 2016 Overall quality of life 93% 94% 97% 97% 96% Similar Higher Much higher Much higher Higher Higher Overall image NA NA 96% 93% 95% Similar NA NA Much higher Much higher Much higher Place to live 95% 96% 98% 99% 97% Similar Higher Much higher Much higher Higher Higher Neighborhood 90% 91% 92% 94% 96% Similar Higher Much higher Much higher Higher Higher Place to raise children 94% 96% 98% 98% 98% Similar Much higher Much higher Much higher Much higher Much higher Place to retire 50% 54% 75% 70% 74% Similar Lower Lower Much higher Similar Similar Overall appearance 80% 82% 94% 95% 93% Similar Higher Much higher Much higher Higher Higher Table 2: Community Characteristics by Facet Percent rating positively (e.g., excellent/good, very/somewhat safe) 2016 rating compared to 2013 Comparison to benchmark 2005 2007 2010 2013 2016 2005 2007 2010 2013 2016 Safety Overall feeling of safety NA NA NA 97% 97% Similar NA NA NA Higher Higher Safe in neighborhood 96% 97% 99% 98% 99% Similar Higher Much higher Much higher Similar Similar Safe downtown/commercial area 99% 98% 99% 98% 99% Similar Much higher Much higher Much higher Higher Higher Mobility Overall ease of travel NA NA NA 90% 90% Similar NA NA NA Higher Higher Paths and walking trails NA NA 90% 90% 90% Similar NA NA Much higher Much higher Much higher Ease of walking NA 75% 87% 83% 85% Similar NA Much higher Much higher Higher Higher Travel by bicycle 70% 73% 85% 81% 83% Similar Much higher Much higher Much higher Much higher Much higher Travel by public transportation NA NA NA 66% 59% Lower NA NA NA Similar Higher Travel by car 67% 72% 87% 92% 90% Similar Higher Much higher Much higher Much higher Much higher Public parking NA NA NA 87% 88% Similar NA NA NA NA Much higher Traffic flow 51% 61% 77% 83% 81% Similar NA NA Much higher Much higher Much higher Natural Environment Overall natural environment NA NA 94% 97% 95% Similar NA NA Much higher Much higher Higher Cleanliness NA NA NA 97% 96% Similar NA NA NA Much higher Much higher Air quality 90% 89% 92% 96% 97% Similar Much higher Much higher Much higher Much higher Higher Built Environment Overall built environment NA NA NA 83% 82% Similar NA NA NA NA Higher The National Citizen Survey™ 3 Percent rating positively (e.g., excellent/good, very/somewhat safe) 2016 rating compared to 2013 Comparison to benchmark 2005 2007 2010 2013 2016 2005 2007 2010 2013 2016 New development in Chanhassen NA NA 81% 66% 69% Similar NA NA Much higher Similar Similar Affordable quality housing 36% 43% 61% 63% 61% Similar Lower Similar Much higher Higher Higher Housing options NA NA 78% 79% 74% Similar NA NA Much higher Higher Higher Public places NA NA NA 80% 83% Similar NA NA NA NA Higher Economy Overall economic health NA NA NA 90% 94% Similar NA NA NA Much higher Much higher Vibrant downtown/commercial area NA NA NA 55% 53% Similar NA NA NA NA Similar Business and services NA NA 73% 74% 73% Similar NA NA Much higher Similar Similar Cost of living NA NA NA 53% 61% Higher NA NA NA NA Higher Shopping opportunities 39% 43% 50% 51% 54% Similar Much lower Lower Similar Similar Similar Employment opportunities 38% 41% 39% 53% 68% Higher Similar Much higher Much higher Higher Much higher Place to visit NA NA NA 74% 79% Similar NA NA NA Similar Similar Place to work NA 70% 69% 80% 82% Similar NA Much higher Much higher Higher Higher Recreation and Wellness Health and wellness NA NA NA 92% 90% Similar NA NA NA NA Higher Mental health care NA NA NA 77% 71% Lower NA NA NA NA Much higher Preventive health services NA NA 80% 88% 89% Similar NA NA Much higher Much higher Higher Health care 68% 77% 79% 89% 88% Similar Much higher Much higher Much higher Much higher Higher Food NA NA NA 75% 78% Similar NA NA NA Similar Higher Recreational opportunities 74% 82% 83% 87% 87% Similar Higher Much higher Much higher Higher Higher Fitness opportunities NA NA NA 90% 88% Similar NA NA NA NA Higher Education and Enrichment Religious or spiritual events and activities NA NA 83% 89% 85% Similar NA NA Higher Similar Similar Cultural/arts/music activities 40% 45% 54% 65% 67% Similar Much lower Much lower Similar Similar Similar Adult education NA NA NA 78% 73% Similar NA NA NA NA Similar K-12 education 82% 87% 93% 95% 94% Similar Much higher Much higher Much higher Much higher Higher The National Citizen Survey™ 4 Percent rating positively (e.g., excellent/good, very/somewhat safe) 2016 rating compared to 2013 Comparison to benchmark 2005 2007 2010 2013 2016 2005 2007 2010 2013 2016 Child care/preschool 53% 65% 65% 78% 79% Similar Similar Much higher Much higher Much higher Higher Community Engagement Social events and activities NA NA 73% 70% 75% Similar NA NA Much higher Similar Similar Neighborliness NA NA NA 78% 80% Similar NA NA NA NA Higher Openness and acceptance 55% 62% NA 64% 64% Similar Similar Similar NA Similar Similar Opportunities to participate in community matters NA NA 70% 72% 75% Similar NA NA Much higher Similar Similar Opportunities to volunteer NA NA 73% 79% 75% Similar NA NA Similar Similar Similar Table 3: Governance General Percent rating positively (e.g., excellent/good) 2016 rating compared to 2013 Comparison to benchmark 2005 2007 2010 2013 2016 2005 2007 2010 2013 2016 Services provided by Chanhassen 79% 82% 91% 91% 90% Similar Similar Much higher Much higher Higher Higher Customer service 77% 84% 89% 89% 89% Similar Similar Much higher Much higher Similar Similar Value of services for taxes paid NA 62% 63% 69% 71% Similar NA Higher Much higher Higher Similar Overall direction 64% 67% 76% 79% 77% Similar Higher Much higher Much higher Higher Higher Welcoming citizen involvement 61% 65% 62% 67% 72% Similar Similar Much higher Much higher Similar Higher Confidence in City government NA NA NA 75% 75% Similar NA NA NA NA Higher Acting in the best interest of Chanhassen NA NA NA 74% 76% Similar NA NA NA NA Higher Being honest NA NA NA 76% 79% Similar NA NA NA NA Higher Treating all residents fairly NA NA NA 74% 78% Similar NA NA NA NA Higher Services provided by the Federal Government 49% 46% 46% 44% 47% Similar Similar Similar Similar Similar Similar Table 4: Governance by Facet Percent rating positively (e.g., excellent/good) 2016 rating compared to 2013 Comparison to benchmark 2005 2007 2010 2013 2016 2005 2007 2010 2013 2016 Safety Police 80% 82% 87% 95% 88% Lower Similar Higher Much higher Higher Similar Fire 94% 92% 96% 98% 94% Similar Similar Higher Much higher Similar Similar Ambulance/EMS 90% 91% 95% 96% 94% Similar Similar Higher Much higher Similar Similar Crime prevention 77% 75% 90% 92% 89% Similar Higher Much higher Much higher Higher Higher Fire prevention 84% 83% 91% 93% 93% Similar Similar Higher Much higher Higher Higher The National Citizen Survey™ 5 Percent rating positively (e.g., excellent/good) 2016 rating compared to 2013 Comparison to benchmark 2005 2007 2010 2013 2016 2005 2007 2010 2013 2016 Animal control 71% 72% 77% 84% 79% Similar Similar Much higher Much higher Higher Higher Emergency preparedness NA NA 80% 82% 81% Similar NA NA Much higher Higher Higher Mobility Traffic enforcement 67% 71% 76% 81% 79% Similar Similar Much higher Much higher Higher Similar Street repair 44% 53% 58% 67% 67% Similar Similar Higher Much higher Higher Higher Street cleaning 68% 65% 78% 79% 80% Similar Similar Higher Much higher Higher Similar Street lighting 61% 66% 73% 77% 78% Similar Similar Higher Much higher Higher Higher Snow removal 78% 74% 81% 82% 86% Similar Higher Much higher Much higher Higher Higher Sidewalk maintenance 73% 76% 81% 82% 79% Similar Much higher Much higher Much higher Higher Higher Traffic signal timing 45% 52% 60% 68% 57% Lower Similar Higher Much higher Higher Similar Bus or transit services 63% 63% 65% 82% 78% Similar Similar Much higher Much higher Higher Much higher Natural Environment Garbage collection 87% 89% 93% 92% 89% Similar Similar Much higher Much higher Similar Similar Recycling 86% 84% 92% 92% 89% Similar Higher Much higher Much higher Similar Similar Yard waste pick-up 68% 68% 84% 81% 82% Similar Similar Similar Much higher Similar Similar Drinking water 51% 53% 70% 79% 78% Similar Much lower Much lower Higher Similar Similar Natural areas preservation NA NA 78% 79% 75% Similar NA NA Much higher Higher Similar Open space NA NA NA 80% 75% Similar NA NA NA Similar Similar Built Environment Storm drainage 74% 70% 82% 82% 82% Similar Higher Much higher Much higher Higher Higher Sewer services 78% 82% 86% 90% 93% Similar Similar Much higher Much higher Similar Higher Power utility NA NA NA 85% 88% Similar NA NA NA Similar Similar Utility billing NA NA NA 86% 83% Similar NA NA NA Similar Similar Land use, planning and zoning 50% 46% 64% 65% 66% Similar Similar Higher Much higher Higher Similar The National Citizen Survey™ 6 Percent rating positively (e.g., excellent/good) 2016 rating compared to 2013 Comparison to benchmark 2005 2007 2010 2013 2016 2005 2007 2010 2013 2016 Code enforcement 69% 70% 73% 75% 73% Similar Much higher Much higher Much higher Higher Higher Cable television 44% 46% 46% 48% 37% Lower Lower Lower Lower Similar Lower Economy Economic development 61% 64% 68% 74% 79% Similar Higher Much higher Much higher Higher Higher Recreation and Wellness City parks 92% 91% 96% 97% 94% Similar Much higher Much higher Much higher Higher Higher Recreation programs 84% 83% 90% 85% 82% Similar Similar Much higher Much higher Similar Similar Recreation centers 70% 68% 83% 84% 75% Lower Similar Similar Much higher Similar Similar Health services 82% 83% 86% 92% 91% Similar Higher Much higher Much higher Higher Higher Education and Enrichment Special events NA NA NA 83% 85% Similar NA NA NA Similar Higher Public libraries 91% 91% 94% 96% 94% Similar Similar Much higher Much higher Higher Higher Community Engagement Public information 73% 76% 86% 85% 85% Similar Similar Much higher Much higher Higher Higher Table 5: Participation General Percent rating positively (e.g., always/sometimes, more than once a month, yes) 2016 rating compared to 2013 Comparison to benchmark 2005 2007 2010 2013 2016 2005 2007 2010 2013 2016 Sense of community 67% 70% 80% 77% 80% Similar Similar Much higher Much higher Higher Higher Recommend Chanhassen NA NA 98% 97% 97% Similar NA NA Much higher Higher Higher Remain in Chanhassen NA NA 93% 95% 93% Similar NA NA Much higher Higher Similar Contacted Chanhassen employees 57% 52% 48% 41% 44% Similar NA NA Much lower Similar Similar Table 6: Participation by Facet Percent rating positively (e.g., always/sometimes, more than once a month, yes) 2016 rating compared to 2013 Comparison to benchmark 2005 2007 2010 2013 2016 2005 2007 2010 2013 2016 Safety Did NOT report a crime NA NA NA 86% 87% Similar NA NA NA NA Similar Was NOT the victim of a crime 92% 95% 97% 94% 94% Similar NA NA Much higher Similar Similar The National Citizen Survey™ 7 Percent rating positively (e.g., always/sometimes, more than once a month, yes) 2016 rating compared to 2013 Comparison to benchmark 2005 2007 2010 2013 2016 2005 2007 2010 2013 2016 Mobility Used public transportation instead of driving NA NA NA 26% 23% Similar NA NA NA NA Similar Carpooled instead of driving alone NA NA NA 38% 44% Higher NA NA NA NA Similar Walked or biked instead of driving NA NA NA 60% 65% Similar NA NA NA NA Similar Natural Environment Conserved water NA NA NA NA 78% NA NA NA NA NA Similar Recycled at home 95% 94% 98% 96% 98% Similar NA NA Much higher Higher Higher Built Environment Did NOT observe a code violation NA NA NA 80% 77% Similar NA NA NA NA Much higher NOT under housing cost stress NA NA 73% 76% 78% Similar NA NA Much higher Higher Similar Economy Purchased goods or services in Chanhassen NA NA NA 98% 97% Similar NA NA NA NA Similar Economy will have positive impact on income 25% 28% 20% 28% 34% Higher NA NA Higher Similar Similar Work in Chanhassen NA NA NA 28% 27% Similar NA NA NA NA Lower Recreation and Wellness Used Chanhassen recreation centers 62% 63% 57% 59% 54% Similar NA NA Similar Similar Similar Visited a City park 93% 93% 90% 91% 93% Similar NA NA Higher Similar Higher Ate 5 portions of fruits and vegetables NA NA NA 88% 86% Similar NA NA NA NA Similar Participated in moderate or vigorous physical activity NA NA NA 89% 90% Similar NA NA NA NA Similar In very good to excellent health NA NA NA 78% 83% Similar NA NA NA NA Similar Education and Enrichment Used Chanhassen public libraries 82% 86% 81% 77% 72% Similar NA NA Much higher Similar Similar Participated in religious or spiritual activities NA NA 50% 53% 44% Lower NA NA Similar Similar Similar Attended a City-sponsored event NA NA NA 61% 64% Similar NA NA NA NA Higher Community Engagement Campaigned for an issue, cause or candidate NA NA NA 15% 14% Similar NA NA NA NA Similar Contacted Chanhassen elected officials NA NA NA 15% 15% Similar NA NA NA NA Similar Volunteered 40% 41% 36% 40% 34% Lower NA NA Much lower Similar Similar Participated in a club NA NA 22% 25% 23% Similar NA NA Much lower Similar Similar The National Citizen Survey™ 8 Percent rating positively (e.g., always/sometimes, more than once a month, yes) 2016 rating compared to 2013 Comparison to benchmark 2005 2007 2010 2013 2016 2005 2007 2010 2013 2016 Talked to or visited with neighbors NA NA NA NA 96% NA NA NA NA NA Similar Done a favor for a neighbor NA NA NA NA 86% NA NA NA NA NA Similar Attended a local public meeting 30% 28% 18% 17% 21% Similar NA NA Much lower Similar Similar Watched a local public meeting 39% 40% 22% 18% 10% Lower NA NA Much lower Lower Lower Read or watched local news NA NA NA 90% 85% Similar NA NA NA NA Similar Voted in local elections 93% 87% 87% 93% 88% Similar NA NA Much higher Higher Similar