B Police Contract Benchmarks
CITY OF
CHANHASSEN
7700 Market Boulevard
PO Box 147
Chanhassen, MN 55317
Administration
Phone: 952.227.1100
Fax: 952.227.1110
Building Inspections
Phone: 952.227.1180
Fax: 952.227.1190
Engineering
Phone: 952.227.1160
Fax: 952.227.1170
Finance
Phone: 952.227.1140
Fax: 952.227.1110
Park & Recreation
Phone: 952.227.1120
Fax: 952.227.1110
Recreation Center
2310 Coulter Boulevard
Phone: 952.227.1400
Fax: 952.227.1404
Planning &
Natural Resources
Phone: 952.227.1130
Fax: 952.227.1110
Public Works
1591 Park Road
Phone: 952.227.1300
Fax: 952.227.1310
Senior Center
Phone: 952.227.1125
Fax: 952.227.1110
Web Site
www.ci.chanhassen.mn.us
L
MEMORANDUM
TO:
Todd Gerhardt, City Manager
FROM:
Justin Miller, Assistant City Manager0" po-
6~'
March 13, 2006
DATE:
RE:
Key Financial Strategies - Police Contract Benchmarks
BACKGROUND
One of the items identified as a priority in this year's Key Financial
Strategies/Strategic Planning process was the establishment of benchmarks for
evaluating the police contract with Carver County. Below are comparisons from
2003-2005 in areas that the Carver County Sheriff's Office keeps track of.
Criminal Service Calls
2005 2004 2003
Assault 65 51 37
Burglary 57 53 52
Drug Violation 52 28 34
Homicide 0 0 0
Misc. Criminal 106 152 145
Property Damage 222 290 334
Robbery 0 3 2
Sex Crime 6 10 15
All Theft* 420 500 528
Traffic Alcohol** 86 201 149
Total Criminal 1,014 1,288 1,296
Calls for Service
*
This includes theft related (identity theft, credit card, bad checks, etc.)
which jumped from 23 in 2004 to 79 in 2005
Reporting changed from 2004 to 2005. Previously included reports of
possible drunk drivers, now includes only actual arrests
**
Non-Criminal Service Calls
(Includes 35 categories such as auto accidents, motorist assistance, medical,
snowmobile, boat and water, traffic, missing persons, unlocking vehicles, etc.)
2005 2004 2003
12,650 11,565 10,742
The City of Chanhassen · A growing community with clean lakes, quality schools, a charming downtown, thriving businesses, winding trails, and beautiful parks. A great place to live, work, and play.
G:\ADMIN\JM\Public Safety\Benchmark staff report.doc
Traffic Accidents and Enforcement
2005 2004 2003
Property Damage 625 590 565
Accidents
Personal Injury 82 86 103
Accidents
Fatalities 3 0 3
Total Accidents 710 676 671
Enforcement - 3,220 2,234 2,223
Total Citations
Chanhassen Share of Fine Revenues (Prosecuted Cases)
2005* 2004* 2003
$92,515 $52,849 $29,601
*
Beginning in 2004, the City began using Campbell Knutson, P.A. for
prosecution services. In years 2003 and before, the city received 1/3 of
fine revenue, with the state and county receiving the other 2/3. Under the
contract with Campbell Knutson, the City now receives 2/3 of fine
revenues. 2004 and 2005 payments to Campbell Knutson for prosecution
services were roughly $20,000/year.
One recommendation of the public safety study completed last year by Ehlers and
Associates was to begin a formal customer service feedback process. In February
2006, staff began sending customer service surveys to randomly selected
recipients of our public safety services. A copy of the survey is attached to this
report. It is still too early to gather any meaningful data from the surveys that
have been returned, but staff anticipates providing the City Council and Carver
County Sheriff's Office a full report once enough responses are submitted.
Staff believes that by monitoring the data detailed above that we will be able to
ensure that the City of Chanhassen continues to receive quality law enforcement
services from the Carver County Sheriff's Office. Sheriff Bud Olson and
Sergeant Jim Olson plan to attend the March 20th work session to further discuss
any issues the council may have.
G:\ADMIN\JM\Public Safety\Benchmark staff report.doc
Dear Public Safety Customer:
City of Chanhassen
Public Safety
Customer Feedback Questionnaire
In order to provide the best possible service to our
customers - the residents, visitors, and businesses
of Chanhassen - we are requesting your feedback
on how we served you. You recently had contact
with one or more employees from the Carver
County Sheriff's Office or City of Chanhassen
staff. Please take a moment to complete this
questionnaire. Your input will be valuable in
helping us maintain high quality public safety
services. To return the questionnaire, simply
refold this mailer, tape it closed, and return it to
the address shown. Thank you!
1) For each of the following statements, please indicate whether you strongly agree,
somewhat agree, somewhat disagree, or strongly disagree by circling the appropriate letter(s) to
the right.
Strongl y Somewhat Somewhat Strongly Not
Agree Agree Disagree Disagree Applicable
A. I received prompt service. SA A D SD NA
B. The employee(s) were courteous. SA A D SD NA
c. The employee(s) were SA A D SD NA
knowledgeable and competent.
D. The employee(s) seemed SA A D SD NA
interested in providing me with
quality service.
E. My request or case received SA A D SD NA
adequate follow-up.
F. Overall, I was satisfied with the SA A D SD NA
quality of service I received.
2) If you were dissatisfied with any of the above items, please tell us why:
3) If there was one thing you could change about how we served you, what would it be?
4) Please tell us the name of any staff who did a particularly good or unsatisfactory job:
5) Do you have any additional comments or suggestions?
City of Chanhassen
P.O. Box 147
Chanhassen, MN 55317
City of Chanhassen
Attn: Assistant City Manager
P.O. Box 147
Chanhassen, MN 55317
Continued from other side
6) Was some kind of enforcement action taken against you (for example, a citation or an order to
correct a code violation)? Yes No
7) I am a .. ._Chanhassen resident _Nonresident _Local business person or contractor
D Check this box if you would like someone to contact you as a follow-up to concerns you have
raised in the questionnaire. Please include your name and daytime phone number.
Name:
Phone Number: