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2. Update on Franchise Renewal, Triax Cablevision C ITV OF CHANHASSEN ;2. "- 690 COULTER DRIVE. P.O. BOX 147. CHANHASSEN, MINNESOTA 55317 (612) 937-1900 . FAX (612) 937-5739 FJ~ - ;:533.3 TO: Mayor and City Council 4lv~ /J1 &"'- iJ C, . Don Ashworth, City Manager yA\ t.:. ~4J jt-l t\~ 320 - S-]l~ -3S-08' JX 9 - & (, R' e~JIJ- ~ec,'rl;l;w, MEMORANDUM FROM: DATE: December 2, 1997 f CL..C (!.. ~ ~~.1 c.".,.,.... ~LC,o::I..,...; ~ tftAL ; N IIJ-w"v.o:k SUBJ: Update on Franchise Renewal, Triax Cablevision Interpreting Federal Communications Commission (FCC) regulations/rulings, preparation of franchise documents, and completing the various filings required by the FCC all represent specialty attorney services. I only know of three firms in the State of Minnesota that specialize in this field and I continue to be very happy with our selection of Brian Grogan of Moss and Barnett. Brian did an excellent job of presenting where the city currently is in the process of Triax Cablevision franchise renewal, as well as the process which will need to be followed (see attached memorandum). I have asked Triax to begin this item with a presentation as to what physical and monetary commitments they are willing to make if we can achieve a renewed franchise. The presentation should include a physical map showing those areas of the community where fiber will be buried, sonic ring locations, and how this will improve service levels; total dollars that will be committed to Chanhassen; as well as to what services could eventually be provided through their lines. I have also asked Dave MacKenzie to be present Monday evening. Mr. MacKenzie is an expert in the area of telecommunications and was used by the city to review the technological standards that were being proposed by Triax and to provide advice as to whether their proposal was in keeping with current technology. Mr. MacKenzie will be present to answer council questions following Triax's presentation. The second portion of this item is proposed to be a review by Brian Grogan as to where we legally stand in the franchise process and to answer city council questions in regards to the franchise itself (Wayzata's examples attached). At the end of this item, I would hope that a short discussion would occur to finalize the credits that should be offered from Triax back to Chanhassen customers for outages occurring this past summer. No action is required; however, Monday evening should be an excellent opportunity to have the city council provide feedback to both Brian and myself as to whether we are on the right track in regards to franchise renewal. g: \mgr\triaxfranc hiserenew .doc Lake Minnetonka, MN System Upgrade Overview The need for an enhanced network Triax' system currently serving the area, while still functional, is operating near its designed channel capacity. In order to respond to requests for additional services from our customers, it is necessary to increase the available capacity of the system. Beyond traditional cable television video service, there are a host of other services that can be supported by an upgraded network. High speed data, Internet access, cost- effective telecommunications across the network, and even telephony can be implemented according to the needs of the communities served. Along with the potential for increasing the number of services supported by the network, increased reliability and picture quality will be major priorities. Individual communities can be isolated on the network so that unexpected outages in one area do not affect several other areas, as is the case in many conventional coaxial cable television systems The same techniques that allow additional signals to be carried, and keep service interruptions to a minimum, provide an added benefit of improving the quality of pictures seen by our customers. In every coaxial cable television system, picture quality is degraded as the signal moves further out into the system, passing through amplifier after amplifier. In an upgraded network, there are significantly less amplifiers between the origination site and the customer, resulting in better picture quality regardless of where the customer may be in the system. What the new network will look like The proposed upgraded HFC (hybrid fiber/coax) network will be designed to operate with a bandwidth of5MHz to 750MHz, with 50MHz to 550MHz being allocated for 77 conventional analog channels. The remaining upper 200MHz of bandwidth will be reserved for compressed digital signals Through the use of digital compression, as many as 12 channels can be carried in the same space as one analog channel. The result is a large number of available channels, with plenty of additional capacity for future needs. The network will be capable of not only sending signals out to customers, but returning signals back to the origination site from anywhere in the system, as well This "return" capability utilizes spectrum from 5MHz to 40MHz, and will be activated on both the coaxial and optical systems. The return system can be used to transmit both data and video, and may be used for insertion of locally-originated programming, monitoring of certain key components in the network, and transmission of data from set-top terminals used for pay-per-view and other customer services. 1 Fiber optic transmitters, cable, and optical receivers will be used to transport the signals from the origination site, to at least one receiving location, or "node", in each community. There will be a maximum of 500 homes served from each node, which is an accepted industry standard used when considering implementation of future services. This separation of communities on the optical network allows for "narrowcasting" or the distribution of certain specialized kinds of programming to communities that have an interest. For example, one community would not have to receive the local programs originated by a distant community. After each node, the number of active electronics, or amplifiers, would be reduced to the minimum required to reach the limits of the community, while still maintaining measurable picture quality better than current FCC requirements "Standby" power supplies will automatically provide battery power to the coaxial system for several hours in the event of a commercial power interruption. The batteries are automatically recharged after power is restored. Each customer will use an "addressable" set-top terminal to access programming carried on the network. Special programming, such as "impulse pay-per-view" will be available simply by pressing a button to authorize the purchase Fiber optics and coaxial plant in the network The optical transmission system will be the backbone of the new network, providing the primary means of moving signals from the origination site out to each community. At the origination site, all the programming to be carried on the system will be converted to optical signals, and transmitted out into the system by a network of fiber optic cables The combination of optical transmitters and cables allow more reliable, higher-quality pictures to be received in each community. Earlier means of transmission, involving many miles of metal-sheathed coaxial cable, and cascades of amplifiers, created the potential for service interruptions anywhere along the transmission route. A problem appearing at one point mid-way into the system affected all customers beyond that point. Power outages, lightning storms, isolated outages, vandalism, and isolated equipment failure will have much less of an effect on the new network than on the coaxial system in the past. In each community, at least one optical node will be placed, to convert the optical signal back into the normal signals used in the coaxial system. Each node will serve a maximum of 500 homes via coaxial cable This limitation on node size insures that the more reliable optical plant is as large as possible, and that coaxial electronics are kept to the minimum required to deliver a good-quality picture to all customers The optical network will provide 6 individual fibers to each node location. Although it currently requires only one of these fibers to provide all the programming required by the network, extra fibers are included for return transmission, and any special or future requirements, on an as-needed basis. 2 The coaxial portion of the plant will begin at the node itself, where signals will be distributed over a short coax network, consisting of modern, high-quality network amplifiers. These amplifiers are specifically designed for use in HFC networks, and incorporate return-transmission capability, surge protection, and remote monitoring capability. Since most of the currently existing coaxial cable is still serviceable and electrically sound, it will be reused along most of the coaxial portion of the network. Reuse of the cable will, in many cases, eliminate the need for construction in residential areas, causing fewer upgrade construction issues All of the electronic components in the existing coaxial system will be replaced with new 750MHz devices This insures a complete 750MHz network, and provides a simpler construction solution should any future upgrade work be required. The upgrade process There will be a considerable amount of work required to upgrade the entire existing system to the new network. Since the upgrade work will be performed on an already- active system, care must be taken to keep customers and communities well-informed, and service interruptions to a minimum. The first step will be to install the fiber optic network alongside the existing coaxial system. Normally, this work does not affect the operation of the existing system. In areas where the cables are already carried on utility poles, the new fiber will be attached to the existing cables In areas where existing cables are underground, additional construction will be required to install the new fiber optic cables. Any new coaxial cable required by the network design, in the path of the fiber optic cable, will be installed at the same time Once the fiber "backbone" is in place, the optical receivers are installed. The optical system is then activated and tested. When testing of the optical network is complete, then the upgrading of the coaxial plant in each community can begin. When the coaxial plant is upgraded, each existing amplifier and distribution device are removed, and replaced with a newer, 750MHz device. The new equipment is activated, and any customers served from that equipment are switched to the new equipment. This process begins at the node, branching out through each leg of the coaxial plant. It is this portion of the upgrade that causes several brief interruptions in service. As the upgrade crews move further out into the coaxial system, fewer and fewer customers experience the interruptions in service. When the upgrade of a node is finally complete, all customers served from that node are now receiving service from the new network. After the primary upgrade of each node is complete, installation upgrade crews sweep through the same area, inspecting each ofthe service lines that connect customers' homes to the distribution system. Connections are checked, updated splitting equipment is 3 installed if necessary, and in some cases, the entire line is replaced. At this point, the upgrade of that node is complete, and work moves on to the next node area. Community access and use of the network The upgraded network will allow for individual communities to produce their own local programming, and place it on an available channel on the system. Normally, one site in a community is designated as a "studio" where local programs are taped for later broadcast, or transmitted "live" over the system. It is also possible for the community to originate informational services, such as public service messaging, school information, or other items of community interest. The video feed from the community would be inserted on the network on a special channel, and transmitted via the return system - through the coaxial network back to the node, and transmitted optically from the node back to the origination site. From there, the signal would be reprocessed and retransmitted back through the normal network, available to customers Since each of the nodes are community-based, it is possible to allow communities transmit their own programming to only the residents of that community, if they desire. The addressable converter system The "addressable set-top terminals" used in the network are computer-controlled "smart" converters To the customers, they function very much the same as the normal converters they are accustomed to. In reality, they are very sophisticated computer terminals that allow for the processing of programming information both to and from the customer The converter system is controlled by a master computer connected to Triax' billing system. The master computer is then connected to the network, by either a direct connection or a satellite link. Information regarding the operation of each one of the converters is continually transmitted over the network, and received by the converters. If a customer calls one of our service centers, and orders HBO, the information regarding the change in services is keyed into the billing system. Since the billing system and master computer are connected, information about that transaction is immediately transmitted to the network, and the customers converter receives immediate authorization to receive HBO The entire process takes just a few seconds, and the customer has immediate access to the programming that was ordered, without the need to wait for a visit from a service technician. Services can be added, changed, or removed in the same manner Additionally, customers will have access to multiple channels of "impulse pay-per-view" This is one of the most popular features of the converter. The "impulse" feature takes advantage of the return system on the network, allowing a request for a pay-per-view event to be processed immediately. The customer simply tunes to the channel desired, 4 and presses a button to purchase the program. There is no need to make a phone call, and no order to place in advance The addressable converters are equipped with several self-diagnostic and security features. If the converter is not functioning properly, it will display a diagnostic code for troubleshooting. The master computer communicates with each converter at regular intervals, and can alert service personnel if a problem is found. There are signal security safeguards built into each converter, to prevent unauthorized tampering. The converter recognizes its "home" network, and will not function properly if removed without authorization. Potential for future expansion The upgraded network is completely expandable, due to its fiber optic backbone. The optical system incorporates extra fibers that run to each node, along with additional extra fibers along main routes. As communities grow, there will be capacity available to serve their residents. 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"0 c: co TRIA>< 'Ir CABLEVISION 1504 2nd St. S.E., P.O. Box 110, Waseca, MN 56093 507/835.5975 FAX 507.835.4567 December 2, 1997 Mr. Don Ashworth City Manager City of Chanhassen POBox 147 Chanhassen, MN 55317-0147 Dear Mr. Ashworth: Triax Cablevision would like to finalize its proposal to issue a 20% credit to all subscribers associated with the attached street listing; a final listing is attached for your review. Also, attached is a brief narrative overview of Triax Cablevision's proposed system upgrade/rebuild plans for the City of Chanhassen. We currently have field personnel completing all the necessary field survey work, and therefore, I am not able to provide you with the specific design mapping and total cost estimate This portion of the project will be finalized in the months ahead and will be presented for your review at a later date. Mr Ashworth, I look forward to meeting with you and the Members of City Council on December 8, 1998, to discuss this information in greater detail. In the meantime, if I can answer any questions, please feel free to contact me at (507) 835-5975. Sincerely, tMf~ Paul R. Pecora Regional Manager cc Ms. Jane Bremer Mr Brian Grogan Mission Hills Subdivision Mission Hills Drive/Court/Lane Mission Hills Way W. Mission Hills Way E Marshland Trail Frisco Court Mayfield Court Tigua Lane Monk Court Rice Court Blackbird Court Heartland Court 300 Block to 900 Block of 86th St. Chanhassen Hills Subdivision Chanhassen Hills Drive S Chanhassen Hills Drive N. Mary Jane Circle Lake Susan Court Lake Susan Drive Barbara Court Oak Side Circle Lyman Court Commerce Drive Spoonbill Circle Mallard Court Kingfisher Court Audubon Road 7900 to 9000 Block of Great Plains Blvd. Lake Susan Hills Subdivision Essex Road Suffolk Drive Lake Susan Hills Drive West Lake Court West Lake Drive Dove Court Drake Court Egret Court Pelican Court Powers Place Tern Court Flamingo Drive Merganser Court Thrush Court Ibis Court Bluebill Trial Osprey Lane Heron Drive Swan Court Bittern Court Kurvers Point Subdivision Willow View Cove Kurvers Point Rd. Twin Maple Lane Basswood Circle Alisa Lane Alisa Court Lake Drive West Ridgetrail North Ridgetrail South Valley View Valley View Court Valley View Place Sunridge Trail Valley Ridge Trail LAW OFFICES BRIAN T. GROGAN ~612) 347-0340 E-MAIL.GroganB@moss-bamett.com MOSS & BARNETT A PROFESSIONAL ASSOCIATION 4800 NORWEST CENTER 90 SOUTH SEVENTH STREET MINNEAPOLIS, MINNESOTA 55402-4129 TELEPHONE (612) 347-0300 FACSIMILE (612) 339-6686 November 14, 1997 Mr. Don Ashworth City Manager City of Chanhassen 690 Coulter Drive P.O. Box 147 Chanhassen, MN 55317 Mr. Edward Shukle City Manager City of Mound 5341 Maywood Road Mound,MN 55364-1687 Mr. Bruce Eisenhauer City Administrator City ofWaconia 109 South Elm Street Waconia, MN 55387 Re: Model Franchise Documentation Dear Gentlemen: I have enclosed herewith further revised franchise documents which have been prepared as a result of extensive negotiations between Triax and the City of Wayzata. I anticipate that these documents will be near completion in the next couple of weeks, at which time we should be in a position to move forward to tailor these documents for your communities. As soon as I have final franchise documents for your review and consideration, I will forward them on to you. Please recognize that agreements reached by Triax and the City ofWayzata are, obviously, not binding on your communities and all issues will be open and subject to negotiation as we proceed with the renewal process in each of your respective communities. However, the Wayzata documents should provide us with a solid foundation to move forward with negotiations inasmuch as many of the legal issues will have already been addressed. If you should have any immediate questions, please feel free to contact me. Very truly yours, MOSS & BARNETT, A Professional Association D:;::'("!>""";HI"":"Q n l.~ ....' to:. ,'. 1"'- i . 73~ Brian T. Grogan '"n' . 1 7 'g" 97 :'~t) V I (' J ~ ~' \.: r- i i.~ l. i i \ '" ~ L:' '. BTG/trc cc: Mr. Paul Pecora (w/o Enclosures) Ms. Jane Bremer (w/o Enclosures) Mr. David Frischmon (w/o Enclosures) 144414/33F$01 LDOC LAW OFFICES BRIAN T. GROGAN (612) 347-0340 E-MAIL.GroganB@moss-bamett.com MOSS & BARNETT A PROFESSIONAL AsSOCIATION 4800 NORWEST CENTER 90 SOUTH SEVENTH STREET MINNEAPOLIS, MINNESOTA 55402-4129 TELEPHONE (6121 347-0300 FACSIMILE (612) 339-6686 October 31, 1997 VIA FACSIMILE Mr. Don Ashworth Cit:r.Manager 690 Coulter Drive P.O. Box 147 Chanhassen, MN 55317 Re: Franchise Renewal Dear Don: , I wanted to provide you with an update regarding my ongoing negotiations with Triax for renewal of several of their cable television systems in the southwestern metropolitan area. As you know, in addition to your City, I am representing Mound, Waconia and Wayzata, who are all facing franchise renewal requests from Triax. At the present time, I have been working most aggressively with the City ofWayzata to address Triax's franchise renewal request. Dave Frischmon ofWayzata and myself have conducted numerous negotiation sessions with both Paul Pecora and Jane Bremer representing Triax. The focus of our negotiations has been on two model franchise documents which I had originally presented to all four of the communities. The first document is the Cable Television Regulatory Ordinance which each city will adopt as part of their local code and which will govern all cable television operators seeking to provide service within your community. In other words, to the extent a competitor comes into the market and attempts to provide cable television services in Chanhassen, this Regulatory Ordinance will govern this competitor in a manner consistent with the city's regulation of Triax. The Regulatory Ordinance addresses the more standard operating issues such as technical standards, customer service standards, indemnification and insurance, procedure to obtain a franchise and other related matters. The second document which I am negotiating with Triax is the Cable Television Franchise Agreement. This document will address the unique relationship between each giveIl....,., :~Q city and Triax. In the case of Chanhassen, it will contain issues regarding system upgrad~f{J'i:J ';' '~. -nul .' \'. It ,,:J..... .\\\\1 .," N. eel-to.. ,!.,;..\~';\l)...;,)..i...... ',' \..~ y~' l MOSS & BARNETT A PROFESSIONAL ASSOCIATION Mr. Don Ashworth September 3, 1997 Page 2 provision of local programming support and services, franchise fee support, and other related matters. If more than one operator seeks to provide cable television services in a community, the same basic Franchise Agreement will be used for all operators but will reflect the differences in the types of systems and services each will provide. The progress I have made in the Wayzata negotiations will allow the City of Chanhassen to "hit the ground running" on this process as we will not have to duplicate our efforts on standard issues such as definition of key terms and the more standard contractual provisions which shouid be fairly uniform for all of the communities I represent. In the City of Chanhassen, we will be focusing on your local programming needs and other issues unique to Chanhassen such as service to your schools and any internal communication needs which the cable system might be able to address. Don, as your office has been busy addressing the City's concerns with Triax regarding customer service issues, I realize the franchise renewal issues may not be on the top of your list. However, Triax is proposing a complete system rebuild to be completed at the end of next year which is an opportunity I believe you and the City of Chanhassen have fought very hard for throughout this past year. As a result of your efforts to push Triax to improve the system, necessary funding has been appropriated and it is now simply a matter of insuring that the needed franchise documents are in place so that the capital can be used for the above described purpose. You and I have worked on contracting issues such as this before and have been fortunate to have always benefited from efficient and concise negotiations targeted at the specific needs of Chanhassen so that the City's goals can be realized sooner rather than later. I trust that this approach will serve us well as we sit down with Triax to modify the Wayzata model documents to address your local issues. Your input to date on the franchise documentation has been extremely helpful in my negotiations with Triax for the City ofWayzata. Therefore, I do not anticipate having to duplicate those steps for the City of Chanhassen. At this point in time I simply need to know how you and the City Council desire to proceed on franchise negotiations. I believe we have a window of opportunity available to us to address these issues, but clearly you need to be satisfied with Triax's response to the customer service issues and the City Council must be comfortable proceeding with these negotiations before time and effort is wasted. MOSS & BARNETT A PROFESSIONAL ASSOCIATION Mr. Don Ashworth September 3, 1997 Page 3 I look forward to your response and to establishing a timetable that will meet the City's needs and interests. If you should have any immediate questions, please feel free to contact me. Very truly yours, MOSS & BARNETT, A Professional Association ~;~ Brian T. Grogan BTG/cll 141484/316401 !.DOC [CITY OF CHANHASSEN LETTERHEAD] November _,1997 Mr. Paul Pecora Triax Midwest Associations, L.P. 1504 Second Street, S.E. VVaseca,MN 56093 Re: City of Chanhassen, Minnesota/Subscriber Credits Dear Paul: At the Chanhassen City Council meeting on October 27, 1997, the Council met to consider Triax's proposal to provide credits to subscribers who were affected by excessive outages throughout the summer of 1997. After considerable debate and discussion regarding this matter, the City believes the appropriate credit to provided to all affected subscribers should be 25% of one month's cable bill. In addition to those affected subscribers you have noted in your earlier correspondence, the neighborhoods surrounding the east side of Lotus Lake should be added to the list as they have clearly been affected by numerous outages over the past several months and are deserving of a credit consistent with that which will be provided to the other affected areas. Please provide written confirmation regarding the manner in which these credits will be administered to Chanhassen subscribers including timing, number of subscribers, all affected neighborhoods and other relevant information so the City can follow up on this matter. On behalf of the City of Chanhassen, I appreciate Triax' s willingness to work with the City through this difficult process to insure that the positive relationship we have had with your company is maintained. This is particularly true given the issues which we will be considering in the near future regarding Triax's proposal to address the future cable related needs and intl;lrests in the City of Chanhassen. If you should have any questions regarding this matter, please feel free to contact either myself or Todd Garhart. Sincerely, Don Ashworth City Manager cc: Brian Grogan Jane Bremer 141478/315yOl !.DOC CABLE TELEVISION REGULATORY ORDINANCE W AYZATA, MINNESOTA November 14, 1997 Prepared by: Brian T. Grogan, Esq. Moss & Barnett A Professional Association 4800 Norwest Center 90 South Seventh Street Minneapolis, MN 55402-4129 (612) 347-0340 TABLE OF CONTENTS SECTION 1.1. INTENT. ........................................... 1 SECTION 1.2. DEFINITIONS. ...................................... 1 SECTION 1.3. FRANCHISE TO INSTALL AND OPERATE. .................4 SECTION 1.4. FRANCHISE REQUIRED. ...............................4 SECTION 1.5. TERM OF THE FRANCHISE. ............................4 SECTION 1.6. FRANCHISE TERRITORY. ..............................5 SECTION 1.7. FEDERAL, STATE AND CITY JURISDICTION. .............5 SECTION 1.8. FRANCHISE NON-TRANSFERABLE. .......................5 SECTION 1.9. CITY'S RIGHT TO PURCHASE SYSTEM. ..................7 SECTION 1.10. PURCHASE BY CITY UPON EXPIRATION OR REVOCATION. ..7 SECTION 1.11. EMERGENCY USE. ...... ........... ..................7 SECTION 1.12. GEOGRAPHICAL COVERAGE. ...........................7 SECTION 1.13. NONEXCLUSIVE FRANCHISE. ..........................8 SECTION 1.14. MULTIPLE FRANCHISES. .............................8 SECTION 1.15. FRANCHISE APPLICATIONS. ..........................9 SECTION 1.16. CONSIDERATION OF INITIAL APPLICATIONS. ...........9 SECTION 1.17. FRANCHISE RENEWAL. ...............................9 SECTION 1.18. CONSUMER PROTECTION AND SERVICE STANDARDS. ......10 SECTION 1.19. RATE REGULATION. ................................ 12 SECTION 1. 20. FRANCHISE FEE. .................................. 12 SECTION 1.21. DESIGN AND CONSTRUCTION REQUIREMENTS. ...........13 SECTION 1.22. TECHNICAL STANDARDS. ............................15 SECTION 1.23. TRIMMING OF TREES. ............. ...... ..... ......16 SECTION 1.24. USE OF GRANTEE FACILITIES. ......................16 SECTION 1.25. PROGRAMMING DECISIONS. ..........................16 SECTION 1.26. INDEMNIFICATION. ................................16 SECTION 1.27. INSURANCE. ...................................... 17 SECTION 1.28. RECORDS REQUIRED AND GRANTOR'S RIGHT TO INSPECT. 17 SECTION 1.29. ANNUAL REPORTS. ................................. 18 SECTION 1.30. FRANCHISE VIOLATION. ............................18 SECTION 1.31. FORCE MAJEURE; GRANTEE'S INABILITY TO PERFORM. .. 19 SECTION 1.32. ABANDONMENT OR REMOVAL OF FRANCHISE PROPERTY. ...19 SECTION 1.33. EXTENDED OPERATION AND CONTINUITY OF SERVICES. ..20 SECTION 1.34. RECEIVERSHIP AND FORECLOSURE. ...................20 SECTION ~~. RIGHTS RESERVED TO GRANTOR. ................ 21 - . SECTION ~ ~. RIGHTS OF INDIVIDUALS. ..................... 21 SECTION ~ ~. SEVERABILITY. .............................. 22 ORDINANCE NO. THE CITY COUNCIL OF THE CITY OF W A YZA T A, MINNESOTA DOES HEREBY ORDAIN AS FOLLOWS: The following Chapter is added to the City ofWayzata, MN Municipal Code: CHAPTER CABLE TELEVISION REGULATORY ORDINANCE SECTION 1.1. INTENT. a. The City ofWayzata, Minnesota, pursuant to Applicable Laws, is authorized to grant one or more nonexclusive Franchises to construct, operate, maintain and reconstruct Cable Television Systems within the City limits. b. The City Council finds that the development of Cable Television Systems has the potential of having great benefit and impact upon the residents of the City. Because of the complex and rapidly changing technology associated with cable television, the City Council further finds that the public convenience, safety and general welfare can best be served by establishing regulatory powers which should be vested in the City or such Persons as the City shall designate. It is the intent of this Ordinance and subsequent amendments to provide for and specify the means to attain the best possible cable television service to the public and any Franchises issued pursuant to this Ordinance shall be deemed to include this finding as an integral part thereof. SECTION 1.2. DEFINITIONS. For the purpose of this Ordinance, the following terms, phrases, words and their derivations shall have the meaning given herein. Words used in the present tense include the future, words in the plural number include the singular number, and words in the singular number include the plural number. All capitalized terms used in the definition of any other term shall have their meaning as otherwise defined in this Section. The words "shall" and "will" are mandatory and "may" is permissive. Words not defined shall be given their common and ordinary meaning. a. "Applicable Laws" means any law, statute, charter, ordinance, rule, regulation, code, license, certificate, franchise, permit, writ, ruling, award, executive order, directive, requirement, injunction (whether temporary, preliminary or permanent), judgment, decree or other order issued, executed, entered or deemed applicable by any Governmental Authority. b. "Basic Cable Service" means any service tier which includes the retransmission of local television broadcast signals. Basic Cable Service as defined herein shall not be inconsistent with 47 V.S.C. S 543(b)(7)(1993). c. "Cable Act" means the Cable Communications Policy Act of 1984, Pub. L. No. 98- 549,98 Stat. 2779 (1984) (codified at 47 V.S.C. SS 521-611 (1982 & Supp. V 1987)) as amended by the Cable Television Consumer Protection and Competition Act of 1992, Pub. L. No.1 02-385 and the Telecommunications Act of 1996, Pub. L. No. 104-458 and as the same may, from time to time, be amended. -1- d. "Cable Television System", "System" or "Cable System" means a facility, consisting of a set of closed transmission paths and associated signal generation, reception and control equipment that is designed to provide Cable Service which includes video programming and which is provided to multiple Subscribers within a community, but such term does not include: 1. A facility that serves only to retransmit the television signals of one (I) or more television broadcast stations; 2. A facility that serves subscribers without using any public rights-of-way; 3. A facility of a common carrier which is subject, in whole or in part, to the provisions of 47 U.S.c. ~~ 201-226, except that such facility shall be considered a Cable System (other than for purposes of 47 U.S.C. ~ 541) to the extent such facility is used in the transmission of video programming directly to subscribers; unless the extent of such use is solely to provide interactive on-demand services; 4. An open video system that complies with Section 653 of the Cable Act; or 5. Any facilities of any electric utility used solely for operating its electric utility system. e. "Cable Service" means: 1. The one-way transmission to Subscribers of (i) video programming, or (ii) other programming service; and 2. Subscriber interaction, if any, which is required for the selection or use of such video programming or other programming service. f. "Channel" or "Cable Channel" means a portion of the electromagnetic frequency spectrum which is used in a Cable System and which is capable of delivering a television Channel as defined by the Federal Communications Commission. g. "Council" means the City Council of the City ofWayzata, Minnesota. h. "Franchise" means an initial authorization, or renewal thereof, issued by the City, whether such authorization is designated as a Franchise, permit, license, resolution, contract, certificate, agreement or otherwise, which authorizes the construction or operation of a Cable System over publicly owned rights-of-way. i. "Franchise A~reement" means a Franchise granted pursuant to this Ordinance containing the specific provisions of the Franchise granted, including references, specifications, requirements and other related matters. j. "Franchise Fee" means any tax, fee or assessment of any kind imposed by the City or any other Governmental Authority on a Grantee or cable Subscriber, or both, solely because of their status as such. The term "Franchise Fee" does not include: (i) any tax, fee or assessment of general applicability (including any such tax, fee or assessment imposed on both utilities and cable operators or their services but not including a tax, fee, or assessment which is unduly discriminatory against cable operators or cable subscribers); (ii) capital costs which are required by the Franchise Agreement to be incurred by the Grantee for PEG Access Facilities; (iii) requirements or charges incidental to the awarding or enforcing of the Franchise, including payments for bonds, security funds, letters of credit, insurance, indemnification, penalties or liquidated damages; or (iv) any fee imposed under Title 17 of the United States Code. k. "Governmental Authority" means any Court or other federal, state, county, municipal or other governmental department, commission, board, agency or instrumentality. 1. "Grantee" means any Person receiving a Franchise pursuant to this Ordinance and its agents, employees, officers, designees, or any lawful successor, transferee or assignee. -2- m. "Grantor" or ~ means the City ofWayzata, Minnesota as represented by the Councilor any delegate acting within the scope of its jurisdiction. The City Administrator shall be responsible for the continuing administration of the franchise. n. "Gross Revenues" means all revenue received directly or indirectly by the Grantee, its affiliates, subsidiaries, parents, or any Person in which Grantee has a financial interest of five percent (5%) or more arising from or attributable, to the provision of Cable Service by the Grantee within the City including, but not limited to, monthly fees charged to Subscribers for Basic Cable Service; monthly fees charged to Subscribers for any optional service; monthly fees charged to Subscribers for any tier of service other than Basic Cable Service; Installation, disconnection and reconnection fees; leased Channel fees; fees, converter and remote revenues; advertising revenues; and revenues from home shopping Channels. Gross Revenues shall be the basis for computing the Franchise Fees imposed pursuant to Section 1.20 hereof. Grantee shall not be required to pay a franchise fee on gross revenues derived from any Person receiving free Cable Service pursuant to a Franchise Agreement. Gross Revenues shall include franchise fees collected by Grantee on behalf of the City. There shall be no deductions from Gross Revenues for any other items unless specifically authorized herein. o. "Initial Service Area" means the area of the City which will receive Cable Service initially, as set forth in any Franchise Agreement. p. "Installation" means the connection of the System to a Subscriber and the provision of Cable Service. q. "Normal Business Hours" means those hours during which most similar businesses in the City are open to serve customers. In all cases, "Normal Business Hours" must include some evening hours at least one night per week and/or some weekend hours. r. "Normal Operatin~ Conditions" means those service conditions which are within the control of the Grantee. Those conditions which are not within the control of the Grantee include, but are not limited to, natural disasters, civil disturbances, power outages, telephone network outages, and severe or unusual weather conditions. Those conditions which are ordinarily within the control of the Grantee include, but are not limited to, special promotions, pay-per-view events, rate increases, regular peak or seasonal demand periods, and maintenance or upgrade of the System. s. "Person" means any individual or any association, firm, general partnership, limited partnership, joint stock company, joint venture, trust, corporation, limited liability company or other legally recognized entity, private or public, whether for-profit or not-for-profit. t. "Public. Educational or Government Access Facilities" or "PEG Access Facilities" means: and 1. Channel capacity designated for public, educational or governmental use; 2. Facilities and equipment for the use of such Channel capacity. u. "Section" means any Section, subsection or provision of this Ordinance. v. "Service Area" or "Franchise Area" means the entire geographic area within the City as it is now constituted or may in the future be constituted, unless otherwise specified in the Franchise Agreement. w. "Service Interruption" means the loss of picture or sound on one or more Cable Channels. x. "State" means the State of Minnesota. -3- y. "Street" or "publicly owned ri~ht of way" means each of the following which have been dedicated to the public or are hereafter dedicated to the public and maintained under public authority or by others and located within the City limits: streets, roadways, highways, avenues, lanes, alleys, sidewalks, easements, rights-of-way and similar public property and areas that the Grantor shall permit to be included within the definition of Street from time to time. z. "Subscriber" means any Person who or which lawfully elects to subscribe to, for any purpose, a service provided by the Grantee by means of or in connection with the Cable System whether or not a fee is paid for such service. SECTION 1.3. FRANCHISE TO INSTALL AND OPERATE. a. A Franchise granted by the City under the provisions of this Ordinance shall encompass the following purposes: 1. To engage in the business of providing Cable Service, and such other lawful services as may be permitted by the City, to Subscribers within the Service Area. 2. To erect, install, construct, repair, rebuild, reconstruct, replace, maintain and retain cables, lines, related electronic equipment, supporting structures, appurtenances and other property in connection with the operation of a Cable System in, on, over, under, upon, along and across Streets within the Service Area. 3. To maintain and operate said Franchise properties for the origination, reception, transmission, amplification and distribution of television and radio signals for the delivery of Cable Services. 4. To set forth the obligations of a Grantee under the Franchise Agreement. b. Nothing contained in this Ordinance relieves a Person from liability arising out of failure to exercise reasonable care to avoid injuring Grantee's facilities while performing work connected with grading, regarding or changing the line of a Street or public place or with the construction or reconstruction of a sewer or water system. c. Nothin~ contained in this Ordinance shall allow a Grantee to lease capacity on its System without the prior written consent of the City. unless specifically authorized under Applicable Laws. SECTION 1.4. FRANCHISE REQUIRED. It shall be unlawful for any Person, other than the City unless specifically required by Applicable Laws, to construct, install or operate a Cable Television System in the City in, on, over, under, upon, along or across any Street or publicly owned right of way without a Franchise properly granted pursuant to the provisions of this Ordinance. SECTION 1.5. TERM OF THE FRANCHISE. a. A Franchise granted hereunder shall be for the term established in the Franchise Agreement and shall not exceed fifteen (15) years. b. A Franchise granted hereunder may be renewed upon application by the Grantee pursuant to the provisions of this Ordinance and Applicable Laws. -4- SECTION 1.6. FRANCHISE TERRITORY. Any Franchise granted pursuant to this Ordinance shall be valid within the Service Area. SECTION 1.7. FEDERAL, STATE AND CITY JURISDICTION. a. This Ordinance shall be construed in a manner consistent with Applicable Laws. b. This Ordinance shall apply to all Franchises granted or renewed after the effective date of this Ordinance. This Ordinance shall further apply to the extent permitted by Applicable Laws to all existing Franchises granted prior to the effective date of this Ordinance. c. The rights of all Grantees are subject to the policing powers of the City to adopt and enforce ordinances necessary to the health, safety and welfare of the public. All Grantees shall comply with all Appiicable Laws enacted by the City pursuant to that power. d. No Grantee shall be relieved of its obligation to comply with any ofthe provisions of this Ordinance or any Franchise granted pursuant to this Ordinance by reason of any failure of the City to enforce prompt compliance. e. This Ordinance and any Franchise granted pursuant to this Ordinance shall be construed and enforced in accordance with the substantive laws of the City, State of Minnesota and applicable federal laws, including the Cable Act. f. This Ordinance together with any Franchise granted hereunder shall comply with the Minnesota franchise standards contained in Minnesota Statutes Section 238.084. g. Grantee and the City shall conform to state laws and rules regarding cable communications not later than one year after they become effective, unless otherwise stated, and shall conform to federal laws and regulations regarding cable communications as they become effective. SECTION 1.8. FRANCHISE NON-TRANSFERABLE. a. Grantee shall not voluntarily or involuntarily, by operation of law or otherwise, sell, assign, transfer, lease, sublet or otherwise dispose of, in whole or in part, the Franchise and/or Cable System or any of the rights or privileges granted by the Franchise, without the prior written consent of the Council and then only upon such terms and conditions as may be prescribed by the Council with re~ard to the proposed transferee's lel!al. technical and financial Qualifications, which consent shall not be unreasonably denied or delayed. Any attempt to sell, assign, transfer, lease, sublet or otherwise dispose of all or any part of the Franchise and/or Cable System or Grantee's rights therein without the prior written consent of the Council shall be null and void and shall be grounds for termination of the Franchise pursuant to Section 1.30 hereof and the applicable provisions of any Franchise Agreement. b. Without limiting the nature of the events requiring the Council's approval under this Section, the following events shall be deemed to be a sale, assignment or other transfer of the Franchise and/or Cable System requiring compliance with this Section: (i) the sale, assignment or other transfer of all or a majority of Grantee's assets or the assets comprising the Cable System to any Person; (ii) the merger ofthe Grantee or any of its parents with or into another Person (including the merger of Grantee or any parent with or into any parent or subsidiary corporation or other Person); (iii) the consolidation of the Grantee or any of its parents with any other Person; (iv) the creation of a subsidiary corporation or other entity; (v) the sale, assignment or other transfer of capital stock or partnership, membership or other equity interests in Grantee or any of its parents -5- by one or more of its existing shareholders, partners, members or other equity owners so as to create a new Controlling Interest in Grantee; (vi) the issuance of additional capital stock or partnership, membership or other equity interest by Grantee or any of its parents so as to create a new Controlling Interest in Grantee; and (vii) the entry by the Grantee into an agreement with respect to the management or operation of the Grantee, any of Grantee's parents and/or the System or the subsequent amendment thereof. The term "Controlling Interest" as used herein is not limited to majority equity ownership of the Grantee, but also includes actual working control over the Grantee, any parent of Grantee and/or the System in whatever manner exercised. c. Grantee shall notify Grantor in writing of any foreclosure or any other judicial sale of all or a substantial part of the property and assets comprising the Cable System of the Grantee or upon the termination of any lease or interest covering all or a substantial part of said property and assets. Such notification shall be considered by Grantor as notice that a change in control or ownership of the Franchise has taken place and the provisions under this Section governing the consent of Grantor to such change in control or ownership shall apply. d. For the purpose of determining whether it shall consent to such change, transfer or acquisition of control, Grantor may inquire into the qualifications of the prospective transferee or controlling party, and Grantee shall assist Grantor in any such inquiry. In seeking Grantor's consent to any change of ownership or control, Grantee shall have the responsibility of insuring that the transferee completes an application in form and substance reasonably satisfactory to Grantor, which application shall include the information required under this Ordinance and Applicable Laws. The transferee shall be required to establish to the satisfaction of the City that it possesses the legal, technical and financial qualifications to operate and maintain the System and comply with all Franchise requirements for the remainder of the term of the Franchise. If, after considering the legal, financial, character and technical qualities of the transferee and determining that they are satisfactory, the Grantor finds that such transfer is acceptable, the Grantor shall permit such transfer and assignment of the rights and obligations of such Franchise as may be in the public interest. The consent of the Grantor to such transfer shall not be unreasonably denied. e. Any financial institution having a security interest in any and all of the property and assets of Grantee as security for any loan made to Grantee or any of its affiliates for the construction and/or operation of the Cable System must notify the Grantor that it or its designee satisfactory to the Grantor shall take control of and operate the Cable Television System, in the event of a default in the payment or performance of the debts, liabilities or obligations of Grantee or its affiliates to such financial institution. Further, said financial institution shall also submit a plan for such operation of the System within thirty (30) days of assuming such control that will insure continued service and compliance with all Franchise requirements during the term the financial institution or its designee exercises control over the System. The financial institution or its designee shall not exercise control over the System for a period exceeding one (1) year unless extended by the Grantor in its discretion and during said period of time it shall have the right to petition the Grantor to transfer the Franchise to another Grantee. f. In addition to the aforementioned requirements in this Section 1.8, the City and Grantee shall, at all times, comply with the requirements of Minnesota Statutes Section 238.083 regarding the sale or transfer of a franchise and with all other Applicable Laws. -6- SECTION 1.9. CITY'S RIGHT TO PURCHASE SYSTEM. The City shall have a right of first refusal to purchase the Cable System in the event the Grantee receives a bona fide offer to purchase the Cable System from any Person. Bona fide offer as used in this Section means a written offer which has been accepted by Grantee, subject to the City's rights under this Ordinance and any Franchise Agreement. The price to be paid by the City shall be the amount provided for in the bona fide offer, including the same terms and conditions as the bona fide offer. The City shall notify Grantee of its decision to purchase within sixty (60) days of the City's receipt from Grantee of a copy of the written bona fide offer and such other relevant and pertinent information as the City shall deem appropriate. SECTION 1.10. PURCHASE BY CITY UPON EXPIRATION OR REVOCATION. Consistent with Section 627 of the Cable Act and all other Applicable Laws, at the expiration, cancellation, revocation or termination of any Franchise Agreement, the City shall have the option to purchase, condemn or otherwise acquire and hold the Cable System. SECTION 1.11. EMERGENCY USE. In the case of any emergency or disaster, Grantee shall, upon request of the City or emergency management personnel, make its Cable System and related facilities available to the City for emergency use. SECTION 1.12. GEOGRAPHICAL COVERAGE. a. Grantee shall design, construct and maintain the Cable Television System to have the capability to pass every dwelling unit in the Service Area, subject to any Service Area line extension requirements of the Franchise Agreement. b. After service has been established by activating trunk and/or distribution cables for any Service Area, Grantee shall provide Cable Service to any requesting Subscriber within that Service Area within thirty (30) days from the date of request, provided that the Grantee is able to secure all rights-of-way necessary to extend service to such Subscriber within such thirty (30) day period on reasonable terms and conditions. c. No Subscriber shall be refused service arbitrarily. However, for unusual circumstances such as the existence of more than 150 feet of distance from distribution cable to connection of service to Subscribers, or a density equivalent of less than 40 homes per mile, service may be made available on the basis of a capital contribution in aid of construction, including cost of material, labor and easements. For the purpose of determining the amount of capital contribution in aid of construction to be borne by the Grantee and Subscribers in the area in which service may be expanded, the Grantee will contribute an amount equal to the construction and other costs per mile, multiplied by a fraction whose numerator equals the actual number of residences per mile, and whose denominator equals 40 residences. Subscribers who request service hereunder, will bear the remainder of the construction and other costs on a pro rata basis. The Grantee may require that the payment of the capital contribution in aid of construction borne by such potential subscribers be paid in advance. -7- d. Grantee shall immediately bury all drops to subscribers dwellings when required by local construction standards. In the event the ground is frozen or otherwise unsuitable to permit immediate burial, Grantee shall be permitted to delay such burial until the ground becomes suitable for burial which in no event shall be later than sixty (€iO) ealendar days from the first date eOl'lditiofls permit ul'ldergroNJ'ld burial. June 1 st. SECTION 1.13. NONEXCLUSIVE FRANCHISE. Any Franchise granted under this Ordinance shall be nonexclusive. The Grantor specifically reserves the right to grant, at any time, such additional Franchises for a Cable Television System as it deems appropriate on terms and conditions no more favorable nor less burdensome than those imposed in previously ~ranted Franchises. subject to Applicable Laws. The Grantor also specifically reserves the right to operate a municipal Cable Television System pursuant to Applicable Laws. SECTION 1.14. MULTIPLE FRANCHISES. a. Grantor may grant one or more Franchises for a Service Area. Grantor may, in its sole discretion, limit the number of Franchises granted, based upon, but not necessarily limited to, the requirements of Applicable Laws and specific local considerations; such as: 1. The capacity of the public rights-of-way to accommodate multiple coaxial cables in addition to the cables, conduits and pipes of the utility systems, such as electrical power, telephone, gas and sewage. 2. The impact on the City of having multiple Franchises. 3. The disadvantages that may result from Cable System competition, such as the requirement for multiple pedestals on residents' property, and the disruption arising from numerous excavations of the rights-of-way. 4. The financial capabilities of the applicant and its guaranteed commitment to make necessary investment to erect, maintain and operate the proposed System for the duration of the Franchise term. b. Each Grantee awarded a Franchise to serve the entire City shall offer service to all residences in the City, in accordance with construction and service schedules mutually agreed upon between Grantor and Grantee, and consistent with Applicable Laws. c. The City may, in its sole discretion, require developers of new residential housing with underground utilities to provide conduit to accommodate cables for a minimum of two (2) Cable Systems in accordance with the provisions of Section 1.21 (d). d. Grantor may require that any new Grantee be responsible for its own underground trenching and the costs associated therewith, if, in Grantor's opinion, the rights-of-way in any particular area cannot feasibly and reasonably accommodate additional cables. e. Any additional Franchise granted by the City to provide Cable Service in a part of the City in which a Franchise has already been granted and where an existing Grantee is providing service shall require the new Grantee to provide service throughout its Service Area within a reasonable time and in a sequence which does not discriminate against lower income residents. -8- SECTION 1.15. FRANCHISE APPLICATIONS. Any Person, other than the City unless specifically required by Applicable Laws, desiring an initial Franchise for a Cable Television System shall file an application with the City. A reasonable nonrefundable application fee in an amount established by the City shall accompany the initial application. Such application fee shall not be deemed to be "franchise fees" within the meaning of Section 622 of the Cable Act (47 U.S.C. 9 542), and such payments shall not be deemed to be (i) "payments in kind" or any involuntary payments chargeable against the Franchise Fees to be paid to the City by Grantee pursuant to Section 1.20 hereof and applicable provisions of a Franchise Agreement, or (ii) part of the Franchise Fees to be paid to the City by Grantee pursuant to Section 1.20 hereof and applicable provisions of a Franchise Agreement. An application for an initial Franchise for a Cable Television System shall be in a form reasonably acceptable to Grantor and shall contain, where applicable: a. A statement as to the proposed Service Area. b. A resume of prior history of applicant, including the legal, technical and financial expertise of applicant in the cable television field. c. A list of the general and limited partners of the applicant, if a partnership, or the shareholders, if a corporation. d. The percentage ownership of the applicant of each of its partners, shareholders or other equity owners; e. A list of officers, directors and managing employees of applicant or its general partner, as applicable, together with a description of the background of each such Person; f. The names and addresses of any parent or subsidiary of applicant or any other business entity owning or controlling applicant in whole or in part, or owned or controlled in whole or in part by applicant; g. A current financial statement of applicant verified by an audit or otherwise certified to be true, complete and correct to the reasonable satisfaction of the City; h. Proposed construction and service schedule. 1. Any additional information that the City deems applicable. SECTION 1.16. CONSIDERATION OF INITIAL APPLICATIONS. a. Upon receipt of any application for an initial Franchise, the City Administrator shall prepare a report and make his or her recommendations respecting such application to the City Council. b. A public hearing shall be set prior to any initial Franchise grant, at a time and date approved by the Council. Within thirty (30) days after the close of the hearing, the Council shall make a decision based upon the evidence received at the hearing as to whether or not the Franchise(s) should be granted, and, if granted subject to what conditions. The Council may grant one (1) or more initial Franchises, or may decline to grant any Franchise. SECTION 1.17. FRANCHISE RENEWAL. Franchise renewals shall be in accordance with Applicable Laws. Grantor and Grantee, by mutual consent, may enter into renewal negotiations at any time during the term of the Franchise. To the extent consistent with Applicable Laws, a reasonable non-refundable renewal application fee in an amount established by the City may be required to accompany any renewal application. -9- Such application fee shall not be deemed to be "franchise fees" within the meaning of Section 622 of the Cable Act (47 U.S.C. ~ 542), and such payments shall not be deemed to be (i) "payments in kind" or any involuntary payments chargeable against the Franchise Fees to be paid to the City by Grantee pursuant to Section 1.20 hereof and applicable provisions of a Franchise Agreement, or (ii) part of the Franchise Fees to be paid to the City by Grantee pursuant to Section 1.20 hereof and applicable provisions of a Franchise Agreement. SECTION 1.18. CONSUMER PROTECTION AND SERVICE STANDARDS. EKee13t as otherwise provided ia the fFaflehise :\gr~eR'leat, Grantee shall maintain eBe-ef mere a convenient local customer service or bill payment offiees at eoa'/eaieHt leeations withia the Serviee :\rea to location for receivin~ Subscriber payments. Grantee shall also maintain or arrange for a location where equipment can be dropped-off or exchan~ed as is necessary or. in the alternative. establish a system for havin~ Subscriber equipment picked-llP at the Subscriber residence free-of-char~e. Grantee shall also provide the necessary facilities, equipment and personnel to comply with the following consumer protection standards under Normal Operating Conditions: a. Cable System office hours and telephone availability: 1. Grantee will maintain a local, toll-free or collect call telephone access line which will be available to its Subscribers 24 hours a day, seven (7) days a week. (i) Trained Grantee representatives will be available to respond to customer telephone inquiries during Normal Business Hours. (ii) After Normal Business Hours, the access line may be answered by a service or an automated response system, including an answering machine. Inquiries received after Normal Business Hours must be responded to by a trained Grantee representative on the next business day. 2. Under Normal Operating Conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty (30) seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. These standards shall be met no less then ninety (90%) percent of the time under Normal Operating Conditions, measured on a quarterly basis. 3. The Grantee will not be required to acquire equipment or perform surveys to measure compliance with the telephone answering standards above unless an historical record of complaints indicates a clear failure to comply. 4. Under Normal Operating Conditions, the customer will receive a busy signal less than three percent (3%) of the time. 5. Customer service center and bill payment locations will be open at least during Normal Business Hours. b. Installations. outa~es and service calls. Under Normal Operating Conditions, each of the following four standards will be met no less than ninety-five percent (95%) of the time measured on a quarterly basis: 1. Standard Installations will be performed within seven (7) business days after an order has been placed. "Standard" Installations are those that are located up to 125 feet from the existing distribution system. -10- 2. Excluding conditions beyond the control of Grantee, Grantee will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. The Grantee must begin actions to correct other service problems the next business day after notification of the service problem. 3. The "appointment window" alternatives for Installations, service calls, and other Installation activities will be either a specific time or, at maximum, a four-hour time block during Normal Business Hours. (The Grantee may schedule service calls and other Installation activities outside of Normal Business Hours for the express convenience of the customer.) 4. Grantee may not cancel an appointment with a customer after the close of business on the business day prior to the scheduled appointment. 5. If Grantee's representative is running late for an appointment with a customer and will not be able to keep the appointment as scheduled, the customer will be contacted prior to the time of the scheduled appointment. The appointment will be rescheduled, as necessary, at a time which is convenient for the customer. c. Communications between Grantee and Subscribers: I. Notifications to Subscribers: (i) The Grantee shall provide written information on each of the following areas at the time of Installation of service, at least annually to all Subscribers, and at any time upon request: (A) Products and services offered; (B) Prices and options for programming services and conditions of subscription to programming and other services; (C) Installation and service maintenance policies; (D) Instructions on how to use the Cable Service; (E) Channel positions of the programming carried on the System; and (F) Billing and complaint procedures, including the address and telephone number of the Grantee's office within the Service Area. (ii) Customers will be notified of any changes in rates, programming services or channel positions as soon as possible in writing. Notice must be given to Subscribers a minimum of thirty (30) days in advance of such changes if the changes are within the control of the Grantee. In addition, the Grantee shall notify subscribers thirty (30) days in advance of any significant changes in the other information required by this Section 1.18( c)( 1 )(i). Grantee shall not be required to provide prior notice of any rate changes as a result of a regulatory fee, franchise fee, or other fees, tax, assessment or charge of any kind imposed by any federal agency, state or franchising authority on the transaction between the operator and the subscriber. 2. Billing: (i) Bills will be clear, concise and understandable. Bills must be fully itemized. with itemizations includin!!. but not limited to. basic and premium service charges and equipment charges. Bills will also clearly delineate all activity during the billing period, including optional charges, rebates and credits. (ii) In case of a billing dispute, the Grantee must respond to a written complaint from a Subscriber within thirty (30) days. -11- 3. Refunds: Refund checks will be issued promptly, but no later than either: (i) The customer's next billing cycle following resolution of the request or thirty (30) days, whichever is earlier, or (ii) The return of the equipment supplied by the Grantee if service is terminated. 4. Credits: Credits for service will be issued no later than the customer's next billing cycle following the determination that a credit is warranted. Grantee shall provide City with a quarterly customer service compliance report specific to the system serving the City ofWayzata in a form mutually agreed to, which report shall, at a minimum, describe in detail Grantee's compliance with each and every term and provision ofthis Section 1.18 and any additional customer service requirements contained in Grantee's Franchise and shall outline and summarize all subscriber complaints received by Grantee during the preceding calendar quarter. SECTION 1.19. RATE REGULATION. The City reserves the right to regulate rates for Basic Cable Service and any other services offered over the Cable System, to the extent not prohibited by Applicable Laws. The Grantee shall be subject to the rate regulation provisions provided for herein, and those of the Federal Communications Commission (FCC) at 47 C.F.R., Part 76, Subpart N, as the same may be amended from time to time. The City shall follow the rules relating to cable rate regulation promulgated by the FCC at 47 C.F.R., Part 76, Subpart N, as the same may be amended from time to time. SECTION 1.20. FRANCHISE FEE. a. Following the issuance and acceptance of a Franchise, the Grantee shall pay to the Grantor a Franchise Fee in the amount set forth in the Franchise Agreement. b. The Grantor, on an annual basis, shall be furnished a statement within ninety (90) days of the close of the calendar year, certified by the Company controller or chief financial officer,; reflecting the total amounts of Gross Revenues and all payments, and computations of the Franchise Fee for the previous calendar year. Upon ten (10) days prior written notice, Grantor shall have the right to conduct an independent audit of Grantee's records. If such audit indicates a Franchise Fee underpayment of five percent (5%) or more, the Grantee shall assume all of City's out-of-pocket costs associated with the conduct of such an audit and shall remit to Grantor all applicable Franchise Fees due and payable together with interest thereon at the lesser of the maximum rate permitted by Applicable Laws or 18% per annum. c. Except as otherwise provided by law, no acceptance of any payment by the Grantor shall be construed as a release or as an accord and satisfaction of any claim the Grantor may have for further or additional sums payable as a Franchise Fee under this Ordinance or any Franchise Agreement or for the performance of any other obligation of the Grantee. d. In the event that any Franchise Fee payment or recomputed amount is not made on or before the dates specified in the Franchise Agreement, Grantee shall pay as additional compensation an interest charge, computed from such due date, at an annual rate equal to the lesser of the maximum rate permitted by Applicable Laws or 18% per annum during the period for which payment was due. -12- e. Franchise Fee payments shall be made in accordance with the schedule indicated in the Franchise Agreement. SECTION 1.21. DESIGN AND CONSTRUCTION REQUIREMENTS. a. Grantee shall not construct any Cable System facilities until Grantee has secured the necessary permits from Grantor, or other applicable Governmental Authorities. b. In those areas of the City where transmission or distribution facilities of all the public utilities providing telephone and electric power service are underground, the Grantee likewise shall construct, operate and maintain its transmission and distribution facilities therein underground. c. In those areas of the City where Grantee's cables are located on the above-ground transmission or distribution facilities of the public utility providing telephone or electric power service, and in the event that the facilities of both such public utilities subsequently are placed underground, then the Grantee likewise shall construct, operate and maintain its transmission and distribution facilities underground, at Grantee's cost. Certain of Grantee's equipment, such as pedestals, amplifiers and power supplies, which normally are placed above ground, may continue to remain in above-ground closures, however, the City specifically reserves all of its rights to approve above-ground or underground locations for pedestals subject to Applicable Laws. d. In new residential developments in which all the electric power and telephone utilities are underground, the City may, in its sole discretion, require that the following procedure apply with respect to access to and utilization of underground easements: 1. The developer shall be responsible for contacting and surveying all Grantees to ascertain which Grantees desire (or, pursuant to the terms and provisions of this Ordinance and any Franchise Agreement, may be required) to provide Cable Service to that development. The developer may establish a reasonable deadline to receive responses from Grantees. The final development map shall indicate the Grantees which have agreed to serve the development. 2. If one (1) or more Grantees wish to provide service within all or part of the development, they shall be accommodated in the joint utilities trench on a nondiscriminatory shared basis. If fewer than two (2) Grantees indicate interest, the developer shall provide conduit to accommodate a minimum oftwo (2) sets of cable television cables and dedicate to the City any initially unoccupied conduit. The developer shall be entitled to recover the cost of such initially unoccupied conduit in the event that Grantor subsequently leases or sells occupancy or use rights to any Grantee. 3. The developer shall provide at least ten (10) business days notice of the date that utility trenches will be open to the Grantees that have agreed to serve the development. When the trenches are open, such Grantees shall have two (2) business days to begin the Installation of their cables, and five (5) business days after beginning Installation to complete Installation. 4. The final development map shall not be approved until the developer submits evidence that: A. It has notified each Grantee that underground utility trenches are to open as of an estimated date, and that each Grantee will be allowed access to such trenches, including trenches from proposed Streets to individual homes or home sites, on specified nondiscriminatory terms and conditions; and -13- B. It has received a written notification from each Grantee that the Grantee intends to install its facilities during the open trench period on the specified terms and conditions, or such other terms and conditions as are mutually agreeable to the developer and Grantee, or has received no reply from a Grantee within ten (10) days after its notification to such Grantee, in which case the Grantee will be deemed to have waived its opportunity to install its facilities during the open trench period. 5. Sharing the joint utilities trench shall be subject to compliance with State regulatory agency and utility standards. If such compliance is not possible, the developer shall provide a separate trench for the cable television cables, with the entire cost shared among the participating Grantee(s). With the concurrence of the developer, the affected utilities and the Grantees, alternative Installation procedures, such as the use of deeper trenches, may be utilized, subject to the requirements of Applicable Laws. 6. Any Grantee wishing to serve an area where the trenches have been closed shall be responsible for its own trenching and associated costs and shall repair all property to the condition which existed prior to such trenching. e. Construction Codes and Permits. 1. Grantee shall obtain all necessary permits from City before commencing any construction uP2rade or extension ofthe System. including the opening or disturbance of any Street. or private or public property within City. Grantee shall strictly adhere to all state and local laws and building and zonin2 codes currently or hereafter applicable to construction. operation or maintenance of the System in City and give due consideration at all times to the aesthetics of the property. 2. The City shall have the right to inspect all construction or installation work performed pursuant to the provisions of the Franchise and to make such tests at its own expense as it shall find necessary to ensure compliance with the terms of the Franchise and applicable provisions of local. state and federal law. f. Repair of Streets and Property. Any and all Streets or public property or private property. which are disturbed or damaged during the construction. repair. replacement. relocation. operation. maintenance or reconstruction of the System shall be promptlv and fully restored by Grantee. at its expense. to a condition as good as that nrevailing prior to Grantee's work. as approved by City in the case of Streets and other public property. If Grantee shall fail to promptly perform the restoration required herein. City shall have the right to put the streets. public. or private property back into good condition. City reserves its rights to pursue reimbursement for such restoration from Grantee. g. Conditions on Street Use. 1. Nothing in this Franchise shall be construed to prevent City from constructing. maintaining. repairin2 or relocating sewers: grading. pavin2. maintainin2. repairing. relocating and/or altering any Street: constructin2. layin2 down. repairing, maintaining or relocating any water mains: or constructing. maintaining. relocating. or repairing any sidewalk or other public work. 2. All System transmission and distribution structures. lines and equipment erected by the Grantee within Citv shall be located so as not to obstruct or interfere with the proper use of Streets. alleys and other public ways and places. and to cause minimum interference with the ri2hts of property owners who abut any of the said Streets. alleys and other public ways and places. and not to interfere with existing public utility installations. -14- The Grantee shall furnish to and file with City Administrator the maps. plats. and permanent records ofthe location and character of all facilities constructed. including underground facilities. and Grantee shall file with City updates of such maps. plats and permanent records annually if changes have been made in the System. 3. If at any time during the period of this Franchise City shall elect to alter. or change the grade or location of any Street. alley or other public way. the Grantee shall. at its own expense. upon reasonable notice by City. remove and relocate its poles. wires. cables. conduits. manholes and other fixtures of the System. and in each instance comply with the standards and specifications of City. If City reimburses other occupants of the Street. Grantee shall be likewise reimbursed. 4. The Grantee shall not place poles. conduits. or other fixtures of System above or below ground where the same will interfere with any gas. electric. telephone. water or other utility fixtures and all such poles. conduits. or other fixtures placed in any Street shall be so placed as to comply with all requirements of City. 5. The Grantee shall. on request of any Person holding a moving permit issued by City. temporarily move its wires or fixtures to permit the moving of buildings with the expense of such temporary removal to be paid by the Person requesting the same. and the Grantee shall be given not less than ten (10) days advance notice to arrange for such temporary changes. SECTION 1.22. TECHNICAL STANDARDS. a. The Grantee shall construct, install, operate and maintain its System in a manner consistent with all Applicable Laws and the Federal Communications Commission technical standards, and any standards set forth in its Franchise Agreement. In addition, the Grantee shall provide to the Grantor, upon request, a copy of the results ofthe Grantee's periodic proof of performance tests conducted pursuant to Federal Communications Commission standards and guidelines. b. Failure to comply with the FCC's technical standards shall entitle the City to utilize the procedures of Section 1.30 hereof. c. All construction practices shall be in accordance with all applicable sections of the Occupational Safety and Health Act of 1970, as amended, as well as all other Applicable Laws. e g. All Installation of electronic equipment at the time of installation shall be of a permanent nature, durable and installed in accordance with the provisions of the National Electrical and Safety Code and National Electrical Code, as amended, and as said code may from time to time be amended. a~. Antennae and their supporting structures (towers) shall be painted, lighted, erected and maintained in accordance with all applicable rules and regulations of the Federal Aviation Administration and all other Applicable Laws. e f. All of Grantee's plant and equipment, including, but not limited to, the antenna site, headend and distribution system, towers, house connections, structures, poles, wire, coaxial cable, fixtures and appurtenances shall be installed, located, erected, constructed, reconstructed, replaced, removed, repaired, maintained and operated in accordance with good engineering practices, performed by experienced maintenance and construction personnel so as not to endanger or interfere with improvements the City may deem appropriate to make or to interfere in any manner -15- with the rights of any property owner, or to unnecessarily hinder or obstruct pedestrian or vehicular traffic. f i. Grantee shall at all times employ ordinary care and shall install and maintain in use commonly accepted methods and devices preventing failures and accidents which are likely to cause damage, injury or nuisance to the public. SECTION 1.23. TRIMMING OF TREES. Grantee shall have the authority to trim trees, in accordance with all applicable utility restrictions, ordinance and easement restrictions, upon and hanging over Streets and public places of the City so as to prevent the branches of such trees from coming in contact with the wires and cables of Grantee. City representatives shall have authority to supervise and approve all trimming of trees conducted by Grantee. SECTION 1.24. USE OF GRANTEE FACILITIES. The City shall, at its own expense, have the right to install and maintain upon the poles and within the underground pipes and conduits of Grantee, any wires and fixtures desired by the City to the extent that such installation and maintenance does not interfere with existing operations of Grantee. SECTION 1.25. PROGRAMMING DECISIONS. All programming decisions shall be at the sole discretion of Grantee; provided, however, that any change in the mix, quality or level of service pursuant to 47 V.S.C. ~ 545(a) shall require the prior approval of the City. Such approval by the City shall not be unreasonably withheld. SECTION 1.26. INDEMNIFICATION. Grantee shall indemnify, defend and hold the City, its officers, boards, commissions, agents and employees (collectively the "Indemnified Parties") harmless from and against any and all lawsuits, claims, causes of action, actions, liability, demands, damages, judgments, settlements, losses, expenses (including reasonable attorneys' fees) and costs of any nature that any of the Indemnified Parties may at any time, directly or indirectly, suffer, sustain or incur arising out of, based upon or in any way connected with the grant of a Franchise to Grantee, the operation of Grantee's System and/or the acts and/or omissions of Grantee or its agents or employees, whether or not pursuant to the Franchise. This indemnity shall apply, without limitation, to any action or cause of action for invasion of privacy, defamation, antitrust, errors and omissions, theft, fire, violation or infringement of any copyright, trademark, trade names, service mark, patent, or any other right of any Person, whether or not any act or omission complained of is authorized, allowed or prohibited by this Ordinance or any Franchise Agreement, but shall exclude any claim or action arising out of the acts or omissions of the Indemnified Parties or related to any City programming or other access programming for which the Grantee is not legally responsible. -16- SECTION 1.27. INSURANCE. Within sixty (60) days following the grant of a Franchise, the Grantee shall obtain, pay all premiums for and make available to the City at its request copies of the following insurance policies: a. A general comprehensive liability insurance policy insuring, indemnifying, defending and saving harmless the Indemnified Parties from any and all claims by any Person whatsoever on account of injury to or death of a Person or Persons occasioned by the operations of the Grantee under any Franchise granted hereunder, or alleged to have been so caused or occurred with a minimum coverage of One Million Dollars ($1,000,000) for personal injury or death of one Person, and Three Million Dollars ($3,000,000) for personal injury or death of any two (2) or more Persons in anyone occurrence. The policy limits provided for in this Section 1.27(a) shall be reviewed and adjusted by the city as necessary not more than once every three (3) years. b. Property damage insurance for property damage occasioned by the operation of Grantee under any Franchise granted pursuant to this Ordinance, or alleged to have been so caused or occurred, with minimum coverage of One Million Dollars ($1,000,000) for property damage to the property of anyone Person and Three Million Dollars ($3,000,000) for property damage to the property of two or more Persons in anyone occurrence. The policy limits provided for in this Section 1.27(b) shall be reviewed and adjusted by the city as necessary not more than once every three (3) years. c. Workers Compensation Insurance as provided by Applicable Laws. d. All insurance policies called for herein shall be in a form satisfactory to the City with a company licensed to do business in the State of Minnesota with a rating by A.M. Best & Co. of not less than "A," and shall require thirty (30) days written notice of any cancellation to both the City and the Grantee. The Grantee shall, in the event of any such cancellation notice, obtain, pay all premiums for, and file with the City, written evidence of the issuance of replacement policies within thirty (30) days following receipt by the City or the Grantee of any notice of cancellation. e. If Grantee sells or transfers the Cable System, or in the event of expiration, termination or revocation of a Franchise, insurance tail coverage shall be purchased and filed with the City for the then applicable amounts, providing coverage for the time periods according to applicable statutes of limitation, insurance for any issues attributable to the period Grantee held its Franchise. f. It shall be the obligation of Grantee to promptly notify the City of any pending or threatened litigation that would be likely to affect the Indemnified Parties. SECTION 1.28. RECORDS REQUIRED AND GRANTOR'S RIGHT TO INSPECT. a. Grantee shall at all times maintain the following records and information relating specifically to the Cable System serving the City as identified by the FCC Community Unit Identifier ("CUID") as opposed to a regional cable system or other operating unit of Grantee: 1. A full and complete set of plans, records and "as-built" drawings and/or maps in an electronic form agreed to by City and Grantee which shall be updated annually showing the location of the Cable Television System installed or in use in the City, exclusive of Subscriber service drops and equipment provided in Subscribers' homes. -17- 2. If requested by Grantor, a summary of service calls, identifying the number, general nature and disposition of such calls, on a monthly basis. A summary of such service calls shall be submitted to the Grantor within thirty (30) days following its request in a form reasonably acceptable to the Grantor. b. Upon reasonable notice, and during Normal Business Hours, Grantee shall permit examination by any duly authorized representative of the Grantor, of all Franchise property and facilities, together with any appurtenant property and facilities of Grantee situated within or without the City, and all records relating to the Franchise, provided they are necessary to enable the Grantor to carry out its regulatory responsibilities under Applicable Laws, this Ordinance and the Franchise Agreement. Grantee shall have the right to be present at any such examination. c. The City shall also have the right to inspect, upon twenty-four (24) hours written notice, at any time during Normal Business Hours at Grantee's office, all books, records, maps, plans, financial statements, service complaint logs, performance test results, records of request for service, and other like materials of Grantee. d. Copies of all petitions, applications, communications and reports submitted by Grantee or on behalf of or relating to Grantee to the Federal Communications Commission, Securities and Exchange Commission, or any other Governmental Authority having jurisdiction with respect to any matters affecting the Cable System authorized pursuant to this Ordinance and any Franchise shall, upon request, be submitted, upon request to the City. Copies of responses from the Governmental Authority to Grantee shall likewise be furnished to the City. SECTION 1.29. ANNUAL REPORTS. a. Grantee shall, upon request, within ninety (90) days of each calendar year end, submit a written end of the year report to Grantor with respect to the preceding calendar year containing the following information: 1. A Summary of the previous year's (or in the case of the initial reporting year, the initial year's) activities in development of the Cable System, including but not limited to, services commenced or discontinued during the reporting year; 2. A list of Grantee's officers, members of its board of directors, and other principals of Grantee; 3. A list of stockholders or other equity investors holding five percent (5%) or more of the voting interest in Grantee; and 4. Information as to the number of Subscribers, additional television outlets, and the number of basic and pay service Subscribers. b. All reports required under this Ordinance, except those required by law to be kept confidential, shall be available for public inspection in the Grantee's offices during Normal Business Hours. c. All reports and records required under this Ordinance shall be furnished at the sole expense of Grantee, except as otherwise provided in this Ordinance or the Franchise agreement. SECTION 1.30. FRANCHISE VIOLATION. In the event Grantor believes that Grantee has breached or violated any material provision of this Ordinance or a Franchise granted hereunder, Grantor may act in accordance with the following procedures: -18- Grantor may notify Grantee of the alleged violation or breach and demand that Grantee cure the same within a reasonable time, which shall not be less than ten (10) days in the case of an alleged failure of the Grantee to pay any sum or other amount due the Grantor under this Ordinance or the Grantee's Franchise and thirty (30) days in all other cases. If Grantee fails either to cure the alleged violation or breach within the time prescribed or to commence correction of the violation or breach within the time prescribed and thereafter diligently pursue correction of such alleged violation or breach, the Grantor shall then give written notice of not less than fourteen (14) days of a public hearing to be held before the Council. Said notice shall specify the violations or breaches alleged to have occurred. At the public hearing, the Council shall hear and consider relevant evidence and thereafter render findings and its decision. In the event the Council finds that a material violation or breach exists and that Grantee has not cured the same in a satisfactory manner or has not diligently commenced to cure of such violation or breach after notice thereof from Grantor and is not diligently proceeding to fully cure such violation or breach, the Council may revoke and terminate the Franchise or impose any other remedy permitted by the Franchise Agreement or Applicable Laws. SECTION 1.31. FORCE MAJEURE; GRANTEE'S INABILITY TO PERFORM. In the event Grantee's performance of any of the terms, conditions or obligations required by this Ordinance or a Franchise granted hereunder is prevented by a cause or event not within Grantee's control, such inability to perform shall be deemed excused for the period of such inability and no penalties or sanctions shall be imposed as a result thereof. For the purpose of this Section, causes or events not within the control of Grantee shall include, without limitation, acts of God, strikes, sabotage, riots or civil disturbances, restraints imposed by order of a governmental agency or court, failure or loss of utilities, explosions, acts of public enemies, and natural disasters such as floods, earthquakes, landslides and fires. SECTION 1.32. ABANDONMENT OR REMOVAL OF FRANCHISE PROPERTY. a. In the event that the use of any property of Grantee within the Franchise Area or a portion thereof is discontinued for a continuous period of twelve (12) months, Grantee shall be deemed to have abandoned that property. b. Grantor, upon such terms as Grantor may impose, may give Grantee permission to abandon, without removing, any System facility or equipment laid, directly constructed, operated or maintained in, on, under or over the Franchise Area. Unless such permission is granted or unless otherwise provided in this Ordinance, the Grantee shall remove all abandoned facilities and equipment upon receipt of written notice from Grantor and shall restore any affected Street to its former state at the time such facilities and equipment were installed, so as not to impair its usefulness. In removing its plant, structures and equipment, Grantee shall refill, at its own expense, any excavation made by or on behalf of Grantee and shall leave all streets and other public ways and places in as good condition as that prevailing prior to such removal without materially interfering with any electrical or telephone cable or other utility wires, poles or attachments. Grantor shall have the right to inspect and approve the condition of the streets, public ways, public places, cables, wires, attachments and poles prior to and after removal. The -19- liability, indemnity and insurance provisions of this Ordinance and any security fund provided for in the Franchise Agreement shall continue in full force and effect during the period of removal and until full compliance by Grantee with the terms and conditions of this Section. c. Upon abandonment of any Franchise property in place, the Grantee, if required by the Grantor, shall submit to Grantor a bill of sale and/or other an instrument, satisfactory in form and content to the Grantor, transferring to the Grantor the ownership of the Franchise property abandoned. d. At the expiration of the term for which the Franchise is granted, or upon its earlier revocation or termination, as provided for herein and/or in the Franchise Agreement, in any such case without renewal, extension or transfer, the Grantor shall have the right to require Grantee to remove, at its own expense, all above-ground portions of the Cable Television System from all Streets and public ways within the City within a reasonable period of time, which shall not be less than one hundred eighty (180) days. e. Notwithstanding anything to the contrary set forth in this Ordinance, the Grantee may, with the consent of the Grantor, abandon any underground Franchise property in place so long as it does not materially interfere with the use of the Street or public rights-of-way in which such property is located or with the use thereof by any public utility or other cable Grantee. SECTION 1.33. EXTENDED OPERATION AND CONTINUITY OF SERVICES. Upon termination or forfeiture of a Franchise. the Grantee shall remove its cable. wires. and appliances from the streets. alleys. or other public places within the Service Area if the City so requests. Failure by the Grantee to remove its cable. wires. and appliances as referenced herein shall be subiect to the requirements of Section 1.32 of this Ordinance. SECTION 1.34. RECEIVERSHIP AND FORECLOSURE. a. A Franchise granted hereunder shall, at the option of Grantor, cease and terminate one hundred twenty (120) days after appointment of a receiver or receivers, or trustee or trustees, to take over and conduct the business of Grantee, whether in a receivership, reorganization, bankruptcy or other action or proceeding, unless such receivership or trusteeship shall have been vacated prior to the expiration of said one hundred twenty (120) days, or unless: (1) such receivers or trustees shall have, within one hundred twenty (120) days after their election or appointment, fully complied with all the terms and provisions of this Ordinance and the Franchise granted pursuant hereto, and the receivers or trustees within said one hundred twenty (120) days shall have remedied all the defaults and violations under the Franchise and/or this Ordinance or provided a plan for the re~edy of such defaults and violations which is satisfactory to the Grantor; and (2) such receivers or trustees shall, within said one hundred twenty (120) days, execute an agreement duly approved by the court having jurisdiction in the premises, whereby such receivers or trustees assume and agree to be bound by each and every term, provision and limitation of the Franchise and this Ordinance. b. In the case of a foreclosure or other judicial sale of the Franchise property, or any material part thereof, Grantor may give notice of termination of any Franchise granted pursuant to this Ordinance upon Grantee and the successful bidder at such sale, in which the event the Franchise granted and all rights and privileges of the Grantee hereunder shall cease and terminate -20- thirty (30) days after such notice has been given, unless (1) Grantor shall have approved the transfer of the Franchise in accordance with the provisions of the Franchise and this Ordinance; and (2) such successful bidder shall have covenanted and agreed with Grantor to assume and be bound by all terms and conditions of the Franchise. SECTION ~.us. RIGHTS RESERVED TO GRANTOR. &.- In addition to any rights specifically reserved to the Grantor by this Ordinance, the Grantor reserves to itself every right and power which is required to be reserved by a provision of any ordinance or under the Franchise. SECTION ~~. RIGHTS OF INDIVIDUALS. a. Grantee shall not deny service, deny access, or otherwise discriminate against Subscribers, Channel users, or general citizens on the basis of race, color, religion, disability, national origin, age, gender or sexual preference. Grantee shall comply at all times with all other Applicable Laws, relating to nondiscrimination. b. Grantee shall adhere to the applicable equal employment opportunity requirements of Applicable Laws, as now written or as amended from time to time including 47 V.S.C. Section 551, Protection of Subscriber Privacy. c. Neither Grantee, nor any Person, agency, or entity shall, without the Subscriber's consent, tap or arrange for the tapping, of any cable, line, signal input device, or Subscriber outlet or receiver for any purpose except routine maintenance of the System, detection of unauthorized service, polling with audience participating, or audience viewing surveys to support advertising research regarding viewers where individual viewing behavior cannot be identified. d. In the conduct of providing its services or in pursuit of any collateral commercial enterprise resulting therefrom, Grantee shall take reasonable steps to prevent the invasion of a Subscriber's or general citizen's right of privacy or other personal rights through the use of the System as such rights are delineated or defined by Applicable Laws. Grantee shall not, without lawful court order or other applicable valid legal authority, utilize the System's interactive two- way equipment or capability for unauthorized personal surveillance of any Subscriber or general citizen. e. No cable line, wire, amplifier, converter, or other piece of equipment owned by Grantee shall be installed by Grantee in the Subscriber's premises, other than in appropriate easements, without first securing any required consent. If a Subscriber requests service, permission to install upon Subscriber's property shall be presumed. Where a property owner or his or her predecessor was granted an easement including a public utility easement or a servitude to another and the servitude by its terms contemplates a use such as Grantee's intended use, Grantee shall not be required to service the written permission of the owner for the Installation of cable television equipment. f. No signals of a class IV cable communications channel may be transmitted from a Subscriber terminal for purposes of monitoring individual viewing patterns or practices without the express written permission of a Subscriber. The request for permission must be contained in a separate document with a prominent statement that the Subscriber is authorizing the permission in full knowledge of its provisions. The written permission must be for a limited period of time not to exceed one year which is renewal at the option ofthe Subscriber. No penalty may be invoked -21- for a Subscribers failure to provide or renew the authorization. The authorization is revocable at any time by the Subscriber without penalty of any kind. The permission must be required for each type or classification or class IV cable communications activity planned. 1. No information or data obtained by monitoring transmission of a signal from a Subscriber terminal, including but not limited to the lists of the names and addresses of the Subscribers or lists that identify the viewing habits of Subscribers may be sold or otherwise made available to any Person other than to Grantee and its employees for internal business use, or to the Subscriber who is the subject of that information, unless the Grantee has received specific written authorization from the Subscriber to make the data available. 2. Written permission from the Subscriber must not be required for the systems conducting system wide or individually addressed electronic sweeps for the purpose of verifying system integrity or monitoring for the purpose of billing. Confidentiality of this information is subject to paragraph 1 above. 3. For purposes of this Section 136, a "class IV cable communications channel" means a signaling path provided by a System to transmit signals of any type from a Subscriber terminal to another point in the System. SECTION ~.L3L SEVERABILITY. If any provision of this Ordinance is held by any Governmental Authority of competent jurisdiction, to be invalid as conflicting with any Applicable Laws now or hereafter in effect, or is held by such Governmental Authority to be modified in any way in order to conform to the requirements of any such Applicable Laws, such provision shall be considered a separate, distinct, and independent part of this Ordinance, and such holding shall not affect the validity and enforceability of all other provisions hereof. In the event that such Applicable Laws are subsequently repealed, rescinded, amended or otherwise changed, so that the provision hereof which had been held invalid or modified is no longer in conflict with such laws, said provision shall thereupon return to full force and effect and shall thereafter be binding on Grantor and Grantee, provided that Grantor shall give Grantee thirty (30) days written notice of such change before requiring compliance with said provision or such longer period of time as may be reasonably required for Grantee to comply with such provision. PASSED, APPROVED, AND ADOPTED this day of ,1997. THE CITY OF W A YZA T A, MINNESOTA By: Its: ATTEST -22- CABLE TELEVISION FRANCHISE AGREEMENT W AYZATA,MINNESOTA November 14, 1997 Prepared by: Brian T. Grogan, Esq. MOSS & BARNETT A Professional Association 4800 Norwest Center 90 South Seventh Street Minneapolis, MN 55402-4129 (612) 347-0340 TABLE OF CONTENTS SECTION 1. GENERAL PROVISIONS ......................................................... ..... ............. ......... ....4 1.1) Definitions................................................................................................................4 1.2) Written Notice..........................................................................................................4 SECTION 2. RENEWAL OF FRANCHISE.......................................... ....... ......... ................... ......5 2.1) Grant. .......................................................................................................................5 2.2) Right of Grantor to Issue and Renew Franchise. .....................................................5 2.3) Effective Date of Renewal. ............ ............................................... ................ ...........5 2.4) Term. ......... ............................................................................................. ........ ..........6 2.5) Franchise Not Exclusive. .........................................................................................6 2.6) Conflict with Cable Ordinance. .............................Error! Bookmark not defined. 2.7) Ownership of Grantee. ................... ................................ ............ .......... .... ........... .....6 SECTION 3. GENERAL REQUIREMENTS ........... .............. ........ ...... ....................... .......... .........6 3.1) Governing Requirements. ...... ........................................................ ........ ...... ............6 3.2) Franchise Fee. .......................................................................................................... 7 3.3) Not Franchise Fees........ ............. ...... ...... ........ ............. ..................................... ........7 3.4) Recovery of Processing Costs....... ........... ................................................................8 3.5) Liability Insurance. ........ .................... ............ .................... ..... .................... .............8 3.6) Indemnification. .....................................................................................................1 0 3.7) Grantee's Insurance............................................................................................... .11 3 .8) Workers' Compensation Insurance. .......... ......... ........................ ................... ........ .11 3.9) Security Fund. ...................................................................................................... ..11 3.10) Procedure for Enforcing Franchise Agreement......................................................12 3.11) Reservation of Rights............................................................................................ .13 3.12) Annual Report....................................................................................................... .13 SECTION 4. SYSTEM UPGRADE .............. ................. ........................ ..... ................................. .13 4.1) Upgrade. ................................................................................................................ .13 4.2) Emergency Alert Capability. ......... .................................... ........... ..................... ....14 4.3) Parental Control Lock. ......................................................................................... ..15 4.4 ) Technical Standards. ............................................................................................. .15 4.5) Right of Inspection... .............. ........ ...... ........... ........ ................. ............................ ..15 4.6) Periodic Evaluation, Review and Modification. ....................................................15 2. SECTION 5. SERVICES AND PROGRAMMING ......................................................................16 5.1) Services and Programming. ...................................................................................16 5.2) Leased Channel Service. ............ ............................... ................................... ..........17 SECTION 6. SUPPORT FOR LOCAL CABLE USAGE ............................................................17 6.1) PEG Access Operating Costs. ................................................................................17 6.2) Grantee Support for PEG Usage. ...........................Error! Bookmark not defined. 6.3) Compliance with Federal Law. ............. ..... ........................ .................................. ..18 SECTION 7 . REGULATION ... ....... ...................... ....................................................................... .19 7.1) 7.2) 7.3) Franchise Regulation. ........ ............... ................. ........ ........................................... .19 Force Majeure. . .................. ............. ..................... ........ ....... .................................. .19 Rate Regulation... ........... ......... ....................... ...................................................... ..20 EXHIBIT A EXHIBIT B EXHIBIT C EXHIBIT D EXHIBIT E EXHIBIT F GRANTEE'S OWNERSHIP INFORMATION FRANCHISE FEE PAYMENT WORKSHEET CORPORATE GUARANTEE ANNUAL PERFORMANCE REVIEW CHECKLIST SERVICES OFFERED BY GRANTEE GRANTEE COMMITMENT TO PEG ACCESS FACILITIES AND EQUIPMENT SERVICE TO PUBLIC FACILITIES PUBLIC BUILDINGS TO BE PROVIDED WITH FREE CABLE DESCRIPTION OF SYSTEM UPGRADE EXHIBIT F-l EXHIBIT F-2 EXHIBIT G 3. FRANCHISE AGREEMENT THIS FRANCHISE AGREEMENT (hereinafter the "Agreement"), made and entered into this day of ,19_, by and between the City ofWayzata, a municipal corporation of the State of Minnesota (hereinafter the "City" or "Grantor"), and Triax Midwest Associates, L.P. (hereinafter the "Grantee"). WITNESSETH WHEREAS, pursuant to Ordinance No. (the "Ordinance"), the City is authorized to grant and renew one or more nonexclusive revocable Franchises to operate, construct, maintain and reconstruct a cable television system within the City; and WHEREAS, the City, after due evaluation of the Grantee's technical ability, financial condition and legal qualifications, and after public hearings, has determined that it is in the best interest of the City and its residents to renew the Franchise held by the Grantee. NOW, THEREFORE, in consideration of the foregoing premises and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties hereto agree as follows: SECTION 1. GENERAL PROVISIONS 1.1) Definitions. Capitalized terms used in this Agreement shall be defined as set forth in the Ordinance unless (i) otherwise defined herein, or (ii) the context otherwise requires. 1.2) Written Notice. All notices, reports or demands required or permitted to be given under this Agreement and/or the Ordinance shall be in writing and shall be deemed to be given when delivered personally to the party designated below, or when five (5) days have elapsed after it has been deposited in the United States mail in a sealed envelope, with registered or certified mail, postage prepaid thereon, or on the next business day if sent by express mail or nationally recognized overnight air courier addressed to the party to which notice, report or demand is being given, as follows: If to City: City Clerk 600 Rice Street Wayzata. MN 55391 If to Grantee: Regional Manager Triax Cablevision 4. 212 - 15th Avenue NE Suite 2010 Waseca, MN 56093 Such addresses may be changed by either party upon notice to the other party given as provided in this Section. SECTION 2. RENEWAL OF FRANCHISE 2.1) Grant. Upon acceptance of this Franchise by Grantee, the Franchise granted pursuant to Ordinance No. , passed and adopted on the _ day of , 19_ to, Triax Midwest Associated, L.P., is hereby replaced and superseded by the provisions of the Ordinance, subject to the terms and conditions of this Agreement. This Franchise hereby provides Grantee with the authority, right and privilege to construct, reconstruct, operate and maintain a Cable Television System to provide Cable Services within the Franchise Area. 2.2) Right of Grantor to Issue and Renew Franchise. Grantee acknowledges and accepts the right of Grantor to issue and/or renew the Franchise under the law as it existed on the Effective Date hereof and Grantee agrees that it shall not now or at any time hereafter challenge any lawful exercise of this right by Grantor in any local, State or Federal court. 2.3) Effective Date of Renewal. The renewal ofthe Franchise provided for in this Agreement shall be effective on the date that both parties have executed this Agreement (the "Effective Date"), provided that said date is no later than thirty (30) days after the date the City Council, by Resolution, approves this Agreement (the "Approval Date"). The renewal of the Franchise provided for in this Agreement is further contingent upon the filing by Grantee with the City Clerk of the City, of this Agreement duly executed by Grantee together with the security fund and insurance certificates provided for in this Agreement and the Ordinance, except that if such filing does not occur within sixty (60) days after the Approval Date, the Grantor may, in its sole discretion, declare the renewal of the Franchise provided for herein to be null and void. 2.4) Term. The term of the Franchise renewed pursuant to this Agreement shall be for the period of fifteen (15) () years commencing on the Effective Date, at which time it shall expire and be of no force or effect unless the Franchise is then renewed in accordance with the Ordinance and Applicable Laws. 5. 2.5) Franchise Not Exclusive. The Franchise renewed pursuant to this Agreement shall not be construed as limiting the right of Grantor, through its proper offices, and in accordance with the Ordinance and Applicable Law, to grant other Franchises containing terms and conditions that are no more favorable or less burdensome than those imposed on Grantee in the same Franchise Area the Grantee is entitled to occupy by this Agreement, permit or otherwise; provided, however, that such additional grants shall not operate to materially modify, revoke or terminate any rights granted to Grantee herein and shall be in accord with the provisions of the Ordinance. 2.6) Ownership of Grantee. Grantee represents and warrants to Grantor that the names of the shareholders, partners, members or other equity owners of the Grantee and of any of the shareholders, partners, members and/or other equity owners of Grantee are as set forth in Exhibit A hereto. SECTION 3. GENERAL REQUIREMENTS 3.1) Governing Requirements. Grantee shall comply with all lawful requirements of this Agreement, the Ordinance and Applicable Laws. 3.2) Franchise Fee. (a) In consideration of the renewal of the Franchise provided for herein, the Grantee shall, at all times during the term of this Agreement, pay to Grantor a Franchise Fee of five percent (5%) of Grantee's Gross Revenues as defined in the Ordinance but excluding any Access Operating Fee funds collected. The Franchisee Fee shall be payable quarterly within thirty (30) days of the expiration of the preceding calendar quarter. Each payment shall be certified by aft offieer of Grantee Grantee's controller or chief financial officer and shall be accompanied by a report in such form as the City may reasonably request showing the computation of the Franchise Fee as it relates specifically to the Wayzata franchise area (CUID # MN0569) for the preceding calendar quarter and such other relevant facts as may be required by the City, including the completion of a Franchise Fee Payment Worksheet in the form attached hereto as Exhibit B. 3.3) [explain vlhy deleting and ""'fl.y elarifieation ear.F1ot be ineluded in the Franehise Agreement with respeet to '.v hat may or may not be dedueted from franehise fee payments][City was reimbursed for eosts a year ago they are uncertain why this now has been eliminated from agreement.[':my delete allo'Ns a good faith diseussioB behveen the hvo parties not mandatory] Not Franchise Fees. W Grantee acknowledges and agrees that the Franchise Fees payable by Grantee to the City pursuant to Section 3.2 hereof shall take precedence over all other payments, 6. contributions, Services, equipment, facilities, support, resources or other activities to be provided or performed by the Grantee pursuant to this Agreement and/or the Ordinance and that the Franchise Fees provided for in Section 3.2 of this A2reement shall not be deemed to be in the nature of a tax. and shall be in addition to any and all taxes of 2eneral applicability and other fees and char~es which the Grantee shall be required to pay to the City and/or to any other Governmental Authority. all of which shall be separate and distinct obli2ations of Grantee. .C1:U.- Grantee shall not apply or seek to apply or make any claim that all or any part of the Franchise Fees or other payments or contributions to be made bv Grantee to Grantor pursuant to this A2reement and/or the Ordinance shall be deducted from or credited or offset a2ainst any taxes. fees or assessments of 2eneral applicability levied or imposed by the City or any other Governmental Authority. includin2 any such tax. fee or assessment imposed on both utilities and cable operators or their services. @ Grantee shall not apply or seek to apply all or any part of any taxes. fees or assessments of 2eneral applicability levied or imposed by the City or any other Governmental Authority (including any such tax. fee or assessment imposed on both utilities and cable operators or their services) as a deduction or other credit from or a2ainst any of the Franchise Fees or other payments or contributions to be paid or made pursuant by Grantee to Grantor to this A~reement and/or the Ordinance. each of which shall be deemed to be separate and distinct obligations of the Grantee. ...3.& Recovery of Processin2 Costs. .uu.. Durin2 the term of this A~reement. if the Grantee initiates a reauest for approval regarding the transfer of this Franchise or a chanQ:e in control of the Grantee. the Grantee shall. to the extent permitted by Applicable Laws. reimburse the Grantor for all reasonable out-of-pocket costs. includin2 attorneys' and consultants' fees and costs. incurred by the Grantor in connection with Grantor's review and processinQ: of Grantee's request. (b) To aid in the analysis and resolution of anv future disputed matters relative to this Agreement. the Grantor and Grantee may. bv mutual written a2reement (both as to whether to hire and whom to hire). emplov the services of technical. financial and/or legal consultants. as mediators. All reasonable fees ofthe consultants incurred by the Grantor and/or the Grantee in this regard shall. unless the parties otherwise aQ:ree. be borne equally by Grantor and Grantee. 3.5) Liability Insurance. (a) Upon the Effective Date, the Grantee shall, at its sole expense and in addition to all required insurance under Section 1.27 of the Ordinance, take out and maintain during the term of this Agreement public liability insurance with a company licensed to do business in the State of Minnesota with a rating by A.M. Best & Co. of not less than "A" that shall protect the Grantee, the Grantor and their officials, officers, directors, employees and agents from claims which may arise from operations under this Agreement, whether such operations be by the Grantee, its officials, officers, directors, employees and agents or any subcontractors of Grantee. This liability insurance shall include, but shall not be limited to, protection against claims arising 7. from bodily and personal injury and damage to property, resulting from Grantee's vehicles, products and operations. The amount of insurance for single limit coverage applying to bodily and personal injury and property damage shall not be less than Two Million Dollars ($2,000,000.00). The following endorsements shall attached to the liability policy: (1) The policy shall provide coverage on an "occurrence" basis. (2) The policy shall cover personal injury as well as bodily injury. (3) The policy shall cover blanket contractual liability subject to the standard universal exclusions of contractual liability included in the carrier's standard endorsement as to bodily injuries, personal injuries and property damage. (4) Broad form property damage liability shall be afforded. (5) The Grantor shall be named as an additional insured on the policy. (6) An endorsement shall be provided which states that the coverage is primary insurance and that no other insurance maintained by the Grantor will be called upon to contribute to a loss under this coverage. (7) Standard form of cross-liability shall be afforded. (8) An endorsement stating that the policy shall not be canceled without thirty (30) days notice of such cancellation given to the Grantor. (b) [feels some periodic adjustment is RecessaT)' to insure aaequate coverage o','er a length of time] Grantor reserves the ri~ht to adjust the insurance limit coveraie requirements of this Agreement no more often than once every three (3) years. Any such adiustment by the Grantor will be no greater than the increase in the State of Minnesota Consumer Price Index (all consumers) for such three (3) year period. (c) Grantee shall submit to Grantor documentation of the required insurance, including a certificate of insurance signed by the insurance agent and companies named, as well as all properly executed endorsements. 3.6) ['.vhy deleting] Indemnification. (a) In addition to Grantee's indemnification obligations under Section 1.26 ofthe Ordinance, Grantee shall indemnify, defend and hold Grantor, its officers, boards, commissions, agents and employees (collectively the "Indemnified Parties") harmless from and against any and all lawsuits, claims, causes of action, actions, liabilities, demands, damages, judgments, settlements, disability, losses, expenses (including attorney's fees and disbursements of counsel) and costs of any nature that any of the Indemnified Parties may at any time suffer, sustain or incur arising out of, based upon or in any way connected with the Grantee's operations, the exercise of the Franchise renewed pursuant to this Agreement, the breach by Grantee of its 8. obligations under this Agreement or the Ordinance and/or the activities of Grantee, its subcontractor, employees and agents hereunder. Grantee shall be solely responsible for and shall indemnify, defend and hold the Indemnified Parties harmless from and against any and all matters relative to payment of Grantee's employees, including compliance with Social Security and withholdings. (b) The indemnification obligations of Grantee set forth in this Agreement are not limited in any way by the amount or type of damages or compensation payable by or for Grantee under Workers' Compensation, disability or other employee benefit acts, acceptance of insurance certificates required under this Agreement, or the terms, applicability or limitations of any insurance held by Grantee. (c) Grantor does not, and shall not, waive any rights against Grantee which it may have by reason of the indemnification provided for in this Agreement, because of the acceptance by Grantor, or the deposit with Grantor by Grantee, of any of the insurance policies described in this Agreement. (d) The indemnification of Grantor by Grantee provided for in this Agreement shall apply to all damages and claims for damages of any kind suffered by reason of any of the Grantee's operations referred to in this Agreement, regardless of whether or not such insurance policies shall have been determined to be applicable to any such damages or claims for damages. ( e) Grantee shall not be required to indemnify Grantor for negligence or misconduct on the part of Grantor or its officials, boards, commissions, agents, or employees. Grantor shall hold Grantee harmless, subject to the limitations in Minnesota Statutes Chapter 466, for any damage resulting from the negligence or misconduct of the Grantor or its officials, boards, commissions, agents, or employees in utilizing any PEG access channels, equipment, or facilities and for any such negligence or misconduct by Grantor in connection with work performed by Grantor and permitted by this Agreement, on or adjacent to the Cable System. 3.7) ['NIly it is unclear vt'hether the indemnification requirement will be assumed by the new Grantee for prior aets of Tria}(] Grantee's Insurance. Grantee shall not commence any Cable System reconstruction work or permit any subcontractor to commence work until all insurance required under this Agreement and the Ordinance has been obtained. Said insurance shall be maintained in full force and effect until the expiration of this Agreement. 3.8) Workers' Compensation Insurance. Grantee shall obtain and maintain Workers' Compensation Insurance for all of Grantee's employees, and in case any work is sublet, Grantee shall require any subcontractor similarly to provide Workers' Compensation Insurance for all of their employees, all in compliance with State laws, and to fully indemnify the Grantor from and against any and all claims arising out of occurrences on the work. Grantee hereby indemnifies Grantor for any and all costs, expenses 9. (including attorneys' fees and disbursements of counsel), damages and liabilities incurred by Grantor as a result of any failure of either Grantee or any subcontractor to take out and maintain such insurance. Grantee shall provide the Grantor with a certificate of insurance indicating Workers' Compensation coverage on the Effective Date. 3.9) Security Fund. (a) Within sixty (60) days of the Approval Date, Grantee shall establish and provide to Grantor a security fund, as security for the full and timely payment and performance by Grantee of all of its obligations under this Agreement and the Ordinance. The security fund shall consist of two (2) parts. The first part shall be in the amount of One Hundred Thousand Dollars ($100,000) and shall either be in the form of a performance bond, or a corporate guarantee and which shall be in a form acceptable to Grantor's City Attorney, and essentially similar to the example provided in Exhibit C. The second part shall be in the amount of at least ~ Ten Thousand Dollars ($5,00C)) $10,000($10.000) and shall either be in the form of an irrevocable letter of credit, or a cash deposit established in a local bank in an interest-bearing account payable to the order of Grantor as trustee for Grantee, with all interest distributed to the Grantee. (b) The first part of the security fund shall be maintained at the One Hundred Thousand Dollar ($100,000) level until the System upgrade and/or rebuild provided for in Section 4.1 hereof is completed, at which time that part of the fund shall be released, provided there are then no outstanding material violations or breaches of this Agreement or the Ordinance by Grantee. The second part of the security fund shall be maintained at the Five Thousand Dollar ($5,000) level. [maintaiB. at same level as ','..flen initially granted] Ten Thousand Dollar ($10.000) level for three (3) years at which time Grantee may request a reduction in the amount to Five Thousand Dollars ($5.000). If. at any time durinll the term of this Franchise. Grantee seeks consent to a transfer or assillnment of its rillhts hereunder. Grantor may unilaterally increase the security fund up to Twenty Thousand Dollars ($20.000) if it so chooses. (c) The security fund may be drawn upon by Grantor for those purposes specified in Section 3 .1O( d) hereof, in accordance with the procedures of Section 3.1 0, as the case may be, provided that Grantee has received written notice and thirty (30) days after receipt of such notice to cure any material violations or breaches prior to any assessment. [\>A1y deleting] Grantee's recourse. in the event Grantee believes that Grantor's actions in taking any security funds is improper. shall be through legal action after the security has been drawn upon. If the Grantor's action is found to be improper by any court or allency of competent jurisdiction. Grantee shall only be entitled to a refund of the funds plus interest. (d) [why deleting] Nothinll herein shall be deemed a waiver of the normal permit and bonding requirements made of all contractors workinll within the City's rillhts-of-way. 3.10) Procedure for Enforcing Franchise Agreement. (a) The procedures for enforcing violations or breaches of this Agreement and/or the Ordinance shall be consistent with the procedures set forth in the Ordinance. In the event of an alleged violation or breach of this Agreement and/or the Ordinance by Grantee, Grantor, by 10. action of the City Council, shall first give notice to Grantee of the violation or breach, and demand that Grantee cure the same within a reasonable time, which shall not be less than ten (10) days in the case of the failure of the Grantee to pay any sum or other amount due the Grantor under this Agreement or the Ordinance, and thirty (30) days in all other cases. If Grantee fails to cure the violation or breach to the Grantor's reasonable satisfaction within the time prescribed or if Grantee fails to commence corrective action within the time prescribed and diligently proceed to cure such violation or breach thereafter, the Grantee shall then be given a written notice of not less than fourteen (14) days of a public hearing to be held before the Council. Said notice shall specify the violations or breach alleged to have occurred. (b) At the public hearing, the Council shall hear and consider all relevant evidence, and thereafter render findings and its decision. (c) In the event the Council finds that Grantee has cured the violation or breach or has diligently commenced correction of such violation or breach after notice thereof from Grantor and is diligently proceeding to fully remedy such violation or breach, or that no material violation or breach has occurred, the Council shall terminate the hearing and no penalty or other sanction shall be imposed against Grantee. In determining whether a violation or breach is material, Grantor shall take into consideration the reliability of the evidence of the violation or breach, the nature of the violation or breach and the damage, (if any) caused or likely to be caused thereby to the Grantor, the City's residents or Subscribers, any justifying or mitigating circumstances and such other matters as the Grantor may deem appropriate. (d) In the event the Council finds that a material violation or breach exists and that Grantee has not cured the same in a satisfactory manner, has not diligently commenced correction of such violation or breach or has not diligently proceeded to fully remedy such violation or breach, the Council may impose liquidated damages, assessable from the security fund, of up to GfI:e Five Hundred Dollars ($100)($500) per day or per incident, for unexcused violations or breaches of the System upgrade and/or rebuild completion schedule provided in Section 4.1 herein, and up to I'i.fty Three Hundred Dollars ~($300) per day or per incident for all other violations or breaches of this Agreement and/or the Ordinance, provided that all violations or breaches of a similar nature occurring at the same time shall be considered one (1) incident.[leave in mOBetary penalties are in liBe with reeeHt decision in Jones IBtercable v Naperville city's right to termiBate based on material ',iolatioB mtlst be retaiBed. 3.11) Reservation of Rights. Grantor and Grantee reserve all rights that they may possess under Applicable Laws unless expressly waived herein. 3.12) Annual Report. In addition to the requirements of Section 1.20 and 1.29 of the Ordinance, Grantee shall submit a written end of the year report to Grantor utilizing the format outlined in the Annual Performance Review Checklist attached hereto as Exhibit D. In addition, Grantee and Grantor agree that the Annual Performance Review Checklist may be modified from time to time by 11. Grantor, in its sole discretion, to incorporate additional issues and topics for comment by Grantee. In accordance with Section 1.18 of the Ordinance, Grantee shall also provide City with a quarterly customer service compliance report utilizing the format outlined in Exhibit I attached hereto. SECTION 4. DESIGN PROVISION 4.1) Minimum Channel Capacity. (a) Grantee shall provide a System which is capable of delivering a minimum of eighty channels (80) Channels by Jan1:laF)' 1, 1999. December 31. 1998. (b) All programming decisions remain the sole discretion of Grantee provided that Grantee complies with federal law regarding notice to City and Subscribers prior to any channel additions, deletions, or realignments, and further subject to Grantee's signal carriage obligations pursuant to 47 V.S.C. ~~ 531-536, and subject to City's rights pursuant to 47 V.S.C. ~ 545. Grantee shall conduct programming surveys from time to time to obtain input on programming decisions from Subscribers. 4.2) System Design. [provision remains ODen -- as does Exhibit G] The System required herein will be engineered and built to provide a minimum of eighty (80) channels using a bandwidth technology or compression technology in tbe discretion of Grantee. Grantee shall meet with City to review its system design and construction plans prior to the commencement of construction and shall, at the request of City, participate in a public meeting designed to inform residents of City of said design and construction plans. In those residential areas ',mere fiber Fiber optic cable is will be deployed, and the system shall incorporate multiple strands of fiber and serve an average of five hundred (500) homes per fiber node. The System shall at all times meet the technical standards established by the FCC as they may be amended from time to time and shall be operated so as to minimize disruption of signal to Subscribers. The precise System specifications are outlined in Exhibit G. which is inc01:porated herein by reference.[want full rebuild not "compression teclmology" wants to work on revising the description oftlle system upgrade as f-Qund in Exhibit G] 4.3) Operation and Maintenance of System. The Grantee shall render effective service, make repairs promptly, and interrupt service only for good cause and for the shortest time possible. Such interruption, to the extent feasible, shall be preceded by notice in accordance with Section 1.2 herein and all applicable provisions of the Ordinance. and shall occur during periods of minimum use of the System.[Iacl1:lde clarification that Grantee 'Nill also eomply with applicable pro':isions of the Ordiaance regarding technical issues] 12. 4.4) Special Testing. City may require special testing of a location or locations within the System if there is a particular matter of controversy or unresolved complaints pertaining to such location(s). Demand for such special tests may be made on the basis of complaints received or other evidence indicating an unresolved controversy or noncompliance. Such tests shall be limited to the particular matter in controversy or unresolved complaints. The City shall endeavor to so arrange its request for such special testing so as to minimize hardship or inconvenience to Grantee or to the Subscribers caused by such testing. Before ordering such tests, Grantee shall be afforded thirty (30) days to correct problems or complaints upon which tests were ordered. The City shall meet with Grantee prior to requiring special tests to discuss the need for such and, if possible, visually inspect those locations which are the focus of concern. If, after such meetings and inspections, City wishes to commence special tests and the thirty (30) days have elapsed without correction of the matter in controversy or unresolved complaints, the tests shall be conducted by a qualified engineer selected by City. In the event that special testing is required by City to determine the source of technical difficulties, the cost of said testing shall be borne by the Grantee if the testing reveals the source of the technical difficulty to be within Grantee's reasonable control. If the testing reveals the difficulties to be caused by factors which are beyond Grantee's reasonable control then the cost of said test shall be borne by City. 4.5) FCC Reports. The results of tests required to be filed by Grantee with the FCC shall also be copied to City. 4.6) Emergency Alert Capability. Grantee shall at all times comply with all Applicable Laws regarding the provision of emergency alert services. At a minimum. Grantee shall incorporate into its Svstem the capability for an emergency override alert whereby a designee of the Citv. in times of crisis. may introduce an audio message on the System. Grantee shall provide. in a convenient location. all equipment necessary for use of the emergency alert system. 4.7) Parental Control Lock. Grantee shall provide, for sale or lease, to Subscribers, upon request, a parental control locking device or digital code that permits inhibiting the video and audio portions of any Channels offered by Grantee. 4.8) Technical Standards. Grantee shall, at a minimum, comply at all times with all applicable Federal Communications Commission (FCC) Rules and Regulations, including but not limited to, Part 76, Subpart K (Technical Standards), as may be amended from time to time. 13. 4.9) Right ofInspection. Grantor shall have the right to inspect all construction, reconstruction or installation work performed by Grantee under the provisions of this Agreement and Applicable Laws, to ensure Grantee's compliance and to protect the health, safety and welfare of Grantor's citizens. 4.10) Periodic Evaluation, Review and Modification. Grantor and Grantee acknowledge and agree that the field of cable television is a relatively new and rapidly changing one which may see many regulatory, technical, financial, marketing and legal changes during the term of this Agreement. Therefore, in order to provide for the maximum degree of flexibility in this Agreement, and to help achieve a continued, advanced and modem Cable System, the following evaluation provisions will apply: (a) The City reserves the right to adopt rules and regulations controlling the procedures as set forth below and the subjects for evaluation sessions. In the absence of any City action taken to exercise these rights, Grantee shall be subject to the procedures and the subjects described in this Section 4.10. (b) The City may require, in its sole discretion, that the Grantee participate in evaluation sessions with the City at any time and from time to time during the term of this Agreement; provided, however, there shall not be more than one (1) evaluation session during any calendar year. (c) Topics which may be discussed at any evaluation session include, but are not limited to, rates, channel capacity, the System performance, programming, PEG access, municipal uses of the System, Subscriber complaints, judicial rulings, FCC rulings and any other topics the City or Grantee may deem relevant. (d) During an evaluation session, Grantee shall fully cooperate with the City and shall provide without cost and in a timely manner such information and documents as the City may request to perform the evaluation. (e) [\V1:1)' is this deleted furt1:1er clarifieation] If at any time durin~ its evaluation. the City determines that reasonable evidence exists of inadequate System performance. the City may require Grantee to perform tests and analyses pursuant to Section 4.4 of this Franchise directed toward such suspected inadequacies. Grantee shall fully cooperate with the City in performin~ such testin~. (f) As a result of an evaluation session, the City or Grantee may determine that an amendment in the terms of this Agreement may be required, that the requirements of the System or this Agreement should be updated, changed or revised, and/or that additional services should be provided by Grantee (collectively a "Proposed Modification"). If the Proposed Modification is consistent with the terms of this Agreement, the Ordinance, the needs of the City and existing state-of-the-art technology, including what is provided by Grantee in other Systems owned, operated or managed by it, its parent company or any affiliated company, Grantee and the City 14. will, in good faith, review the terms of the Proposed Modification and consider amending this Agreement accordingly. SECTION 5. SERVICES AND PROGRAMMING 5.1) Services and Programming. Grantee shall provide Grantor with a list of programming services and other services offered, which list shall be attached hereto as Exhibit E (the "Services List"). The Services List shall include all applicable charges and pricing schedules. The Services List shall be updated each time a change is made by Grantee. Grantee shall not alter the number of program services or other services without thirty (30) days prior written notification to the Grantor and System Subscribers. 5.2) Leased Channel Service. Grantee shall offer leased channel service on reasonable terms and conditions and in accordance with Applicable Laws. 5.3) Periodic Subscriber Survey. (a) Commencing in 1998 and at least every three (3) years thereafter, Grantee shall, no earlier than (90) days and no later than thirty (30) days prior to sl:lbmitting the ar.nual report required pursuant to Seetions 1.20 and 1.29 of the Ordinanee, eonduet a "Titten random survey of City Subscribers in a f{)rm and mar.ner approyed by the City. Each sur.ey shall be prepared and eondueted in good faith so as to present reasoaably reliable measures of Subscriber satisfaction with: signal quality; Grantee' response to Subscriber eomplaints; billing practices; program services; and installation praetices. The survey shall be condl:leted in coaf{)rmity '?lith sueh requirements, including sl:lpervision and review of retl:lmed Sl:lcveys, as the City may from time to time prescribe. Grantee may satisfy the requirements of this Section 5.3 through a telephone survey conducted by an independent Person in the business of regl:llarly eOHductiag telephone To the extent Grantee conducts customer surveys with respect to all or a portion of the system servin~ the City. it shall provide the City with all non-confidential information and findings from such surveys. (b) As a part of each annual report, Grantee shall provide the City with the results of any survey conducted and shall report in writing what steps Grantee is taking to implement the findings of the survey, such as correcting problems and expanding services.[Clarify that any eosts associated '?lith Periodic S1:1bscriber Survey will Hot be borne by the city, passed through to subscribers, nor dedl:leted from the franchise fee paymems.] 15. SECTION 6. PUBLIC ACCESS PROVISIONS 6.1) Public, Educational and Government Access. (a) City or its designee is hereby designated to operate, administer, promote, and manage access (public, education, and government programming) (hereinafter "PEG access") to the cable system established pursuant to this Section 6. Grantee shall have no responsibility whatsoever for PEG access except as expressly stated in this Section 6. 6.2) Grantee Support for PEG Usage. In accordance with the provisions of the Cable Act and Minn. Stat. ~ 238.084, Grantee shall provide and make available for public, educational and governmental (PEG) access usage within the Service Area the following: (a) Provision and use of the grant funds and Channels designated in Exhibit F of this Agreement for local POO educational and governmental programming and access use at no charge in accordance with the requirements of Exhibit F. (b) Maintenance of the peg Access Facilities and Channels, and support ofpgff educational and governmental programming to the extent specified in Exhibit F of this Agreement. (c) Provision of free public building Installation and cable service as more clearly specified in Exhibit F, and provision of two-way capability to the locations specified in Exhibit F. (d) POO Access Facilities shall be operated by the City. The City is uneomf{)rtable including a requirement of f{)rm the "ad'/isery committee" in the Franchise .^.greement. The City wants to maintain fleJdbility to create and/or dismantle eommittees as neoessary eliminate reference to committee. SECTION 7. REGULATION 7.1) Amendment of Franchise Agreement. Grantee and City may agree, from time to time, to amend this Franchise. Such written amendments may be made subsequent to a review session pursuant to Section H ~ or at any other time if City and Grantee agree that such an amendment will be in the public interest or if such an amendment is required due to changes in federal, state or local laws. City shall act pursuant to local law pertaining to the ordinance amendment process. 16. 7.2) Conflict Between Ordinance and Agreement. In the event of any conflict between the terms and conditions of this Franchise Agreement and the provisions of the Ordinance, the provisions of this Franchise Agreement shall control. Grantee expressly acknowledges and agrees that the City hereby retains all of its police powers and the City may unilaterally amend the Ordinance in the exercise of its police powers and Grantee shall comply with said Ordinance as may be amended; provided, however that City hereby agrees to use reasonable efforts to address public health, welfare and safety needs without resorting to amending the Ordinance. [Clarify that Grantee accepts all terms of the Ordinance as presently drafted and will not later assert a conflict between tfie Franchise and Ordiaance unless a subsequent amendment is incorporated. In other words, if a eenflict e}{ists tell us nO'll or don't raise it later as a def'8flse. ] 7.3) Force Majeure. In accordance with Section 1.31 of the Ordinance, in the event Grantee's performance of any of the terms, conditions, obligations or requirements of this Agreement or the Ordinance is prevented or impaired due to any cause beyond its reasonable control, such inability to perform shall be deemed to be excused for the period of such inability and no penalties or sanctions shall be imposed as a result thereof.. ['Vh)' can't Grantee provide advance v,'i"itten notice once it Ras disco'lered an event which will prevent its performance of the franckise]. provided Grantee has notified Grantor in writin~ within ten (10) days of its discovery of the occurrence of such an event. Such causes beyond Grantee's reasonable control shall include, but shall not be limited to, acts of God, civil emergencies and labor unrest or strikes, untimely delivery of equipment, inability of Grantee to obtain access to an individual's property and inability of Grantee to secure all necessary permits to utilize utility poles and conduit so long as Grantee utilizes due diligence to timely obtain said permits. 7.4) Rate Regulation. Nothing in this Agreement shall in any way prevent Grantor from regulating any rates charged by Grantee. If Grantor elects to so regulate, Grantor shall follow the procedures outlined in Section 1.19 of the Ordinance or Applicable Laws. IN WITNESS WHEREOF, Grantor and Grantee have executed this Agreement the day, month and year first above written. CITY OF W A YZA T A, MINNESOTA Dated: By: ATTEST: 17. By: Its: (SEAL) TRIAX MIDWEST ASSOCIATES, L.P. Dated: By: Its: (CORPORATE SEAL) STATE OF MINNESOTA) ) ss. COUNTY OF ) The foregoing instrument was acknowledged before me on , the of the City of ,19_, by , on behalf of the City. Notary Public STATE OF MINNESOTA) ) ss. COUNTY OF ) The foregoing instrument was acknowledged before me on , 19_, by , the of Triax Midwest Associates, L.P. on behalf of the Company. Notary Public 0335118.01 TO UPD.\TE, PRESS F9 142726/324m03!.DOC 18. EXHIBIT A OWNERSHIP TRIAX MIDWEST ASSOCIATES, L.P. is a [wholly owned subsidiary of parent name]. EXHIBIT B [GROGAN IS WAITING FOR US TO SUBMIT A PROPOSED ALTERNATIVE FEE PAYMENT WORKSHEET] EXHIBIT D ANNUAL PERFORMANCE REVIEW CHECKLIST[TH!S WILL HA VE TO BE J,IOD!FIED BASED O.V THE AGREE},IENTS OF' THE ABOVE REFERK",tCED OPEV ISSUES] 1. RATES AND CHARGES No change Changed Notices sent to City and subscriber Changes in rates and costs identified by attachment Change "reasonable" and consistent with the standards prescribed by the FCC Other (describe in attachment) 2. PROGRAMS AND SERVICES No change in programs and services New programs and services added Identify new programs and services and decision for introduction The programs and service changes meet demand expressed in customer satisfaction surveys Other (describe in attachment) 3. PUBLIC, GOVERNMENTAL AND EDUCATIONAL ACCESS Check Where Applicable 4. CUSTOMER SERVICE Customer service requirements complied with Summary of complaints (attached) System outages summary (attached) Description of new customer services, promotions (attached 5. FILINGS WITH FCC Summary of all filings with FCC described in attachment 6. PERFORMANCE TEST IN FRANCHISE COMPLETED Summary of performance test results (attached) 7. FRANCHISE FEE PAYMENTS MADE (ATTACH COMPLETED FRANCHISE FEE PAYMENT WORKSHEETS - EXHIBIT B TO FRANCHISE AGREEMENT) 8. 9. COMPLETION OF CONSTRUCTION Upgrade/rebuild (summary attached) New technologies incorporated into System Channel capacity increased Service extended to new areas Other 10. NEW SERVICES No Changes Services other than programming made available in the subscriber network (summary attached) 11. TERMS AND CONDITIONS IN THE FRANCHISE AGREEMENT HAVE BEEN COMPLIED WITH Company participated in planning studied and Cable Advisory Committee activities (summary attached All insurance, bonds and deposits are updated and filed with City 12. OTHER PERFORMANCE HIGHLIGHTS OR PLANS TO BE INTRODUCED WITHIN THE NEXT TWELVE (12) MONTHS (SUMMARY ATTACHED) Dated this _ day of Officer of [] ,19_, by , a duly authorized City of , Minnesota Verification: The above Annual Performance Review has been filed by Triax Midwest Associates, L.P. as required. The Office of for the City of has reviewed the information and finds that the filing is complete lis not complete _' The following matters are deemed incomplete and require further information and/or compliance by ,19_. EXHIBIT E SERVICES OFFERED BY GRANTEE Service Description Rate/ Charge EXHIBIT F GRANTEE COMMITMENT TO PEG ACCESS FACILITIES AND EQUIPMENT [Review state law and determine whether the number of access channels can be modified to perhaps eliminate a public access channelfrom a neighboringjurisdiction-Grogan want you to review J 238.084 subd 3(a)(5) as he believes that provision will provide Wayzata the flexibility it is lookingfor.) 1. PUBLIC. EDUCATIONAL AND GOVERNMENT (PEG) ACCESS CHANNELS Grantee shall provide to each of its subscribers who receive some or all of the services offered on the Cable System, reception on at least one (1) specially designated noncommercial public access channel available for use by the general public on a first-come, first-served, nondiscriminatory basis; at least one (1) specially designated access channel for use by local educational authorities; at least one (1) specially designated access channel available for government use (hereinafter collectively referred to as the "PEG Channels"); and at least one (1) specially designated access channel available for lease on a first-come, first-served, nondiscriminatory basis by commercial and noncommercial users. The VHF spectrum must be used for at least one (1) of the PEG Channels required in this paragraph. No charges may be made for channel time or playback of prerecorded programming on the specially designated noncommercial access channels. Personnel, equipment and production costs may be assessed, however, for live studio presentations exceeding five (5) minutes in length. Charges for those production costs and fees for use of other public access channels must be consistent with the goal of affording the public a low-cost means of television access. Whenever the PEG Channels are in use during eighty percent (80%) of the weekdays, Monday to Friday, for eighty percent (80%) of the time for any consecutive three (3) hour period for six (6) weeks running, and there is demand for use of an additional channel for the same purpose, the Grantee shall then have six (6) months in which to provide a new PEG Channel for the same purpose, provided that provision of the additional channel or channels must not require the Cable System to install converters. The PEG Channels shall be dedicated for PEG use for the term of the Franchise Agreement, provided that Grantee may, utilize any portions of the PEG Channels not scheduled for PEG use. Grantor shall establish rules and procedures for such scheduling in accordance with Section 611 of the Cable Act (47 U.S.C. ~ 531). Grantee acknowledges Grantor's desire to produce only educational and governmental programming and that Grantor will not be producing public access prollramming. Grantor acknowledges Grantee's statutox:y obligations with respect to public access programming and recognizes that public access programming from other jurisdictions served by Grantee may be cablecast on the City's public access channel. Grantee. however. shall have the right under Minn. Stat. Chanter 238 to use the channel capacity on the public access channel for other programming such as mind extension university. the leaminll channel or any other programming Grantee. in its sole discretion. deems appropriate. Grantee shall also designate the standard VHF channel 6 for uniform regional channel usage currently provided by "Metro Channel 6" as required by Minn. Stat. ~ 238.43. Programming on this regional channel shall include a broad range of informational, educational, and public service programs and materials to cable television subscribers throughout the Twin Cities metropolitan area. 2. PEG OPERATIONS Grantor may in its sole discretion, negotiate agreements with neighboring jurisdictions served by the same Cable System, educational institutions or others to share the operating expenses of the PEG Channels. Grantor and Grantee may negotiate an agreement for management of PEG facilities, if so desired by both parties. 3. TITLE TO PEG EQUIPMENT Grantor shall retain title to all PEG equipment and facilities purchased or otherwise acquired pursuant to the previous Wayzata franchise Ordinance No. ). 4. PROMOTION OF PEG ACCESS Grantee shall allow the Grantor to place bill stuffers in Grantee's Subscriber statements at a cost to the Grantor not to exceed Grantee's cost, no less frequently than twice per year upon the written request of the Grantor and at such times that the placement of such materials would not materially and adversely effect Grantee's cost for the production and mailing of such statements. The Grantor agrees to pay Grantee in advance for the actual cost of such bill stuffers. Grantee shall also make available access information provided by Grantor in Subscriber packets at the time of Installation and at the counter in the System's business office within the Service Area. Grantee shall also distribute, at no charge to Grantor, through advertising insertion equipment, 28 weekly promotional and awareness commercial spots at randomly selected times in un-purchased advertising space produced at the Grantor's cost and submitted by the Grantor in a format compatible with such advertising insertion equipment once Grantee has acquired and activated such capability. Grantee shall also include a listing of the known programming to be cablecast on PEG access Channels in or on any program guide of services for the Cable System. 5. SERVICE TO PUBLIC BUILDINGS (a) One (1) cable drop connection and the highest level of cable service excluding Pay TV, pay-per-view and pay-per-channel programming shall be provided free of charge to each public building listed in Exhibit F -1 with no Installation charges or monthly service charges. Said drop connection and service provision shall be concurrent with the construction schedule required by Section 4.1 of the Agreement. Grantee shall, in any public building hereinafter built, provide all materials, design specifications and technical advice for anyone cable outlet to be installed during the construction of such building, without cost to the Grantor and Grantee shall provide the same service to such new public building as required in this paragraph (a). (b) Two-way capability shall be provided to the public buildings listed in Exhibit F-2. (c) To the extent any educational facilities in the Citv ofOmo. Minnesota desire two- way capability and Grantee agrees to provide such capability. Grantee is hereby authorized to use the Grantor's streets. if necessary. to provide such two-way capability. Grantee and Grantor mutually agree to use their best efforts to ensure the Omo school district. which serves some Wayzata residents. shall receive the benefits of two-way capability to the extent desired by the Omo school district. 6. PEG ACCESS OPERATING SUPPORT. Grantee shall also collect on behalf of City a per Subscriber fee of Cents L-) per month solely to fund access-related expenditures (hereinafter "Access Operating Fee"); provided, however, that in the event Grantee becomes subject to "effective competition" as that term is defined in 47 U.S.C. ~ 521.01 et seq., as amended from time to time, and specifically including Open Video Systems (OVS), as defined from time to time by the FCC, and/or Grantee experiences a !We 1m percent ~(1 0%) decrease in the number of Expanded Basic Subscribers in anyone year period calculated upon a yearly comparison of the number of Subscribers on December 31 st of each year, the Access Operating Fee shall, following ninety (90) days written notice to City, be reduced to the level of expenditure at which the competitive provider, if any, is obligated or no less than thirty five cents ~($O. ) per Subscriber per month. Actual receipts shall be payable on a monthly basis to City. City and Grantee may agree to increase the Access Operating Fee on an annual basis. EXHIBIT F-l SERVICE TO PUBLIC FACILITIES 1. PUBLIC BUILDINGS TO BE PROVIDED WITH TWO- WAY CAPABILITY: CITY OF W A YZA T A, MINNESOTA BUILDINGS; City Council Chambers Wayzata Depot Wayzata Country Club Wayzata West Junior High Wayzata Community Church Redeemer Church St. Bart's Unitarian Church Fire Station Wayzata Bay Center 600 Rice Street 402 Lake Street 200 Wayzata Boulevard West 149 Barry Avenue North 125 Wayzata Boulevard East 115 Wayzata Boulevard West 630 Wayzata Boulevard East 605 Rice Street 600 Rice Street 900 Superior Boulevard EXHIBIT F-2 OTHER PUBLIC BUILDINGS ~ 1. PUBLIC BUILDINGS TO BE PROVIDED WITH PROGR..A~M ORIGIN;\. TION C:\P;\.BILITY: TWO-WAY CAPABILITY: 0335118.01 CITY OF WA YZATA. MINNESOTA BUILDINGS: City Council Chambers Wayzata Depot Wayzata Countty Club Wayzata West Junior Hiih Wayzata Community Church Redeemer Church St. Bart's Unitarian Church Fire Station Wayzata Bay Center 600 Rice Street 402 Lake Street 200 Wayzata Boulevard West 149 Barty Avenue North 125 Wayzata Boulevard East 115 Wayzata Boulevard West 630 Wayzata Boulevard East 605 Rice Street 600 Rice Street 900 Superior Boulevard EXHIBIT G DESCRIPTION OF SYSTEM UPGRADE 1. General Requirements. Grantee shall use equipment used in hi~h-Quality. reliable. modem Cable Systems of similar desi~n. Within 90 days after the Effective Date. Grantee shall provide to the City a plan for uP2radin~ the current System indicatin~. at least. a ~eneral overview of the construction schedule. 2. General Description. The up~rade shall provide Subscribers with a technically advanced and reliable Cable System. The System shall operate with 750 MHZ of bandwidth. capable of deliverin~ a minimum of 110 channels of pro~rammin~. It will have a return capacity of 5-30 MHZ. The desi2n will provide the benefits of proven 11 O-channel electronics while positionin~ the System for expansion of bandwidth and channel capacity as technolo~y and future services develop. A purpose of this up~rade. in addition to increasin~ the technical capabilities and reliability of the System. is to provide the capacity for increased channels of video pro~rammin~ available to Subscribers. 3. Design. The desi~n of the System shall be based upon a "Fiber to the Feeder" architecture. This architecture will deliver the si~nals by fiber optics directly to each nei~hborhood ~roup. With a nei~hborhood ~roup average of only 500 homes. the resultin~ System will have improved reliability while deliverin~ a hi~h quality picture. Grantee will place fiber optic cables throu~hout the City. deliverin~ the si~nals to an ootical node placed in each neighborhood area. There shall be no more than an avera~e of9.5 active components in a cascade between the headend and the Subscriber. and an avera~e of no more than 7.5 active components in a cascade from any node. The lon~est coaxial cascade from a node shall not be lon~er than two (2) miles. which coaxial cascade shall use no more than nine active components. The headends will be interconnected to the hubs by a redundant fiber rin~. and the hubs will then feed the nodes. Should any equipment failures occur at a node. the number of homes which could be affected would total no more than the number of homes fed from that node. The incor:poration of standby power supplies. strate2ically placed throu~hout the System includin~ all hubs. will further reduce the likelihood of service interruptions. 4. Technical Specifications. (a) The System shall be capable ofmeetinl! the followin~ distortion parameters: 1. Carrier to RMS Noise 2. Carrier to Second Order 47 dB 53 dB 3. Carrier to Cross Modulation 4. Carrier to Composite Beat 53 dB 53 dB (b) The frequency versus gain response of a single channel as measured across any 6 MHZ spectrum shall not exceed +/-2 dB. (c) The frequency versus gain response of the entire passband shall not exceed n/ 10+ 2 dB for the entire System where N is the number of amplifiers in cascade. (d) The System shall be desilmed such that at a minimum all technical specifications of this Franchise A~reement are met. .... (e) The System shall be designed- such that no noticeable del!radation in signal Quality will a,ppear at the Subscriber terminal. 142726/324M031 DOC .;. Jl --.. C ITV OF CHANHASSEN Y- ,--- 690 COULTER DRIVE. P.O. BOX 147. CHANHASSEN, MINNESOTA 55317 (612) 937-1900. FAX (612) 937-5739 MEMORANDUM TO: Don Ashworth, City Manager FROM: Todd Gerhardt, Assistant City Manager DATE: October 27, 1997 SUBJ: Triax Outage Credit I received a phone call this past week from Triax requesting venfication regarding the "Cable TV Outage Credit." This past month Triax submitted a list of street names where they felt the trouble areas existed and will provide a 20% credit. Triax has now agreed to the 25% credit as requested by the city council. Ifwe get verification from the city council at Monday night's meeting, Triax could provide the credit in their next month's billmg cycle. I had Brian Grogan (our cable attomey) review the Triax's proposal and asked his opinion on the settlement. Mr. Grogan recommends that we accept Triax's proposal as, legally, they are not obligated to give a credit unless "service has been interrupted or discontinued for a total period of more than 48 hours in any 30 day period." Mr. Grogan is also reluctant to push the issue because a large percentage of the outages were due to both public and private road projects that cut Triax's cable (i.e. Lyman Boulevard, Villages on the Pond, etc.). Councilman Senn would also like to add Kurvers Point, Colonial Grove, Lotus Lake Estates, Fox Hollow and Near Mountain to the list. g: \admm \tg\tnaxcredl t.doc FROM L~RVIN HOFFM~N 09.22.1997 17:35 F'. 5 . . . . Triax Menxrancbn a . faOM'rllll I)UK or. . p^UL.J"!oon R!GIO~t MA."\AO[ Tl1Ax CIllll.J!Vl.Slt); 1504 2ND ST. S.E., P.O. ROX III WAS'U:.t\. MN 5609: (~07) B1t.5'~97. To: From; Date: Subject: Jano Bremer and Tom :aordwell Paul Pecora September 22, 1997 Chanbassen Service Credits - Below is a list of streets whioh we have identified as htJ.ving service related outages during the last few months. According to our records. there are approximately 560 active homes in these areas. Minion BJIIt SuWUvlJion !vfission HiI18 Drive/CowtlLane Mission Hills Way w. Mission mus Way E. Marshland TrEill Frisco Court Mayfield Court TiBua Lane Monk Court Rice Court Blackbird COUrt Heartland Court 300 Block to 900 Block of 86th St. ~bAnha5SCQ..B.1LIs.- ~~)..dh1Wm Chanhassen Hill~ Drive S. Chanhassen Hills Drive N. Mary Jane Circle Lake Susan Court Lak~ Susan Drive Barbara Court Oak Side Circle Lyman Court Commerce Drive Spoonbill Cir Mallard Court Kingfisher court Audulx>n Poad 7900 to 9000 Block of Great Plains Boulevard FROM LRRVIN HOFFMRN 09.22.1997 17:35 F'. E. Page 2 Chanhassen Service Credits L-3ke Sn~Rn Hills Sub4ivfsion Essc'C Road Suffolk Drive Lake Susan Hills Drive West Lake Court West Lake Drive DOve Court Drake Court Egret Court Pelican Court Powers Place Tern Court Flamingo Drive Mer8BnSer Court Thtush Court Ibis Court BluebIll Trial Osprey Lane Heron Drive Swan Court Bittern Court A Iisa Lane Alisa Court Lake Drive West Ridgetrail North RidgctraiJ South Valley View Valley Viaw Court Valley View Place Sunridse Trail VaHey Ridge Trail As we discussed with the Members of City Couneil, T propose giving these subscribers 8. 20% credit on their total monthly service rate. In addition, I propose giving a 10% credit to those customers who live on Willow View Cove as they were affected by a bad t:runk amplifi~r. This problem was given to us by Councilman Sann as he lives in this area. The City Council may also wonder if 8 credit should be given to the entire community due to an intermittent fiber optic transmitter problem which is listed on the outage log. To my knowledge. the transmitter has caused 8. problem six times in the last throe months, and as a result. no additional credit should be given as the effect of this problem was generally short lived. Please let me know if additional information is needed. FPOM LRP~IN HOFFMRN 09.22.1997 17:34 P. L LARKIN. HOFFMAN. DALY & LINDGREN, LTD. ATTORNEYS AT LAW J.n. E. Sflmtr OIR, DIAL (812) 8;8.32117 E-MAIl. Jbr.mtrQ:>>/lldl.com 1500 NORWf:S'r FINANCIAL CENTER 71100 XERXES AVENUE SOUTH BLOOM/NOTON. MINNESOTA 55431.11;4 TELEPHONE (812) 835'3800 FAX (812) 8118.3333 September 22, 1997 Brian T. Orogan, Esq. Moss & Barnett 4800 Norwest Center 90 South Seventh Street Minneapolis, MN 55402..4129 VIA FACSIMILE Re: City of Chanhassen. Minnesota Dear Brian: Thank you for your letter of September 17, 1997, regarding the swnmary ofinfonnation to be provided by Triax Midwest Associates, L.P., (Triax), to the City ofChanhassen. Our response is in order of the requested information: 1. Detailed written report regarding service outages and problems have occurred within the City over the past several weeks. The requested report is attached. 2. Subscriber credit infonnation. See Attached. 3. Triax will provide a plan to provide "pro-active" communication with Todd Gerhardt which should occur at least twice monthly. Triax would propose that in addition to the reports Todd wUl be receiving updating outages and problems consIstent with our response to Question No. 1 herein, we Would suggest a biweekly conference call between Todd and Regional Manager Paul Pecora to review and discuss any outstanding issues. Further, many communities have found it very helpful to provide a \\Titten summazy ofa customer complaint for the Company's written response. The attached form is used by many communities in the metropolitan area and may be something Mr. Gerhardt Would find more convenient in reporting and tracking customer complaints from Chanhassen citizens. S€~.lJi(-(. cJl rtCcfd 1\ ~4"", ~(J \ c ~ ~ ft1'bl~ C \,\i ~"..,,~I tJ..A T FROM LRRVIN HOFFMRN (19.22.1997 17:34 P. c. LARKIN, HOFFMAN, DALY & LINDGREN, LTD. Brian T. Grogan, Esq. September 22, 1997 Page 2 We appreciate the opportunity to work cooperatively with the City toward the discussion and resolution of any issues affecting Chanhassen cable subscribers. We will continue to make ourselves available at any time and will be happy to answer any questions you might have. Sincerely, {Jl{~{!!UID LARKIN, HOFFMAN, DALY & LINDGREN, Ltd. Enclosure cc: Todd Gerhardt (via facsimile) Rlc Hanson Paul Pecora (w/enclosures) 0332679.01 1 FROt'l LAPf. IN HOFFfo1AN Trlax Cablevl"on Outage SU'mmary · August Chanhaasen, MN co -~~ LOCf!!;on /8/04/97 White pOve Or. 8/09/97 FIber Node ------w T WJ2Nl. '_. lake R~t~.B'Vd 8/27/97 .. Lake Ri/9~ ~d 8/28/97 FIber Node ~9(97 '-:-- Lake Rlley_ Blvdrrrapllne 09.22.1997 17:35 .. Problem Bad '-Ine Ext9n~r Ampllfle~ . 'nt8rmrtt~nt SIanQJ Loss.. l.!Pper Channels Cut Cable.. Road Con~ruet.ioon Crew Cut Cable.. Road Con~!ruct;on Crew BepJaoemant of ~~ser TraQsmitter _ Cut Cabla .. Road Construction Crew 1" ... ~ . P. ':=j