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Correspondence Section
ADMINISTRATIVE SECTION CITYOF C HASSEN 690 City Center Drive, PO Box 147 Chanhassen, Minnesota 55317 Phone 612.93Z I900 GeneraI £ax 612.937.5739 Engineering tax 612.937.9152 Public Safety Fax 612.934.2524 Web www. ci. chanhassen, mn. us December 5, 2000 Ms. Susie Blake Chan/Chaska Hockey Association 8040 Hidden Circle Chanhassen, MN 55317 Dear Susie: Thank you for taking the time to submit facility applications to the City of Chanhassen for outdoor hockey space. CCHA has been assigned the following days and times. Location Rink No. Days Time City Center Park Chanhassen Rec Center CCP #1 M-T-W-Th 5:30-7:30 p.m. CRC #2 T-Th 5:30-9:00 p.m. Please look closely at your field permits and let me know if there are any changes. If you have any questions, please call me at 937-1900 ext. 126. Sincerely, Recreation Superintendent JR:k Blakehockeyrinks01 Chanhassen Parks & Recrea · ~ 2310 Coulter Blvd. Chanhassen, MN 55317 (612) 474-0641 FACILITY RE sERvA TION C 0 NTRA C T Permit #: 5648 Date: 12/05/2000 AND eArM~Nr INFORMATION :: Payment Information Company Name: CCHA Authorized Agent: Susie Blake Address: 8040 Hidden Circle Chanhassen, MN 55317 Phone #: 906-9953 (612) Customer Type: In-House #: 000354 #: 013948 Total Amount Charged: Total Amount Paid To Date: Total Amount Refunded: Total Amount Discounted: Balance Due: $ 0.00 $ o.oo $ o.oo $ o.oo $ 0.00 FA CILITY INFORMATION Facility Name: Rink Hockey CCP #1 Location: City Center Park Facility Type: Rink - Hockey 690 City Center Drive Chanhassen, MN 55317 Dates Reserved Starts Ends Event Attendance Hours hit,.. Dec 18, 2000 at 05:30P Tue Dec 19, 2000 at 05:30P Wed Dec 20, 2000 at 05:30P Thu Dec 21, 2000 at 05:30P Tue Dec 26, 2000 at 05:30P Wed Dec 27, 2000 at 05:30P Thu Dec 28, 2000 at 05:30P Tue Jan 02, 2001 at 05:30P Wed Jan 03, 2001 at 05:30P Thu Jan 04, 2001 at 05:30P Mon Jan 08, 2001 at 05:30P Tue Jan 09, 2001 at 05:30P Wed Jan 10, 2001 at 05:30P Thu Jan 11, 2001 at 05:30P Mon Jan 15, 2001 at 05:30P Tue Jan 16, 2001 at 05:30P Wed Jan 17, 2001 at 05:30P Thu Jan 18, 2001 at 05:30P Mort Jan 22, 2001 at 05:30P Tue Jan 23, 2001 at 05:30P Wed Jan 24, 2001 at 05:30P Thu Jan 25, 2001 at 05:30P h~ ~an 29, 2001 at 05:30P Tue Jan 30, 2001 at 05:30P Wed Jan 31, 2001 at 05:30P Thu Feb 01, 2001 at 05:30P Mon Feb 05, 2001 at 05:30P Tue Feb 06, 2001 at 05:30P Mon Dec 18, 2000 Tue Dec 19, 2000 Wed Dec 20, 2000 Thu Dec 21, 2000 Tue Dec 26, 2000 Wed Dec 27, 2000 Thu Dec 28 2000 Tue Jan 02 2001 Wed Jan 03 2001 Thu Jan 04 2001 Mon Jan 08 2001 Tue Jan 09 2001 Wed Jan 10 2001 Thu Jan 11, 2001 Mon Jan 15, 2001 Tue Jan 16, 2001 Wed Jan 17, 2001 Thu Jan 18, 2001 Mon Jan 22, 2001 Tue Jan 23, 2001 Wed Jan 24, 2001 Thu Jan 25, 2001 Mon Jan 29, 2001 Tue Jan 30, 2001 Wed Jan 31, 2001 Thu Feb 01, 2001 Mon Feb'05, 2001 Tue Feb 06, 2001 at 07:30P CCItA Hockey 0 21000 at 07:30P CCHA Hockey 0 2.000 at 07:30P CCHA Hockey 0 2.000 at 07:30P CCItA Hockey 0 2.000 at 07:30P CCItA Hockey 0 2.000 at 07:30P CCHA Hockey 0 2.000 at 07:30P CCHA Hockey 0 2.000 at 07:30P CCItA Hockey 0 2.000 at 07:30P CCItA Hockey 0 2.000 at 07:30P CCIIA Hockey 0 2.000 at 07:30P CCItA Hockey 0 2.000 at 07:30P CCHA Hockey 0 2.000 at 07:30P CCIIA Hockey 0 2.000 at 07:30P CCHA Hockey 0 2.000 at 07:30P CCHA Itockey 0 2.000 at 07:30P CCItA Hockey 0 2.000 at 07:30P CCHA Hockey 0 2.000 at 07:30P CCItA ttockey 0 2.000 at 07:30P CCHA Hockey 0 2.000 at 07:30P CCHA Hockey 0 2.000 at 07:30P CCHA Hockey 0 2.000 at 07:30P CCHA Hockey 0 2.000 at 07:30P CCHA Hockey 0 2.000 at 07:30P CCHA Hockey 0 2.000 at 07:30P CCItA Hockey 0 2.000 at 07:30P CCItA Hockey 0 2.000 at 07:30P CCItA Hockey 0 2.000 at 07:30P CCHA Hockey 0 2.000 Thu Feb 08, 2001 M0n Feb 12, 2001 Tue Feb 13, 2001 Wed Feb 14, 2001 ~fhu Feb 15, 2001 at 05:30P Thu Feb 08, 2001 at 07:30P CCHA Hockey 0 2.000 at 05:30P Mon Feb 12, 2001 at 07:30P CCHA Hockey 0 2.000 at 05:30P Tue Feb 13, 2001 at 07:30P CCHA Hockey 0 2.000 at 05:30P Wed Feb 14, 2001 at 07:30P CCHA Hockey 0 2.000 at 05:30P Thu Feb 15, 2001 at 07:30P CCHA Hockey 0 2.000 Total Days: 34 Totals: 0 68.00(, Facility Name: Rink Hockey CRC #2 Location: Chan Rec Center Outside Facility Type: Rink - Hockey 2310 Coulter Boulevard Chanhassen, MN 55317 Dates Reserved Starts Ends Event Attendance Hours Tue Dec 19, 2000 Thu Dec 21, 2000 Tue Dec 26, 2000 Thu Dec 28, 2000 Tue Jan 02, 2001 Thu Jan 04, 2001 Tue Jan 09, 2001 Thu Jan 11, 2001 Tue Jan 16, 2001 Thu Jan 18, 2001 Tue Jan 23, 2001 Thu .lan 25, 2001 Tue Jan 30, 2001 Thu Feb 01, 2001 Tue Feb 06, 2001 Thu Feb 08, 2001 Tue Feb 13, 2001 Thu Feb 15, 2001 at 05:30P Tue Dec 19, 2000 at 09:00P CCHA Hockey 0 3.500 at 05:30P Thu Dec 21, 2000 at 09:00P CCHA Hockey 0 3.500 at 05:30P Tue Dec 26, 2000 at 09:00P CCHA Hockey 0 3.500 at 05:30P Thu Dec 28, 2000 at 09:00P CCHA Hockey 0 3.500 at 05:30P Tue Jan 02, 2001 at 09:00P CCHA Hockey 0 3.500 at 05:30P Thu Jan 04, 2001 at 09:00P CCHA Hockey 0 3.500 at 05:30P Tue Jan 09, 2001 at 09:00P CCHA Hockey 0 3.500 at 05:30P Thu Jan 11, 2001 at 09:00P CCHA Hockey 0 3.500 at 05:30P Tue Jan 16, 2001 at 09:00P CCHA Hockey 0 3.500 at 05:30P Thu Jan 18, 2001 at 09:00P CCHA Hockey 0 3.500 at 05:30P Tue Jan 23, 2001 at 09:00P CCHA Hockey 0 3.500 at 05:30P Thu Jan 25, 2001 at 09:00P CCHA Hockey 0 3.500 at 05:30P Tue Jan 30, 2001 at 09:00P CCHA Hockey 0 3.500 at 05:30P Thu Feb 01, 2001 at 09:00P CCItA Hockey 0 3.500 at 05:30P Tue Feb 06, 2001 at 09:00P CCHA Hockey 0 3.50f at 05:30P Thu Feb 08, 2001 at 09:00P CCHA Itockey 0 3.500"" at 05:30P Tue Feb 13, 2001 at 09:00P CCHA Hockey 0 3.500 at 05:30P Thu Feb 15, 2001 at 09:00P CCHA Hockey 0 3.500 18 Totals: 0 63.000 Total Days: Facility user shall indenmify and hold harmless the City of Clmnlmssen; its Park & Recreation Department; its officers, agents and employees from and against all :laims, danmges, losses or expenses, including attorney fees, that they may suffer or for which tbey may be held liable, and do thereby for myself, my beirs, executors, and adnfinistrators, waive, release aud forever discharge any and all clahns for damages that may have or that may hereafter occur to a group arising out of or :onnected ,rith a group's participation at Chanhassen's facilities. CITYOF C HASSEN 690 O{y Center Drive, PO Box 147 ChanlJassen, Minnesota 55317 £/?one 612.937.1900 General Fax 612. 937. 5739 Engineeri,g tax 612.937.9152 hzblic Sa fo, ]:ax' 612. 934. 2524 II'~b wwu:ci.d?an/~assen, md. us December 5, 2000 Mr. A1 Gagnon Minnetonka Youth Hockey 6306 Summit Circle Chanhassen, MN 55317 Dear Al: Thank you for taking the time to submit facility applications to the City of Clnanhassen for outdoor lnockey space. Minnctonka Youtln Hockey has been assigned tine folloxving days and times. Location Rink No. Days Tilne North Lotus Lake Park Chanhassen Rec Center NLLP #1 M-T-W-TIn 5:30-7:30 p.m. CRC #2 M-W 5:30-9:00 p.m. Please look closely at your field permits and let me know if there are any changes. If you have any questions, please call me at 937-1900 ext. 126. Sincerely, Recreation Superintendent JR:k g:\park\j enT\gagnonhockcyrinks01 Chanhassen Parks & Recrea 2310 Coulter Blvd. Chanhassen, MN 55317 (612) 474-0641 Permit #: 5634 Date: 11/30/2000 Company Name: Minnetonka Hockey Assoc #: 000210 Authorized Agent: A! Gagnon #: 018667 Address: 6306 Summit Circle Chanhassen, MN 55317 Phone #: 470-3964 (952) Customer Type: In-House Payment Information Total Amount Charged: Total Amount Paid To Date: Total Amount Refunded: Total Amount Discounted: $ 0.00 $ o.oo $ o.oo $ 0.00 Balance Due: $ 0.00 · i FACILITYINFORMATION Facility Name: Rink Hockey CRC #2 Location: Chan Rec Center Outside Facility Type: Rink - Hockey 2310 Coulter Boulevard Chanhassen, MN 55317 Dates Reserved Starts Ends Event Attendance Hours Mon Dec 18, 2000 Wed Dec 20, 2000 Wed Dec 27, 2000 Wed Jan 03, 2001 Mon Jan 08, 2001 Wed Jan 10, 2001 Mon Jan 15, 2001 Wed Jan 17, 2001 Mon Jan 22, 2001 Wed Jan 24, 2001 Mon Jan 29, 2001 Wed Jan 31, 2001 Mon Feb 05, 2001 Wed Feb 07, 2001 Mon Feb 12, 2001 Wed Feb 14, 2001 at 05:30P Mon Dec 18, 2000 at 09:00P Minnetonka Youth Hockey 0 3.500 at 05:30P Wed Dec 20, 2000 at 09:00P Minnetonka Youth Hockey 0 3.500 at 05:30P Wed Dec 27, 2000 at 09:00P Minnetonka Youth Hockey 0 3.500 at 05:30P Wed Jan 03, 2001 at 09:00P Minnetonka Youth Hockey 0 3.500 at 05:30P Mon Jan 08, 2001 at 09:00P Minnetonka Youth Hockey 0 3.500 at 05:30P Wed Jan 10, 2001 at 09:00P Minnetonka Youth Hockey 0 3.500 at 05:30P Mon Jan 15, 2001 at 09:00P Minnetonka Youth Hockey 0 3.500 at 05:30P Wed Jan 17, 2001 at 09:00P Minnetonka Youth Hockey 0 3.500 at 05:30P Mon Jan 22, 2001 at 09:00P Minnctonka Youth Hockey 0 3.500 at 05:30P Wed Jan 24, 2001 at 09:00P Minnetonka Youth Itockey 0 3.500 at 05:30P Mon Jan 29, 2001 at 09:00P Minnetonka Youth Hockey 0 3.500 at 05:30P Wed Jan 31, 2001 at 09:00P Minnetonka Youth Hockey 0 3.500 at 05:30P Mon Feb 05, 2001 at 09:00P Minnetonka Youth Hockey 0 3.500 at 05:30P Wed Feb 07, 2001 at 09:00P Minnetonka Youth Hockey 0 3.500 at 05:30P Mon Feb 12, 2001 at 09:00P Minnetonka Youth Hockey 0 3.500 at 05:30P Wed Feb 14, 2001 at 09:00P Minnetonka Youth Hockey 0 3.500 Total Days: 16 Totals: 0 56.000 Facility Name: Rink Hockey NLLP gl Location: North Lotus Lake Park Facility Type: Rink - Hockey 295 Pleasantview Road Chanhassen, MN 55317 Dates Reserved Starts Ends Event Attendance Hours Mon Dec 18, 2000 Tue Dec 19, 2000 Wed Dec 20, 2000 Thu Dec 21, 2000 Tue Dec 26, 2000 at 05:30P Mon Dec 18, 2000 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Tue Dec 19, 2000 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Wed Dec.20, 2000 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Thu I~ec 21, 2000 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Tue Dec 26, 2000 at 07:30P Minnetonka Youth Hockey 0 2.000 Wed ]bec 27, 2000 T,i~:! Dec 28, 2000 Tue Jan 02, 2001 ~;ed Jan 03, 2001 Tim. Jan 04, 2001 1~ Jan 08, 2001 Tue Jan 09, 2001 Wed Jan 10, 2001 Thu Jan 11, 2001 Mon Jan 15, 2001 Tue Jan 16, 2001 Wed Jan 17, 2001 Thu Jan 18, 2001 Mort Jan 22, 2001 Tue Jan 23, 2001 Wed Jan 24, 2001 Thu Jan 25, 2001 Mort Jan 29, 2001 Tue Jan 30, 2001 Wed Jan 31, 2001 Thu Feb 01, 2001 Mon Feb 05, 2001 Tue Feb 06, 2001 Wed Feb 07, 2001 Thu Feb 08, 2001 Mort Feb 12, 2001 Tuf~Feb 13, 2001 V ~eb 14, 2001 Thu Feb 15, 2001 at 05:30P Wed Dec 27, 2000 at 07:30P Minnetonka Youth Itockey 0 2.000 at 05:30P Thu Dec 28, 2000 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Tue Jan 02, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Wed Jan 03, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Thu Jan 04, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Mon Jan 08, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Tue Jan 09, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Wed Jan 10, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Thu Jan 11, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Mon Jan 15, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Tue Jan 16, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Wed Jan 17, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Thu Jan 18, 2001 at 07:30P Minnetonka Youth Itockey 0 2.000 at 05:30P Mon Jan 22, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Tue Jan 23, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Wed Jan 24, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Thu Jan 25, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Mon Jan 29, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Tue Jan 30, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Wed Jan 31, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Thu Feb 01, 2001 at 07:30P Minnetonka Youth Itockey 0 2.000 at 05:30P Mon Feb 05, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Tue Feb 06, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Wed Feb 07, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Thu Feb 08, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Mon Feb 12, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Tue Feb 13, 2001 at 07:30P Minnetonka Youth Itockey 0 2.000 at 05:30P Wed Feb 14, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 at 05:30P Thu Feb 15, 2001 at 07:30P Minnetonka Youth Hockey 0 2.000 Total Days: 34 Totals: 0 68.000 DISCLAIMERS :acility user shall h~demnify and hold harmless the City of Chanhassen; its Park & Recreation Department; its officers, agents and employees from and against all laims, damages, losses or expenses, including attorney fees, that they may suffer or for which they may be held liable, and do thereby for myself, my heirs, executors, nd adufinistrators, waive, release and forever discharge any and all claims for damages that nmy have or that may hereafter occur to a group arising out of or onnected with a group's participation at Chanhassen's facilities. flTYO C HASSE 690 Cky Center Drive, PO Box I47 Chanhassen, Minnesota 55317 Rhone 612.937.I900 General Fax 612.93Z5739 Engineering Fax 612.937.9152 _~ublic Safe{7 tax' 612.934.2524 Web www. d. chanhassen, mn. us City of Chanhassen INSPECTIONS 690 City Center Drive · P.O. Box 147 · Chanhassen, MN 55317 (612) 937-1900 · FAX (612) 934-2524 DATE: 12/5/00 AGENCY/COMPANY CARVER COUNTY AUDITOR ATTENTION FAX NUMBER 361-1919 USPS STEVE SCHATZ 361-3468 NSP JIM 470-3310 CARVER EMERGENCY PETER SAUTER 361-1273 MEDIACOM STEVE HAEG 472-7153 US WEST JOHN 861-8173 I~qVALLEY ELECTRIC DARYL 492-8296 SPRINT GLEN MCPADDEN 448-3062 FROM: STEVEN TORELL, BUILDING OFFICIAL 937-1900, EXT. 115 Sending a total of__l__ pages, including this cover page. If you do not receive all pages, or are experiencing other problems in transmission, please call Inspections Division at 937-1900, extension 127, i28 or 148 and ask for assistance. NEW STREETS AND/OR ADDRESSES FOR: CORRECTION New addresses for Lake Ann Park, the map was correct, the text was wrong. Addresses are: Pavilion & general park area: 7500 Lake Ann Park Drive Maintenance Facility: 7700 Lake Ann Park Drive NOTE: This information is intended for your agency's use and may not be disseminated without prior authorization from the sender. g Asafety~st\fax'~faxcove r3 cc: Danielle Vick} Dan Elizabeth Todd Hoffman Mark Littfln LAKE ANN SW]~,.qING ILL/fl BEA~ U, KESIDE AREA PICNIC SA,ND VOLI. EY~ALL ~ ...... " AREA & CONCESSION % SAND VOLLEYRALL / A -~70o /~IAiNTENAN~ BUILDING~ FISHING o** BOAT LAUNCH CONCESSION BUILDING PLAY AREA' ~ BAlllNG CAGES BALLEIELOi ~ SOCCT:R T[NNIS c.. -- GATEHOUSE WEST 781~ ST. School District Buildings and Grounds 11 Peavey Road Chaska, Minnesota 55318 (612) 556-(5291 Phone ((512) 556-(5269 Fax Mr. Anthony Robey Real Estate Associate Minnesota Dept. of Transportation Mail Stop 631 395 John Ireland Blvd. St. Paul MN 55155-1899 December 1, 2000 Dear Mr. Robey: In reference to Carver County Parcel 215 (Independent School District 112) and relating to Trunk Highway No. 5 improvements on and around our Bluff Creek Elementary School property, please note the following. As you are aware, part of the proposed project included an offer from MN DOT to pay the cost of moving 19 trees located along the west property line prior to the start of the project. The City of Chanhassen has assisted the School District and hired an outside contractor to complete this work. The City of Chanhassen incurred a cost of $510.00 to complete this work and has paid their contractor directly. A copy of their contractor's invoice is attached. District 112 is requesting that MN DOT reimburse the City of Chanhassen directly for this expense and by doing so, the issue of moving the 19 trees will be resolved. If you are in agreement, please issue payment in the amount of $510.00 to the City of Chanhassen and forward the payment to the attention of Todd Hoffman, City of Chanhassen, 690 City Center Drive, PO Box 147, Chanhassen MN 55317. Please give me a call in the event you have any questions or need any additional information. Sincerely, Paul Schlueter Cc: Erin Munson - Ratwik, Roszak & Maloney, P.A. Todd Hoffman - City of Chanhassen Serving the communities of eastern Carver County through equal opportunity in employment and education. Address VINKEMEIER TREE SPADE. 15580 West 70th Mayer, MN 55360 657-2303 Oate /0 -/S'-o,~ Quan. Description Price '1.5% SERVIOE OHARGE / MONTH CITYOF C~~E~ TODD HOFFMAN Park and Recreation Director, 690 ©'ty Center Drive, PO Box 147 Chanhasse,, Minnesota 55317 Phone: 612.93Z1900, Ext. 121 Fax: 612.93Z5739 e-maiZ' chpkdir.@ci, chanhassen, mn. us ' Hi Todd, This is Jean Sinnen and we are Chanhassen residents. We walk the Rice Lake Marsh trail almost every day and I just want to thank you very much for plowing out that trail. By now it is just as clean and dry as it is in the summer and when we get to the Eden Prairie side it's packed with snow and very slippery. Very hard for senior citizens to walk on that, so I just want to thank you profusely for plowing out the snow on the Rice Lake Marsh trail. 11-28-00 Benchmarking Parks & Recreation Market Research Information Presented at the National Recreation & Park Association Congress October 12, 2000 Presented By Ron Vine, Vice-President Leisure Vision (a division of ETC Institute) "Assisting Communities in Making Better Decisions" 725 W..Frontier Circle Olathe, Kansas 66209 (913) 829-1215 Leisure Vision Ca division of ETC Insatute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Table of Contents Pages Introduction ..................................................... 1-7 Examples From Benchmarking Studies for Missouri Park and Recreation Association (MPRA) and other cities across the Country. "Fees and Charges" Benchmarking Survey for MPRA ................. 8-14 "Salary & Wages" Benchmarking Survey for MPRA ................. 15-19 "Benchmarking With Similar Communities" Olathe, KS ............... 19-22 "Benchmarking Citizen Survey Results" for Long Range Plans & Feasibility Studies ............................................. 22-28 "Fees Policy & Cost Recovery" Benchmarking Survey for MPRA ........ 29-35 "DirectionFinder" Benchmarking Survey ........................... 36-38 Concluding Comments ............................................. 39 Benchmarking, Parks & Recreation Market Research Information Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Benchmarking is a Powerful Tool to assist Parks and Recreation Professionals in "Making Better Decisions" Benchmarking Involves: The gathering of information from a number of sources similar to your own agency/communi~. Benchmarking, Parks & Recreation Market Research Information 1 Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Benchmarking Information Can Include: · Programs Fees and Charges · Salaries for Full/Part-time Staff · Customer Satisfaction for various services · Availability & Usage o£Parks and Facilities · Priority Needs Assessments & Trends · Potential for Successful Voter Elections · and Other Subjects ............. Examples of Benchmarks Benchmarking, Parks & Recreation Market Research Information 2 Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Co-Ed Statewide KC Metro St. Louis Metro Rural Missouri $0 Adult Co-Ed Softball Fees Both Statewide and Regions of Missouri i$3~5 $50 $100 $150 $200 $250 $300 $350 $400 MEAN ..... HIGH Source: Leisure Vision/ETC ]nstit~te for ~£i$$ouri Pork and }~¢creatton Association Statewide KC Metro Ama St. Louis Metro Area Rural Missouri Communities <20,000 Communities >20,000 Salary Ranges for Directors/Dept. Heads in Missouri By Categories by percentage of respondents $35,500 ~ $50900 $335~0 ~ $52263 ., $4145~ Illli~,l $~6458 $27346 ~ $40794 ~29795 / $422~0 $43533 ~~1 $6027z $10000 $20000 $30000 $40000 $50000 $60000 $70000 LOW HIGH Source: Leisure I/i~ion/ETC Survey of Missouri Park and Recreation Or~canizatior~ f,4pril J999} Benchmarking, Parks & Recreation Market Research Information 3 Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Missouri Parks & Recreation Agencies Who Have Written Fee Policies By Percentage of all respondents Yes, Ail Services ~;;~ ~-. . Yes, most services Yes, Some Services 0% 10% 20% 30% 40% Source: Lei~re VisiortJETC Institute Survey (August l!r~Fee 50% Policies Agency/Communi ,ty Benchmarking Can Include Comparing: · Other Park Systems to Your System · Other City Agencies to Your Syste~n · Attitudes/Priorities of Citizens in Different Communities to Your Citizens · Attitudes/Priorities of Different Demographic Samplings of Your Community · Information Over Time for Changes Benchrnarking, Parks & Recreation Market Research Information 4 Leisure Vision 0 division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com An Example of How Benchmarking Can Assist With Evaluating Fee Increases Golf Course 18 Hole Weekday Proposed Fee Increase $11 ;12 18 hole weekday fee ~.. ..... ,,~,..~ :~: ,~,~ ~..: $0 $5 $10 $15 $20 Source: Copy right ETC/l_eisure X, lsion Sur~y IProposed Low E::3Proposed High Benchmarking, Parks & Recreation Market Research Information 5 Leisure Vision (a division of ErC /nsatute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Golf Course 18 Hole Weekday Fees Within 15 Miles Jackson Park Golf Course Jones Golf Course $17: Pine,,vood Golf Course Your Golf Course $0 source: ETCA.eisure Vision Survey (August 1999) $5 $20 $25 $14 $11 : ; $10 $15 I IYour Course Golf Course 18 Hole Weekday Fees Within 25 Miles Jackson Park Golf Course The Dunes Golf Course Hastings Golf Course Jones Golf Course The Greenway Golf Club Tatham Golf Club Pinewood Golf Course Lakeside Hills Golf 8ecrist Greens Club Your Golf Course Briorwood Golf Club $0 $5 $,19 $18 $16 $15 ;10 $10 $15 $20 $25 [=~Your Course source: ETCA.eisum V'tsion Survey (August 1999) Benchmarking, Parks & Recreation Market Research Information 6 Leisure Vision 0 division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Low and High Ranges for 18 Hole Golf Course Fees Within 25 Miles by po~'centage of respondents 18 Hole Weekday Fees $10 $21! Source: Copy r~gh! Leisure I~sion 2000 $5 $8 $11 $14 $17 $20 $23 LOW MEAN HIGH Leisure Vision Has Conducted Over 50 Benchmarking Studies for Parks and Recreation Agencies, State Associations, and Cities Benchmarking, Parks & Recreation Market Research Information 7 Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Benchmarking Survey Regarding Fees and Charges for Missouri Parks and Recreation Association Communities 111 MPRA Agencies Responded · Aquatic Fees (indoor and outdoor facilities · League Fees (softball, basketball, volleyball, baseball, soccer · Program Fees (aerobic classes, arts and crafts, martial arts, etc.) · Golf Fees (18 and 9 holes) · Rental Fees (fields, meeting rooms, shelters,gymnasiums) Benchmarking, Parks & Recreation Market Research Information 8 Leisure Vision (a division of ErC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Range of Costs for Resident Admissions to Traditional Pools for Missouri Communities Dally Admissions-Adult(R) IDally Admissions-Child (R) $0 $0.5 $1 $1,5 $2 $2.5 $3 $3,5 LOW Source: L~ixure ~ston/ETC' Institute forMissouri Park andR¢creation.4~sociation $4 $4.5 $5 , HIGH Range of Costs for Resident Admissions to Traditional Pools for Missouri Communities Daily Admissions-Adult(R) $0 $0.5 $1 $1.5 $2 $2.5 $3 :$3.5 $4 $4.5 :$5 LOW MEAN, HIGH Source: Leisure V~rion/ETC ln~tiatte fo~ Missouri Park and Recrea~ion Association Benchmarking, Parks & Recreation Market Research Information 9 Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Range of Costs for Seasonal Admissions to Traditional Pools for Missouri Communities Season Pass (Individual) Season Pass (Family) LOW · ,~O~trCe: Leisure I~ision/ETC [nsfitute forMis, touri Park andRecreation .4ssocicttion $21 $41 $61 $81 $101 $121 $141 · . H~H lof High, Low, and Mean Costs for Seasonal Admissions to Traditional Pools for Missouri Communities Season Pass (Individual) Season Pass (Family) $0 $20 $40 $60 $80 $100 $120 $140 LOW MEAN HIGH Source: Leisure Vision/ETC Institute for Missouri Park and Recreation A~sociation Benchmarking, Parks & Recreation Market Research Information ]o Leisure Vision (a aivision of ErC /nstitute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Dally Admissions to Outdoor Family Aquatic Centers for Daily Adult Admission (Resident) Statewide St. Louis Kansas City Rural Missouri Resident Adults (Fee Reflects the Medium Response) $3.00 $3.00 JmResident J Source: Leisure V~sionfETC Institute Survey for Missouri Park and Recreation Association Seasonal Admissions to Outdoor Family Aquatic Centers for Resident Family (Fee Reflects the Medium Response) Seasonal Resident Family Statewide St. Louis Kansas City Rural Missoud $25.00 $50.00 $105i00 ;125.(; ,,,.~ ,,oo.oo ,,~,.oo [IResident J Source: Leisure VisiorffETC Institute Su~y for Missouri Park and Recreation Association Benchmarking, Parks & Recreation Market Research Information 11 Leisure Vision division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Range of Costs for Resident & Non-Resident Admissions to Traditional Pools in Missouri ; '. Daily Admissions-Adult(R,) Daily Admissions-Adult (NR : Daily Admissions-Child (NR} ? " ,,"' ,,' $0 $0.5 $1 $1.5 $2 $2.5 $3 Resident-.------Non-Resident Source: Leisure V~sion/ETC Institute for Missouri Park and Recreation Association Adult Men's Softball Fees Both Statewide and Regions of Missouri MeWs Statewide KC Metro St. Louis Metro iRuraJ Missouri $315 $3~6 $350 $4OO Benchmarking, Parks & Recreation Market Research Information 12 Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Adult Women's Volleyball Fees Both Statewide and Regions of Missouri $122.5 Program Fees for Missouri Parks and Recreation Agencies First AJd/CPR Classes Youth Tennis Lessons Adult Tennis Lessons Martial Arts Lessons Childrens Day Camp By residents and non-residents , :: $2~ Aerobics Classes J . J $29 J ~:$19 ' · $20 j·., 1521 ",- .I l$30 I ~ :"':'~"~'~::' ':'~: j$30 . .: :,. ':: : 1535 ,,..., :' ,~;",': J$70 $0 $10 $20 $30 $40 $50 $60 $70 $80 J E3Residents r-1 Non-ResidentsI Benchmarking, Parks & Recreation Market Research Information Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Program Fees for Missouri Parks and Recreation Agencies KC Metro St. Louis Metro Rural Missouri Youth Tennis Classes Statew~de KC Metro St. Louis Metro Rural Missoud By Statewide and Regions AerobiCSstate,videClasses I $25 ~20 $25 $22 $21 $0 ,$1o $20 $30 Residents I Facility Rental Fees for Missouri Parks and Recreation Agencies Unlighted Ball Fields Per Hour Per Day Lighted Ball Fields Per Hour Per Day Picnic Shelters w/utilities Per Hour Per Day Gymnasiums Per H~lr Per Day $0 By residents 1525 $~ SS $20 $40 $60 $80 $100 $120 $140 Imm Residents Benchmarking, Parks & Recreation Market Research Information 14 Leisure Vision (a division of ErC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.eom Benchmarking Survey Regarding Salaries and Benefits for Full & Part-time Positions for MPRA Communities ! 03 MPRA Agencies Responded · Salary Ranges for Full-time Positions (over 20 positions) · Hourly Ranges for Part-time Positions · Education Levels & Years of Experience · Various Benefits for Full and Part-time Employees Benchmarking, Parks & Recreation Market Research Information Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Salary Ranges for Various Positions in Missouri Park and Recreation Positions by percentage of respondents Director/Dept Head First Deputyu/Asst. Director Recreation Superintendent Park Superintendent Office Manager/Supervisor Administrative Assistant : $3;soo~$sosoo $27384~$42600 $30362i~$4230~ $31212~$432~3 $223~5~$28739 $220001528263 $10000 $20000 $30000 $40000 $50000 $60000 LOW HIGH Eource: Leisure Vision/ETC Surve~y ojeMissouri Park and Recreation Organizations (A~ril 1999) Director/Dept Head First DeputyulAsst. Director Recreation Superintendent Park Superintendent Office Manager/Supervisor Administrative Assistant Median Salary Ranges for Various Positions in Missouri Parks and Recreation Positions by percentage of respondents ~27384 $10000 $20000 $30000 $40000 $50000 LOW I~E4N HIGH $~urce: I~i. rure Yision/E'fC Surve~ of Missouri Park and Recreation Organi:at~'ons (April 2000) $60000 Benchmarking, Parks & Recreation Market Research Information Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Salary Ranges for Directors/Dept. Heads in Missouri By Categories Statewide KC Metro Area St. Louis Metro Area Rural Missouri Communities <20,000 Communities >20,000 by perce~age of respondents $3Ss00 ~ SsosoO $33~o~$522~= $41453/115~6458 $27346~$40794 $2979S/S42250 $435~3~$6027~ $10000 $20000 $30000 $40000 $50000 $60000 $70000 LOW HiGH Leisure Visior,/E~C Survey o~rM~ssouri Park and Recreation Organizations {.zl]prtl ]999) Salary Ranges for Directors/Dept. Heads in Missouri By Categories by percen~ge of respondents $33500 : : : Statewide KC Metro Ama St. Louis Metro Area Rural Missouri Communities <20,000 Communities >20,000 $~7346 $435~3~$6027' $10000 $20000 $30000 $40000 $50000 $60000 $70000 LOW MEAN H~H $~rce : ~i~r~ Yi~on/ETC ~ of~fissou,4 Park ~ Rec~ O~ani~om ~p~ 1999) Benchmarking, Pa~:ks & Recreation Market Research Information ]7 Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Salary Ranges for Recreation Superintendents in Missouri By Categories by percentage of respondents Statewide KC Metro St. Louis Metro Area Communities <20,000 Communities >20,000 $30362~ $42307, $321 ~ 3I~ $4([040 $42453 $60000 RuralMissoud $22~78~$34659 ~26402i$35257 $32~94~$435§6 $10000 $20000 $30000 $40000 $50000 LOW HIGH Same: ~r* ~ston/ET¢ Surv~ ofMasou~ Pa~ and R~reation O~atio~ ~pril ]9~) Salary Ranges for Various Full-time Positions in Missouri By Categories by percentage of respondents Park Superintendent $1 ~623 ~ $~5832 Large Recreation Center Mgr Ice Rink Manager $2277~~$~5832 LandscapePlanner $21528:~$5~:724 $0 $100005'2000~3000054000055000Q~60000~70000 LOW HIGH Source: LeLrure l/ision/ETC Survey of~Ti~souri Park and I~ecreation Organizalior~ (.4pri11999) Benchmarking, Parks & Recreation Market Research Information Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Vacation Sick Leave Conv~-~ed to Vacation Sick Leave Paid on Retirement Life Insurance pro~ded Supplemental Life Insurance OptJo~ Pro~ded Percentage of Missouri Park and Recreation Organizations that Provide Various Benefits to Full-Time & Part-time Employees By percentage of respondents L,i :99% 15% i ; ~ ' I I I I 199% 0% : 198% 0% : O% : Medica,, ....... Pr°~ded m,,,;, ill I: :;8% Dental Insurance Provided 0% 20% 40% 60% 80% 100%120% Source: Leirure Fi~on/'ETC Survey ofAfissouri Park and Rec~ea~on Orga~i:afior~ (AJ~I I 999) IFull-~me I Pa,"[-~me Benchmarking: Facilities, Open Space, and Staff of Similar Parks and Recreation Systems Benchmarking, Parks & Recreation Market Research Information Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Completed for Olathe, Kansas (90,000 population) as part of their Strategic Planning Process Recreation Facilities For Benchmarked Communities @ 10,000 Citizens, (including Vertical Line for Median) Adult Softball Tennis Courts Youth Softball Soccer Youth Baseball Outdoor Pools Community Centers Miles of Trails Source: Leisure Vision 1999 -1 0 1 2 3 4 5 6 7 $ 9 10 LOW MEDIAN ~ HIGH Benchmarking, Pm:ks & Recreation Market Research Information 2o Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Recreation Facilities For Benchmarked Communities @ 10,000 Citizens, (Including Verticiai Line for Median and Circle for Oiathe) Olathe, KS Adult Softball Tennis Courts Youth Softball Soccer Youth Baseball Outdoor Pools Community Centers Miles of Trails 1,02 -1 Source: Leisure Vision 1999 ' 4!52 : i i5.i3 1 2 3 4 5 6 7 8 9 LOW. . ,MEDIAN HIGH .83 10 Maintenance Staff Number of Full-time Maintenance Employees For Benchmarked Communities @ 10,000 Citizens (Vertical Line represents Median and Circle Oiathe) Olathe, KS ~.6 5;56 3.09 -1 0 1 2 3 4 5 6 7 8 9 10 LOW,, MEDIAN , HIGH Source: Leisure Vision 1999 Benchmarking, Parks & Recreation Market Research Information 21 Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Olathe Invests Less Annually on Parks and Recreation Services Than Benchmarked Communities (Vertical Line Represents Median and Circle is Olathe ) Olathe, KS Annual Budget ~ Citizen~ $[137 $33 Expenditures ~ 100 Acres 349 Source: f~eisure Vision 1999 $0 $50 $100 $150 $200 $250 $300 $350 LOW = MEDIAN ~ HIGH Benchmarking Surveys for Master Plans, Strategic Plans, Feasibility Studies Benchmarking, Parks & Recreation Market Research Information 22 Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Communities > 100,000 · Glendale, AZ · Tucson, AZ · Long Beach, CA · Overland Park, KS · Henderson, Nevada · DeKalb Count3,, GA · Kansas City, MO · Columbus, Ohio · St. Louis County, MO · St. Charles County, · Aurora, CO MO Communities 50,000-99,000 · Tempe, AZ · Casper, WY · New Haven, CT · Rock Island, IL · Olathe, Kansas · Blue Springs, MO · Shawnee, KS · Joplin, MO · Kalamazoo, MI · Provo, UT · Columbia, MO Benchmarking, Parks & Recreation Market Research Information 23 Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.eom Communities <50,000 · Canon City, CO · Aurora, OH · Derby, Kansas · Warrensburg, MO · Castle Rock, CO · Rolla, MO · South Burlington, VT · Kirkwood, MO · Clive, IA · O'Fallon, MO · Gardner City, KS · Carmel, IN Visitation of City Parks and Participation in Programs Visited Park in Past 2 Years Participated in Program Past Year 40% 44% 0% 20% 40% 60% 80% LOW MEAN HIGH Source: Leisure l~ision/E712 Ir~titute CopY~ght 1999 Glendale 32% 100% Benchmarking, Parks & Recreation Market Research Information 24 Leisure Vision ~a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Have You or Other Membem of Your Household Participated in City Parks and Recreation Programs During the Past Year? National Average City of Glendale Yes Yes 32.7% 26.7% / No 73.3% No 67.3% Copyrighted Source Lersure Vision-1999 Excellent Good Fair Poor Don't Know Overall Ratings of Programs By percentage of respondents who indicated they or other members of their househotQ participated in C~ programs during the prev',Ous year 10 20 30 40 50 60 Source: ETC/t.eisure Vision Survey (June 1999) 1National 1Glenda e I Benchmarking, Parks & Recreation Market Research Information 25 Leisure Vision (a division of Ere Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Good 530% Overall Ratings of Maintenance of City Parks By percentage of respondents who had visited a city perk dudng the ~-e,~ous year GLENDALEPARKS NATIONAL AVERAGE Good 50.0% Poor 1.0% 35.0%Fair 16.0% Fair 100% Don't Know Don't Know ! 0% 6 N% Source: ETC./Leisure V'ision Suwey (Jur~ 1999) What Other Organizations Do You Use? By percentage of responden~ who indicated they ~ other members of their household rlarfi~,J~t~d in City p~*C~l m re.c, dudn0 th~ pmvt~3un ye,~r YMCA Pdvate Clubs School Distdct Other CitJe~'Cou nties Churches Condos/Neighborhood Assoc. 0 Source: ETC/Leisure Vision Survey (June 1999) 5 10 15 20 25 30 35 ' I National IG enda e Benchmarking, Parks & Recreation Market Research Information 26 Leisure Vision Ca division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com A Very Similar Percentage of Males and Females Are Using Indoor Recreation, Sports, or Aquatic Facilities? Males Females Yes Yes 23% 24.0% No No 77% 76.0% Source: Leisure Vi~iort'ETC I~stitutc (Jm~c, 2000) Top Three Features or Activities Most Important to Design of New Indoor Community Recreation Center by percentages of male and female respondents : Indexer swlmming/aquafics center Indoor running/walking back Gymnasiums for basket:ball, v011eyball, otc. F~ss area wi~ catd~vascu~arNceig~ area 29% 27% 67% 74% ', The f~l Fea~Jre for Both Male~ and Females is'an indoor swim mmg/~luartJcs 0% 20% 40% [IMales IFemale~ source Ieisur¢ x,'~sio~,E'F ? Institute (lune 2 60% 80% 100% Benchmarking, Parks & Recreation Market Research Information 27 Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com The ONE Indoor Recreational Facility You Would Use the Most by percentages of male and female respondents Indoor ~vimming/aqua~Jcs center Indoor running/walking track Fitnees ares with cardiovascularN~ight area Aerob~CS/L)ance ~ 9% 7% 0% Source: l.ei.~ure X,'LsionETC lm. litut¢ (June. 2000) 16%i 17~ 20% 30%: 47% Males and Female~ ir,dicated same 6 facilities a,~ the ones they w~uld use Ge most. Men had a broader range of a~tNifies favored by 40% 60% la'Males ==Females What Residents Would Be Willing to Pay For a Family Membership to Use a New Community Center by percentage of male and female respondents who would prefer to pay through a family membership ,, $45 per month $35 per month $25 per month $20 or less per month 5261 $22 $23 : : $0 $10 $20 $30 $40 Source: Lei.sure Vision. ETC Irtstitulc (June. 2000) / $50 1Male ~Fema e Benchmarking, Parks & Recreation Market Research Information 28 Leisure Vision (a division of ErC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.eom Missouri Parks and Recreation Association Benchmarking Survey Regarding Fee Policies and Costs Recovery. for Direct and Indirect Costs Benchmarking, Parks & Recreation Market Research Information 29 Leisure Vision 0 division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com 98 MPRA Agencies Responded · Over 50 different program areas · Policies for developing/approving fees · Direct costs included/recovered · Indirect costs included/recovered · Reasons for using/not using indirect costs in setting fees Missouri Parks & Recreation Agencies Who Have Yes, All Services Yes, most services Yes, Some Services No 0% 10% 20% S~urce: Leisure Vision/ETC Ins~tute Survey (August 2000) Written Fee Policies By Percentage of all respondents 30% 40% I~nFee Policies I 50% Benchmarking, Parks & Recreation Market Research Information 3o Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com The Highest Policy Board/Commission That has Approved Your Fee Policy by percent~e of r~sponde~t~ Parks and Recreation Policy Board 18% 14% par~s and Recreation Advisory Board None, the fee policy is a departmental procedure Source: Leisure Vision (March 20009 55% Elected Governing Body/Official Percent of Agencies Who Include Some Direct Costs in Fees for Adult Sports by percentage of respondents Most Frequent [ i :: i :: Umpires~ ~8% Trophies ~ccr.~ c k.cc.;>cm Field Maintenance Supplies Next Most Frequent Rental of fields Rental of Gyms None Given 0% I$ource: Lei:ure Vision ~£arch 2000) : 3,7% 20% 40% 7~% 74% 67% 53% 60% 80% 100% Benchmarking, Parks & Recreation Market Research Information 31 Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Mens Softball Womens Softball Mens Basketball Womens Basketball Co-Ed Basketball Adult Volleybal~ 3 on 3 Basketball 1% Ranges of Direct Costs for Adult Programs in Missouri by percentage of respondents 1~% 16% : ', ; 126 % 26% 51% 76% 101% LOW------MEAN HIGH Source: Leixure Vision/'~"TC Survey, o~C3,:tissoun Parks and Recreation Or~anizatior~ ($prin~ 2000) Ranges of Direct Costs for Youth ,Sports Programs in MisSouri Youth Soccer You~ Softball' by percentage of respondents 1100% ,outh ~.~.,. ~% I [ i~oo% You~ aaske~l,' ~% ~i100% ', , : , Youth Volleyball 20% ~ 100% 1% 26% 51%' 76% 101% LOW ~ H~H ~: Lei~rt gisio~ Su~ ~M~s~ ~d Rec~on 0~i~ ~p~ngz 2~) 126% Benchmarking. Parks & Recreation Market Research Information 32 Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Percent of Agencies Who Include Direct Costs in Fees for Youth Sports by percentage of respondents Most Frequent Referees Trophie~ Umpires Fmld Maintenance Supplies Next Most Frequent Scorekeepers Part-time maintenance crews Rental of Gyms Renta! of fields Source: Leisure Yi.~ion (3,~arch 2000) 40% ~133% 10% 20% 30% 40% 50% 60% Percent of Agencies Who Include Direct Costs in Fees for Youth Day Camps and Classes by percentage of respondents Instructors Class supplies Cemp Sug. pli _~a I~ Camp Counselor Camp Directors Camp As,~. Direntom Room rentals School rentals Othnr 64% ~ 46~ 20% 20% 41% 39% None Given 0% 10% 50% 60% Source: Leirure Vision (Iv/arch 2000) 30% 40% 70% Benchmarking, Parks & Recreation Market Research Information 33 Leisure Vision ta division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Do You Charge Some Portion of Indirect Costs to User Fees? by percentage of respondents Yes, for some programs 33% Yes, for all programs 22% Source: LeLrure Vision (March 2000) NO 45% Percentage of Agencies Who Charge Indirect Costs to User Fees Adult Softball Adult Votlayball Youth Swim Lessons Youth Tennis & Sports Classes Yuulh D~y Camp,~ Youth So..er Youth Ads and Crofts Senior Adult Tdp~ Adult Ads and Omtls Adu~ Basketball Youth $oftbsll Adult Swim Leaaon~ Youth Basketball Yeah Baael~ll Adul~ Baaeball Themp~tfie. R .~c_r~ntion Therapeutic Raereafion Caml~ Therapoutio Roermltion Tdpo None given 0% Source: Leisure I/~sion (March 2000) by Pomentage oi' re*~poodent~ 29% 29% 28% 28% 25% 25% 24% ~ 22% 2'1% 21% 21% 1 5% : - · 2% : 41% 48% 20% 40% 60% Benchmarking, Parks & Recreation Market Research Information 34 Leisure Vision Ca division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.eom Your Policy for Assessing In-Direct Costs to Programs by percentage of respondents Based on actual costs for all full-time st~ff involved with program 5% Based on all ac~al costs lq!6% full-time staff and o~er costs involved wi~ 16% Older 14% A percentsge Based on actual cosbs for are calculated to cover some full-time staff involved indirect costs30% wi~h program Source: Le~sw'e Vigon ~,.larch 2000) Reasons Influencing Charging Indirect Costs to Programs By percentage of respondents None, indirect ~ are charged to programs Indirect costs would make programs too expensive 34%1 Feel indirect costs should be paid through taxes 20% Governing body does not support, Too hard to compute indirect costs 0% Source: LeCture VUion (~tarch 2~00) 10% 20% 30% 40% 50% Benchmarking, Parks & Recreation Market Research Information 35 Leisure Vision (a division of ETC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com DirectionFinder Custo~ner Satisfaction Benchmarking Survey Examples of Communities · Over 35 Kansas & Missouri Cities · Kansas City, Missouri · Blue Springs, Missouri · Other Cities · Casper, Wyoming · DeKalb County Benchmarking, Parks & Recreation Market Research Information 36 Leisure Vision 0 division of ETC institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Satisfaction withParks and RecreationFacilities and Services Provided by DirectionFinder Cities by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale ~xcludin~ don't knows) The number of City parks Ease o! registering for programs Outdoor athletic fields Fees charged for recreation programs City swlmming pools Walking/biking trails in the Cit' Source: ETC lnstipate DirectionFinder 2OO/oill 17% : 34% ~ 85% 38% ~ 77°/o : ; 40% ~ 74% 82% :79% : 0% 20% 40% 60% 80% 100% LOW , MEAN HIGH Satisfaction with Parks and Recreation Facilities and Services Provided by DirectionFinder Cities by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale ( exc~udinq don~ lmow~ ) The number of City parks Ease of registering for programs Outdoor athletic fields Fees charged for recreation programs City swimming pools Walklng~oiking trails in the City 8ource: ETC lnstitute DirectionFinder 20% 17% [ i34% ~ 85% : 38°/o illl~ i7% : 82% 79% 0% 20% 40% 60% 80% 100% LOW MEAN HIGH Benchmarking, Parks & Recreation Market Research Information 37 Leisure Vision (a division of ErC /nsatute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Satisfaction with Parks and Recreation Facilities and Services Provided by DirectionFinder Cities by percentage of respondents who rated the item as a 4 or 5 on a 5-point sca~e ( excludino dop't know~) © Community)~ The number of City parks Ease of registering for programs Outdoor athletic fields Fees charged for recreation programs City swimming pools Walkinglbiking trails in the City 0% Source: ETC lnstitute DirecttonFir~er 2o%] ,, 17% ~1 'T I ,, ,79% : · 85% 77% 82% 64% 58% 73% 20% 40% 60% 80% 100% LOW , MEAN HIGH Maintenance of City Parks Maintenance of City buildings Maintenance of traffic signals/street signs Snow removal on major/residential streets Overall cleanliness of City streets/public areas Mowing/trimming of public areas Adequacy of street lighting Maintenance of City Streets 0% $~urce: ETC Institute/Leisure F'i~ion DirectionFin~r Satisfaction with Maintenance Services Provided . ~y Di,r,~c!ionFinder Cities bypercenta,'je of r.$pend.ntswho rat.dth, item as a 4or Sen a 5-point scale ( a.~qt~dinq do~'~ know~, ) , , , 0 t Community)C 57% ~ 90 81% 53% ; ~ v ssoio ~ 9: ', 32% : :-, : 40% ~ 82% 4SO~o ~ 88% 67% 60% 66% 72% 66% 39% 20% 40% 60% 80% 100% LOW MEAH HIGH Benchmarking, Parks & Recreation Market Research Information 38 Leisure Vision (a division of ErC Institute) 725 W. Frontier Circle, Olathe, KS 66061 (913) 829-1215; Tatham~aol.com Keys to Conducting Benchmarking Surveys · Selection of Topic Area(s) · Selection of Benchmarking Partners · Asking Questions in Similar Manner · Ability to Analyze Information · Credibility oflnformation For Further Information Ron Vine, Vice-President Leisure Vision 725 W. Frontier Circle Olathe, Kansas 66061 P: 913-829-1215 F: 913-829-1591 E-mail: Tat-ham~aol.com Benchmarking, Parks & Recreation Market Research Information 39 December 1, 2000 Some of the best things in life are free! With the holidays quickly approaching us, we would like to extend a special offer to you and your colleagues. We are offering our gift certificates to be purchased at a discounted price through December 31, 2000. You will receive a 10% discount off your total gift certificate purchase of $100 or more. They make great stocking stuffers for employees and friends. They are available in $10 or $25 increments. Please join us to explore our colorful new menu and choose from any of our freshly prepared favorites such as rich and creamy homemade baked potato soup, stuffed mushrooms, fresh USDA choice steaks, mouthwatering deserts like caramel nut crunch pie and much, much more. There is something to please any craving at Houlihan's. The bar serves a complete variety of cocktails, wine and beer, and offers and exceptional happy .hour every day. The comfortable service and rich atmosphere at Houlihan's make it perfect for a business lunch, dinner with your spouse, or a place to bring the entire family. The upscale interior emphasizes style and tradition with rich wood furnishings and unique displays of memorabilia and artifacts collected from Great Britain and Europe. Enjoy the great taste of Houlihan's. We look forward to having you as a guest in our restaurant. Stop into our Chanhassen store or visit one of our other locations in Eagan or Maple Grove. H~ 5 & 10! South Chanhassen 952-974-3939 35E & Yankee Doodle Rd. Eagan 651-452-1001 12725 Elm Creek Blvd. Maple Grove 763-494-5380 Best Regards' and Happy Holidays, Scott Brown Sean Noonan Manager General Manager 530 Pond Promenade * Chanhassen, MN 55317 Phone: (952) 974-3939