A-3. Attachment 2. The NCS Dashboard Summary of Findings-Chanhassen 2016
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Chanhassen, MN
Dashboard Summary of Findings
2016
1
Summary
The National Citizen Survey™ (The NCS™) is a collaborative effort between National Research Center, Inc. (NRC)
and the International City/County Management Association (ICMA). The survey and its administration are
standardized to assure high quality research methods and directly comparable results across The NCS
communities. The NCS captures residents’ opinions within the three pillars of a community (Community
Characteristics, Governance and Participation) across eight central facets of community (Safety, Mobility, Natural
Environment, Built Environment, Economy, Recreation and Wellness, Education and Enrichment and
Community Engagement). This report summarizes Chanhassen’s performance in the eight facets of community
livability with the “General” rating as a summary of results from the overarching questions not shown within any
of the eight facets. The “Overall” represents the community pillar in its entirety (the eight facets and general).
By summarizing resident ratings across the eight facets and three pillars of a livable community, a picture of
Chanhassen’s community livability emerges. Below, the color of each community facet summarizes how residents
rated each of the pillars that support it – Community Characteristics, Governance and Participation. When most
ratings were higher than the benchmark, the color is the darkest shade; when most ratings were lower than the
benchmark, the color is the lightest shade. A mix of ratings (higher and lower than the benchmark) results in a
color between the extremes.
A majority of aspects within the pillars of Community Characteristics and Governance received ratings that were
higher than ratings seen in other communities nationwide. Within Community Characteristics, every facet (with
the exception of Community Engagement) was rated higher than the national benchmarks. Ratings within
Governance were especially strong in the facets of Safety, Mobility, Economy, Recreation and Wellness, Education
and Enrichment and Community Engagement. Levels of Participation in Chanhassen were generally similar to
levels seen in comparison communities; however, rates of participation in Built Environment and Natural
Environment were higher in Chanhassen than in other communities across the country.
Figure 1: Dashboard Summary
Community Characteristics Governance Participation
Higher Similar Lower Higher Similar Lower Higher Similar Lower
Overall 38 14 0 25 20 1 6 26 2
General 6 1 0 1 2 0 1 2 0
Safety 2 1 0 4 3 0 0 2 0
Mobility 8 0 0 5 3 0 0 3 0
Natural Environment 3 0 0 0 6 0 1 1 0
Built Environment 4 1 0 3 3 1 1 1 0
Economy 4 4 0 1 0 0 0 2 1 Recreation and Wellness 7 0 0 2 2 0 1 4 0
Education and Enrichment 3 3 0 2 0 0 1 2 0
Community Engagement 1 4 0 7 1 0 1 9 1
Legend
Higher
Similar
Lower
The National Citizen Survey™
Legend
↑↑ Much higher ↑ Higher ↔ Similar ↓ Lower ↓↓ Much lower * Not available
2
Figure 2: Detailed Dashboard
Community Characteristics Trend Benchmark Percent
positive Governance Trend Benchmark Percent
positive Participation Trend Benchmark Percent
positive
Ge
n
e
r
a
l
Overall appearance ↔ ↑ 93% Customer service ↔ ↔ 89% Recommend Chanhassen ↔ ↑ 97%
Overall quality of life ↔ ↑ 96% Services provided by Chanhassen
↔ ↑ 90% Remain in Chanhassen ↔ ↔ 93%
Place to retire ↔ ↔ 74% Services provided by the
Federal Government
↔ ↔ 47% Contacted Chanhassen
employees
↔ ↔ 44%
Place to raise children ↔ ↑↑ 98% Place to live ↔ ↑ 97%
Neighborhood ↔ ↑ 96%
Overall image ↔ ↑↑ 95%
Sa
f
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t
y
Overall feeling of safety ↔ ↑ 97% Police ↓ ↔ 88% Was NOT the victim of a crime ↑ ↔ 94%
Safe in neighborhood ↔ ↔ 99% Crime prevention ↔ ↑ 89% Did NOT report a crime ↔ ↔ 87%
Safe downtown/commercial
area
↔ ↑ 99% Fire ↔ ↔ 94%
Fire prevention ↔ ↑ 93%
Ambulance/EMS ↔ ↔ 94%
Emergency preparedness ↔ ↑ 81% Animal control ↔ ↑ 79%
Mo
b
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l
i
t
y
Traffic flow ↔ ↑↑ 81% Police ↓ ↔ 88% Carpooled instead of driving
alone
↑ ↔ 44%
Travel by car ↔ ↑↑ 90% Crime prevention ↔ ↑ 89% Walked or biked instead of driving
↔ ↔ 65%
Travel by bicycle ↔ ↑↑ 83% Fire ↔ ↔ 94% Used public transportation
instead of driving
↓ ↔ 23%
Ease of walking ↔ ↑ 85% Fire prevention ↔ ↑ 93%
Travel by public transportation ↓ ↑ 59% Ambulance/EMS ↔ ↔ 94%
Overall ease travel ↔ ↑ 90% Emergency preparedness ↔ ↑ 81% Public parking ↔ ↑↑ 88% Animal control ↔ ↑ 79%
Paths and walking trails ↔ ↑↑ 90% Police ↓ ↔ 88%
Na
t
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a
l
En
v
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o
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Overall natural environment ↔ ↑ 95% Garbage collection ↔ ↔ 89% Recycled at home ↔ ↑ 98%
Air quality ↔ ↑ 97% Recycling ↔ ↔ 89% Conserved water * ↔ 78%
Cleanliness ↔ ↑↑ 96% Yard waste pick-up ↔ ↔ 82%
Drinking water ↔ ↔ 78%
Open space ↔ ↔ 75%
Natural areas preservation ↔ ↔ 75%
Bu
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New development in
Chanhassen
↔ ↔ 69% Sewer services ↔ ↑ 93% NOT experiencing housing
cost stress
↑ ↔ 78%
Affordable quality housing ↔ ↑ 61% Storm drainage ↔ ↑ 82% Did NOT observe a code
violation
↔ ↑↑ 77%
Housing options ↔ ↑ 74% Power utility ↔ ↔ 88%
Overall built environment ↔ ↑ 82% Utility billing ↔ ↔ 83%
Public places ↔ ↑ 83% Land use, planning and zoning
↔ ↔ 66%
Code enforcement ↔ ↑ 73%
Cable television ↓ ↓ 37%
The National Citizen Survey™
Legend
↑↑ Much higher ↑ Higher ↔ Similar ↓ Lower ↓↓ Much lower * Not available
3
Community Characteristics Trend Benchmark Percent positive Governance Trend Benchmark Percent positive Participation Trend Benchmark Percent positive
Ec
o
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o
m
y
Overall economic health ↔ ↑↑ 94% Economic development ↔ ↑ 79% Economy will have positive
impact on income
↑ ↔ 34%
Shopping opportunities ↔ ↔ 54% Purchased goods or services in Chanhassen
↔ ↔ 97%
Employment opportunities ↑ ↑↑ 68% Work in Chanhassen ↔ ↓ 27%
Place to visit ↔ ↔ 79%
Cost of living ↑ ↑ 61%
Vibrant downtown/commercial area
↔ ↔ 53%
Place to work ↔ ↑ 82%
Business and services ↔ ↔ 73%
Re
c
r
e
a
t
i
o
n
a
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d
W
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Fitness opportunities ↔ ↑ 88% City parks ↔ ↑ 94% In very good to excellent health ↔ ↔ 83%
Recreational opportunities ↔ ↑ 87% Recreation centers ↓ ↔ 75% Used Chanhassen recreation centers
↔ ↔ 54%
Health care ↔ ↑ 88% Recreation programs ↔ ↔ 82% Visited a City park ↔ ↑ 93%
Food ↔ ↑ 78% Health services ↔ ↑ 91% Ate 5 portions of fruits and
vegetables
↔ ↔ 86%
Mental health care ↓ ↑↑ 71% Participated in moderate or vigorous physical activity
↔ ↔ 90%
Health and wellness ↔ ↑ 90%
Preventive health services ↔ ↑ 89%
Ed
u
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i
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d
En
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h
m
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K-12 education ↔ ↑ 94% Public libraries ↔ ↑ 94% Used Chanhassen public libraries ↔ ↔ 72%
Cultural/arts/music activities ↔ ↔ 67% Special events ↔ ↑ 85% Participated in religious or spiritual activities
↓ ↔ 44%
Child care/preschool ↔ ↑ 79% Attended a City-sponsored event ↔ ↑ 64%
Religious or spiritual events and
activities
↔ ↔ 85%
Adult education ↔ ↔ 73%
Overall education and enrichment
↔ ↑ 88%
Co
m
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i
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E
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a
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Opportunities to participate in
community matters
↔ ↔ 75% Public information ↔ ↑ 85% Sense of community ↔ ↑ 80%
Opportunities to volunteer ↔ ↔ 75% Overall direction ↔ ↑ 77% Voted in local elections ↔ ↔ 88% Openness and acceptance ↔ ↔ 64% Value of services for taxes
paid
↔ ↔ 71% Talked to or visited with
neighbors
* ↔ 96%
Social events and activities ↔ ↔ 75% Welcoming citizen involvement
↔ ↑ 72% Attended a local public meeting ↔ ↔ 21%
Neighborliness ↔ ↑ 80% Confidence in City
government
↔ ↑ 75% Watched a local public meeting ↓ ↓ 10%
Acting in the best interest of Chanhassen
↔ ↑ 76% Volunteered ↓ ↔ 34%
Being honest ↔ ↑ 79% Participated in a club ↔ ↔ 23%
Treating all residents fairly ↔ ↑ 78% Campaigned for an issue, cause or candidate
↔ ↔ 14%
Contacted Chanhassen elected
officials
↔ ↔ 15%
Read or watched local news ↔ ↔ 85%
Done a favor for a neighbor * ↔ 86%