2005 Citizen Survey Questions
CITY OF
CHANHASSEN
7700 Market Boulevard
PO Box 147
Chanhassen, MN 55317
Administration
Phone: 952.227.1100
Fax: 952.227.1110
Building Inspections
Phone: 952.227.1180
Fax: 952.227.1190
Engineering
Phone: 952.227.1160
Fax: 952.227.1170
Finance
Phone: 952.227.1140
Fax: 952.227.1110
Park & Recreation
Phone: 952.227.1120
Fax: 952.227.1110
Recreation Center
2310 Coulter Boulevard
Phone: 952.227.1400
Fax: 952.227.1404
Planning &
Natural Resources
Phone: 952.227.1130
Fax: 952.227.1110
Public Works
1591 Park Road
Phone: 952.227.1300
. Fax: 952.227.1310
Senior Center
Phone: 952.227.1125
Fax: 952.227.1110
Web Sile
Wffll.ci .chanhassen.mn.us
MEMORANDUM
TO:
Kate Aanenson, Community Development Director
Todd Hoffman, Park and Recreation Director
Sharmin AI-Jaff, Senior Planner
Jill Sinclair, Environmental Resource Specialist
FROM:
Justin Miller, Assistant City Manager"Sr-
February 17, 2005
DATE:
RE:
2005 Citizen Survey Questions
The City of Chanhassen will be conducting a citizen survey this spring to gauge
citizen satisfaction with services provided in the City of Chanhassen. The last
survey was conducted in 2001, and the results have been very beneficial in
determining several policy issues. This year, we have chosen to use the National
Research Center to conduct the survey. It will differ from past surveys, in that
residents will be contacted through the mail instead of Over the phone. The
National Research Center has conducted over 300 surveys nationwide, and their
results have the same margin of error ( +/-5 %) as doth~>phone surveys used in the
past.
While the format ofthesurveYisT()stlypre-det~1111Îned,we {lfeable to
personalize 3...5... ..q. .' U.e... S.-.ti.o... n....s...ß.or......·...C...... ..h...... .a....n. ...h....·.a......s.. s.......e.. ..n..... .....·...s....p..e......c.·.· ifi...l... C. ·.........t.o.. ..p.....i.c..... 8.........·..·.......In.. ·....d. ..1..·..S.. c.u...·..s..¡;).....i....o..·. n.....s.·.·. with the
Ci ty Council, they would like tOT@ceiveinputfromthevariouscitycommissions
on potential topics toas.kquêstions about.i .
Attached to this. reporrisa copyoftheslJNeytemplate,as.. \Vellassall1ple
questions from other jurisdictions·thathayeusecithis,survey.-Iwould apprecíate
it if each commissionwol1ldcomeupwith2-3q~estions()rtopicsth~ythink
would be applicable tothis)ear's sl.1rvey. byillthyncompilethemandpreseìlt
them to the City CounciL -'
- - - -
- - -.-
The City.Council will make the decisiononwhichquestiopstouseâttheirMarch
14th work session.¡>lease get backto 11lebeforetl1en so they have a complete list
of potentiaLissues.
If you would like meto.atterid yöur'commission meeting. and explain this in more
detail, please letme know. Otherwise, please feelJree.tocontactme with any
questions.
The City of Chanhassen · A growing community with clean lakes, Quality schools, a channing downtown, thriving businesses, winding trails, and beautiful parks. A great place to live, work, and play.
,.---
The XYZ of ABC 2003 Citizen Survey
~
1.
mrI!ý,1ª2M[iiTrnt~q[~ffi
How do you rate your neighborhood as a place to live? .................................................1 2 3 4 5
mr¢'@ft\~~iit~ø:.~lrg~lEq~~ti:~~.Ji.-~~'it!'~=::41r~~e~}~~4c--C~]1_~.~'.~
How do you rate ABC as a place to retire? .....................................................................1 2 3 4 5
mmwi4,q}ÿ,~1[rJt~díf~fff~ftl~fill1IY¡l~~æï[_~~~~---;.~~~~
2. Please rate each of the following characteristics as they relate to ABC as a whole:
.S~:~'I~~· i;;~ ~OI,ni':, jl) ay..:. ~.:..:.-,:. .:.. ./,.'. :.;; :,:~",:;, ": ;::!.:.............:., ::... ,....... ...: ~ .~~'. ~".: ".:<':'. .::. .'.... ~~:,;.;:?~;?I
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. ""1'
fnir
p~~\';,'.. dp~~.~~ ~~)~~:,T:. ,_" ..
"". ",' w,' ~'j' . .' \..~ '.,',:
,':.""
Openness and acceptance of the community towards people of diverse backgrounds ...1 2 3 4 5
_~11f1"
Opportunities to attend cultural activities .......................................................................1 2 3 5
ïšK~p.t~-o/I'O¡rl6Rütiifi~jf~tf§1î~i~f~~~~~~=;~~~i'~~~-~
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Air quality .....................................................................................................................; 1 2 3 5
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Job opportunities.............................................................................................................1 2 3 4 5
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Access to affordable quality child care ...........................................................................1 2 3 4 5
tK~~~l~[ª£ff<ÍK~I~ll~JtŸlg~~r¡¡~~~~~~r~~~~~~
Ease of car travel in ABC ...............................................................................................1 2 3 4 5
mè£~!fpi~¥~~e~~f~~~jftmt~ø~~~~~~~ ~~II
Ease' of rail/subway travel in ABC.................................................................................. 1 2 3 4 5
~~~ID1{5ì?~~ttt§1#~~*1~fg~I1~~~:!~~~~Ar~~~;..1a---:"'-~~~w~~~~~
Ease of walking in ABC .................................................................................................1
2
3
4
5
3. Please rate the speed of growth in the following categories in ABC over the past 2 years:
much somewhat right somewhat
tC0 ;;11"'....- fc'\~ ~k··.,: :lll'f'llr.: t......... [.1<;t
Popll:aiioH gil':w:11. .....:...:....;. ......................:.:..:...... ::...:..., ....... ! '. .,2',',' ., -+
Retail growth (stores, restaurants etc.)................................. 1
2
3
4
...
much don't
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" (. '.
5 6
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4. To what degree, if at all, are the following problems in ABC:
major
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Noise............................................................................................................1 2 3 4 5
[ß\Pilf!'[~º~îllii1'~[}'IW~~q[i[f§~~j~ltfþ.l~§¡~r~~~~-~5i~~~~~~· . 2i~VTr~
Taxes............................................................................................................1 2 3 4 5
~~~~Ç[ifE~~~£(q~}::~~;.§;:)~~t~~;~1~j~fif~iiiªti!l~.~~1~~~~B~~Ø~~~.~lmtfjF~k.~3t~w~_JZliI
Unsupervised youth .....................................................................................1 2 3 4 5
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Weeds ..........................................................................................................1 2 3 4 5
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nota
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mmor
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moderate
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Page 1 of5
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5.
Please rate how safe you feel from the following occurring to you in ABC:
very somewhat neither safe
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somewhat
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very
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6. Please rate how safe you feel:
very somewhat neither safe somewhat very don't
safe §.afe nor unsafe unsafe unsafc know ,
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In ABC's downtown area after dark....................... 1 2 3 4 5 6
f!I~1?X§w]i~4:yw!~]!1~bmr?~~~~~.a~·
In ABC's parks after dark....................................... 1 2 3 4 5 6
7. During the past twelve months, were you or anyone in your household the victim of any crime?
o no [go to question #9J 0 yes [go to question #8J 0 don't know
8. If yes, was this crime (these crimes) reported to the police?
o no 0 yes
o don't know
9. In the last 12 months, about how many times, if ever, have you or other household members participated in the following
activities in ABC?
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Used ABC recreation centers ............................................................................1 2 3 4 5
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Recycled used paper, cans or bottles from your home...................................... 1 2" 3 . 4. 5 . .
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Read ABC Newsletter.......................................................................................1 2 3 4 5
ßi¡1tIlli~mW1!~t,fl~ft[ªzmIº~w;;~~~f_~~t~~~W~~~~~~
'y.~~d!he Inte~et!~_ conduct~us~e.sswith ABC..............................................l 2 ,3. 4 5
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3 to 12
13 to 26
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Page 2 of5
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10. How do you rate the quality of each ofthe following services in ABC?
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Fire services................... ....... ....... ...... ........................ ........... ............. ........... ......... ......... 1 2
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Traffic enforcement ........ .......... ........ .... ..... ..... ............ .................. ....... ....... .......... ..........1
2
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2
3
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Sewer services.................................................................................................................1 2 3 4 5
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Recreation centers/facilities ............................................................................................1 2 3 4 5
m~[iPj!f~º~PM:~~~~t\~1~~~~iI~~t!~ff:l~1!~~~;~~,~~~~~~~~~~~~~~~:~~-=~-
Accessibility of recreation centers/facilities ...................................................................1 2 3 4 5
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Appearance of recreation centers/facilities .....................................................................1 2 3 4 5
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Code ~nforceme~t_ (w::ed~,_~~andoned ~uil~~gs, etc) ....:........................::....................1 2 3 4 5
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Services to seniors ..........................................................................................................1 2 3 4 5
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Services to low-income people .......................................................................................1 2 3 4 5
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Cable television................................. ....... .................. ....... ................................ ....... ....... 1
2
3
4
5
11. OveralJ, how would you rate the quality ofthe services provided by...
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The Federal Govemment?...............................................................................................1 2 3 4 5
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Page 3 of5
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12. Have you had any in-person or phone contact with an employee of the XYZ of ABC within the last 12 months (including
police, receptionists, planners or any others)?
I 0 no [go to question #14J 0 yes [go to question #13J
õ
13. What was your impression of employees of the XYZ of ABC in your most recent contact? (Rate each characteristic
below.)
excellent good fair ~ don't know
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R~onsiveness....................................................1 2 3 4 5
~~~~Kt~~~~~!v~%i~~i¥~î~~~!f.d:~~a~_~~_~~~~~ ~~~~~__
Overall impression ..............................................1 2 3 4 5
14. Please rate the following statements by circling the number that most clearly represents your opinion:
strongly somewhat neither agree somewhat strongly don't
:1[, I ~:-:~~
·1··:..::~;;·;··~..,i··.,~··I.·.."I·.. . t· ,. 1· ..''1."'':-/ :. .'( ~. '''," I ,. ,. ,
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I am pleased with the overall direction that the
XYZ of ABC is takin .....................................................1
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2
3
4
5
6
The XYZ of ABC government listens to citizens ..........................1
2
3
4
5
6
15. What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the
impact will be:
o very positive 0 somewhat positive 0 neutral 0 somewhat negative 0 very negative
16. Please check the response that comes closest to your opinion for each of the following questions:
a. Policy Question #1 Policy Question #1 Policy Question #1 Policy Question #1 Policy Question #1 Policy Question #1
Policy Question #1 Policy Question #1 Policy Question #1 Policy Question #1 Policy Question #1 Policy Question #1
Policy Question #1 Policy Question #1 Policy Question #1 Policy Question #1 Policy Question #1 Policy Question #1
o scale point 1 0 scale point 4
o scale point 2 0 scale point 5
o scale point 3 0 scale point 6
b. Policy Question #2 Policy Question #2 Policy Question #2 Policy Question #2 Policy Question #2 Policy Question #2
Policy Question #2 Policy Question #2 Policy Question #2 Policy Question #2 Policy Question #2 Policy Question #2
Policy Question #2 Policy Question #2 Policy Question #2 Policy Question #2 Policy Question #2 Policy Question #2
o scale point 1 0 scale point 4
o scale point 2 0 scale point 5
o scale point 3 0 scale point 6
c. Policy Question #3 Policy Question #3 Policy Question #3 Policy Question #3 Policy Question #3 Policy Question #3
Policy Question #3 Policy Question #3 Policy Question #3 Policy Question #3 Policy Question #3 Policy Question #3
Policy Question #3 Policy Question #3 Policy Question #3 Policy Question #3 Policy Question #3 Policy Question #3
o scale point 1 0 scale point 4
o scale point 2 0 scale point 5
o scale point 3 0 scale point 6
d. OPTIONAL [See Worksheets for details and price of this option} Open-Ended Question Open-Ended Question
Open-Ended Question Open-Ended Question Open-Ended Question Open-Ended Question Open-Ended Question
Open-Ended Question Open-Ended Question Open-Ended Question Open-Ended Question Open-Ended Question
Page 4 of5
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17. Do you live within the XYZ limits ofthe XYZ of ABC?
o no 0 yes
18. Are you currently employed?
o no [go to question #19} 0 yes [go to question #18aJ
18a. What one method of transportation do you usually
use (for the longest distance of your commute) to
travel to work?
o Motorized vehicle (e.g. car, truck, van,
motorcycle etc. . . )
o Bus, Rail, Subway, or other public
transportation
o Walk
o Work at home
o Other
18b. If you checked the motorized vehicle (e.g. car,
truck, van, motorcycle, etc.) box in 18a, do other
people (adults or children) usually ride with you to
or from work?
o no
Dyes
19. How many years have you lived in ABC?
o less than 2 years 0 11-20 years
o 2-S years 0 more than 20 years
o 6-10 years
20. Which best describes the building you live in?
o one family house detached from any other houses
o house attached to one or more houses (e.g. a duplex
or townhome)
o building with two or more apartments or
condominiums
o mobile home
o other
21. Is this house, apartment, or mobile home...
o rented for cash or occupied without cash payment?
o owned by you or someone in this house with a
mortgage or free and clear?
22. Do any children 12 or under live in your household?
o no 0 yes
23. Do any teenagers aged between 13 and 17 live in your
household?
o no
Dyes
24. Are you or any other members of your household aged
65 or older?
o no
Dyes
The National Citizen SurveyTM
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25. Does any member of your household have a physical
handicap or is anyone disabled?
o no 0 yes
26. What is the highest degree or level of school you have
completed? (mark one box)
o 12th Grade or less, no diploma
o high school diploma
o some college, no degree
o associate's degree (e.g. AA, AS)
o bachelor's degree (e.g. BA, AB, BS)
o graduate degree or professional degree
27. How much do you anticipate your household's total
income before taxes will be for the current year?
(please include in your total income money from all
sources for all persons living in your household.)
o less than $24,999
o $25,000 to $49,999
o $SO,OOO to $99,999
o $100,000 or more
28. Are you Spanish/HispaniclLatino?
o no 0 yes
29. What is your race? (Mark one or more races to
indicate what race you consider yourself to be)
o American Indian or Alaskan native
o Asian or Pacific Islander
o Black, Mrican American
o White/Caucasian
o Other
30. In which category is your age?
o 18-24 years
o 25-34 years
o 35-44 years
o 4S-S4 years
o 55-64 years
o 6S-74 years
o 75 years or older
31. What is your sex?
o female
o male
32. Are you registered to vote in your jurisdiction?
o no 0 yes 0 don't know
33. Did you vote in the last election?
o no 0 yes
o don't know
34. Are you likely to vote in the next election?
o no 0 yes 0 don't know
'DDITIONAtQlJES'fIONS'
Three additional questions were asked by the City of Lynchburg as listed below.
The results for these questions are also available in the Report of Results.
Figure 25: Policy Question #1
, To what extent do you support or oppose increasing taxes and fees to
maintain current services and programs?
I, Percent of Respondents
str()!1gly support , 5%
somewhat support 21%
. 11%
neither support nor· oppose
somewhat opposè 24%
strongly oppose ',' 30%
don't know 8%
Total 100% '
, Figure 26: Policy Question #2
Please indic.ate the degree to which you would support or oppose giving
public funds to non-profit agencies in the City as determined by the City
Council
Percent of Respondents
strongly support 11%
somewhat support , 29%
neither siJpport nor oppose :: , ' , : '15% '
, somewhat oppose 18%
,
strongly oppose 17%
don't know " 10%
Total , 100%
Tnë'National CrnzEN SURVÈY™
Summary Report
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Figure 27: Policy Question #3 -.,
How likely or unlikely are you to use the Internet to conduct bu.siness
with the City? '..
,',
Percent of Respondents
very likely '. ,33%
, "
somewhat likely , 26%
neither likely nor unlikely " 6%.
somewhat unlikely 9%
very unlikely 22%
don't know 4%
Total 100%
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DDITIONAL QUESTIONS
Three additional questions were asked by the City of Eau Claire as listed below.
The results for these questions are also available in the Report of Results.
Question 1: To what extent do you support or oppose the City of Eau Claire requiring a parkland
dedication fee for all new residential construction to help pay for the development of new or expanded
park facilities?
Percent of Respondents
strongly support 18%
somewhat support 27%
neither support nor oppose 18%
somewhat oppose 11%
strongly oppose 13%
don't know 14%
Total 100%
Question 2: To what extent do you agree or disagree with this statement: The City of Eau Claire
generally does a good job of providing sufficient public information for informed citizen discussion
about community issues.
Percent of Respondents
strongly agree 8%
somewhat agree 38%
neither agree nor disagree , 20%
somewhat disagree 16%
strongly disagree - 4%
don't know 13%
Total 100%
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Questiôn 3: To what extent do you support or oppose the City ofEau Claire increasing Îts reliance on.
user fees to fund City services rather than increase the general property tax? ,
Percent of Respondents
strongly support 28%
somewhat support ,33%
neither support nor oppose 15%
somewhat oppose , 6%
strongly oppose 4%
don't know 14%
Total 100%
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DDITIONAL QUESTIONS
Three additional questions were asked by the City of EI Cerrito. The results for
these questions are displayed below.
Policy question #1
To what extent do you support or oppose continuing the current utility user's
tax, which is used to fund local services such as police; fire and medical
response, recreation, child care, senior services, landscape and park
maintenance, public works, planning and other basic City services? Percent of Respondents
strongly support 37%
somewhat support 35%
neither support nor oppose 13%
somewhat oppose 4%
strongly oppose 4%
don't know 8%
Total 100%
Policy question #2
- How satisfied or dissatisfied are you with local cable television
programming in general, such as meetings of the EI Cerrito City Councilor
- other community groups, educational programs, and public
access programs? Percent of Respondents
very satisfied 4%
somewhat satisfied 14%
neither satisfied nor dissatisfied - 19%
somewhat dissatisfied , 5%
very dissatisfied 3%
don't know 54%
Total 100%
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, Policy question #3
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The Cityis considering renovation ofthe Cerrito Theater with a
restaurant/theater operator, funded by a loan to the operator from
redevelopment funds, which are restricted to redevelopment projects and
would not increase your taxes. To what extent do you support or oppose
this project?
Percent of Respondents
strongly support 45%
somewhat support 27%
neither support nor oppose 14%
somewhat oppose 6%
strongly oppose 3%
don't know 5%
Total 100%
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