96-63 CITY OF CHANHASSEN
CARVER AND HENNEPIN COUNTIES, MINNESOTA
DATE: July 22~ 1996
RESOLUTION NO:
96-63
MOTION BY: Dockendorf
SECONDED BY:
Berquist
A RESOLUTION REQUESTING TRIAX TO PROVIDE
CUSTOMER SERVICE INFORMATION
WHEREAS, the City of Chanhassen, Minnesota ("City") is charged with the obligation to
enforce the Cable Television Franchise by and between the City and Triax Midwest Associates,
L.P. ("Triax"); and
WHEREAS, the City has received complaints from residents within the City who are also
cable television subscribers regarding the service provided by Triax; and
WHEREAS, the Federal Communications Commission ("FCC") has adopted customer
service obligations outlined in 47 C.F.R. Section 76.309; and
WHEREAS, franchising authorities across the country are charged with enforcement of the
FCC's customer service obligation should they so desire; and
WHEREAS, in order to require Triax to comply with the FCC;s customer service
obligations, the FCC requires that the City provide Triax 90 days advance written notice of the
City's intent to enforce the FCC's customer service obligations; and
WHEREAS, based on the complaints and other information reviewed by the City, the City
has determined a need to enforce the FCC's customer service obligations.
NOW, THEREFORE, BE IT RESOLVED, that the City of Chanhassen, Minnesota
hereby resolves as follows:
The City shall enforce the FCC's customer service obligations found at 47 C.F.R.
Section 76.209.
,
The City staff is hereby directed to forward to Triax a written notification letter
providing Triax with 90 days advance written notice of the City's intention to
enforce the FCC's customer service obligations.
.
The City shall review Triax's compliance with the FCC's customer service
obligations so that the FCC's customer service obligations can be correctly
implemented and enforced.
Passed and adopted by the Chanhassen City Council this 22nd day of July, 1996.